O2 Complaint Advice

squirtoon wrote: »

I signed up to a 12 month sim only contract with O2 on the 28th August. Cancelled it on the 5th September, within their 14 day cooldown, and asked for written confirmation. I never received the confirmation. Contacted again, same thing. It’s not in my junk or spam. In the end, the only written confirmation I got was from a live chat where I kicked off and they said “My supervisor will cancel within 24 hours.” I took a screenshot.

Fast forward about a week, I then had a bill for £251, which proves emails to my address are arriving. I immediately phoned, they said it was an error, it would be resolved. 15 minutes after that conversation, the bill that I had 4 days to pay 20 minutes ago, now said it was overdue and I’d be charged a late fee on top of the £250.

I complained to O2 via their email complaints address on Saturday 14th in the early morning. How long should I wait for a response?

What happens if this effects my credit score? I’m 20, and I’ve got a great credit score and loads of credit. I don’t want O2 to ruin it.

Besides waiting for a complaint response, is there anything else I can do?

I don’t really want to phone again as everything they say on the phone seems to be lies and EE charge something like £1.50 a minute for O2’s customer service number.

Any help or advice would be appreciated.