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  • FIRST POST
    • Beffalump
    • By Beffalump 28th Feb 18, 3:57 PM
    • 13Posts
    • 1Thanks
    Beffalump
    Canada square solutions waiting for cheque.
    • #1
    • 28th Feb 18, 3:57 PM
    Canada square solutions waiting for cheque. 28th Feb 18 at 3:57 PM
    Hi, I'm just wondering if there's anyone on here can offer any advice or had same kind of problem.
    I received a letter from Canada Square regarding Plevin back in December, returned all correspondence and got a letter mid January saying I was entitled to a refund of 2498.89 and would receive cheque within 20 working days and still not received anything I have tried ringing the number on the letter but says leave a message and then mailbox full. Should I just leave it another week or so? I don't know why they would want to delay payment.

    Thanks for listening
Page 1
    • bayhota
    • By bayhota 28th Feb 18, 4:12 PM
    • 8 Posts
    • 0 Thanks
    bayhota
    • #2
    • 28th Feb 18, 4:12 PM
    • #2
    • 28th Feb 18, 4:12 PM
    Phone them up on number on the reply. 20 days its well over due.
    • Beffalump
    • By Beffalump 28th Feb 18, 5:46 PM
    • 13 Posts
    • 1 Thanks
    Beffalump
    • #3
    • 28th Feb 18, 5:46 PM
    • #3
    • 28th Feb 18, 5:46 PM
    Thanks, like I say I already have tried to ring them but it's an answering machine and says mailbox full.
    • societys child
    • By societys child 28th Feb 18, 7:36 PM
    • 5,231 Posts
    • 5,785 Thanks
    societys child
    • #4
    • 28th Feb 18, 7:36 PM
    • #4
    • 28th Feb 18, 7:36 PM
    Sounds like they're busy then.

    • Moneyineptitude
    • By Moneyineptitude 28th Feb 18, 8:03 PM
    • 20,615 Posts
    • 11,472 Thanks
    Moneyineptitude
    • #5
    • 28th Feb 18, 8:03 PM
    • #5
    • 28th Feb 18, 8:03 PM
    Could it be you are ringing the wrong number?

    It's Canada Square Operations, not "solutions"
    • Beffalump
    • By Beffalump 1st Mar 18, 1:51 AM
    • 13 Posts
    • 1 Thanks
    Beffalump
    • #6
    • 1st Mar 18, 1:51 AM
    • #6
    • 1st Mar 18, 1:51 AM
    Apologies, got mixed up with name. Dumb blonde at large...
    • Moneyineptitude
    • By Moneyineptitude 1st Mar 18, 1:53 AM
    • 20,615 Posts
    • 11,472 Thanks
    Moneyineptitude
    • #7
    • 1st Mar 18, 1:53 AM
    • #7
    • 1st Mar 18, 1:53 AM
    Apologies, got mixed up with name.
    Originally posted by Beffalump
    Good luck with your redress. Do update the thread when you receive it as this can be helpful to other users...
    • Beffalump
    • By Beffalump 13th Mar 18, 11:06 PM
    • 13 Posts
    • 1 Thanks
    Beffalump
    • #8
    • 13th Mar 18, 11:06 PM
    • #8
    • 13th Mar 18, 11:06 PM
    Update...

    Still no sign of cheque. Still haven't been able to actually speak to anyone at Canada Square. I emailed them 3/3/18 advising I hadn't received
    • Beffalump
    • By Beffalump 13th Mar 18, 11:08 PM
    • 13 Posts
    • 1 Thanks
    Beffalump
    • #9
    • 13th Mar 18, 11:08 PM
    • #9
    • 13th Mar 18, 11:08 PM
    Cont

    (I'm using my phone)
    • Beffalump
    • By Beffalump 13th Mar 18, 11:17 PM
    • 13 Posts
    • 1 Thanks
    Beffalump
    I hadn't received cheque and had allowed more than the 20 days stated in their letter dated 31/01, then I received a letter today that states
    "due to an administration error we failed to order your cheque at the same time as issuing your final response letter
    • Beffalump
    • By Beffalump 13th Mar 18, 11:20 PM
    • 13 Posts
    • 1 Thanks
    Beffalump
    Cont (again)
    Please accept our sincere apologies for this and any inconvenience this may cause. We are pleased to confirm your cheque has been ordered and will be issued within 20 working days from this letter. (08/03/2018)
    Does
    • Beffalump
    • By Beffalump 13th Mar 18, 11:23 PM
    • 13 Posts
    • 1 Thanks
    Beffalump
    Does anyone else think this has just been stalling tactics for whatever reason?

    Nb: first thing I'm buying is a new blinking phone!!
    • Moneyineptitude
    • By Moneyineptitude 13th Mar 18, 11:54 PM
    • 20,615 Posts
    • 11,472 Thanks
    Moneyineptitude
    Does anyone else think this has just been stalling tactics for whatever reason?
    Originally posted by Beffalump
    Since they have to pay more interest the longer your complaint is drawn out, there is no reason for "stalling tactics".

    The Banks only actually employed "stalling tactics" back when their court case about charges was pending (around 2009).

    There are no such legalities pending now.
    • Beffalump
    • By Beffalump 20th Mar 18, 11:15 PM
    • 13 Posts
    • 1 Thanks
    Beffalump
    Both me and hubby received and banked cheques today (first time been to bank in a long time extremely daunting using machines).
    New kitchen units ordered :-)
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