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    • Bobjol
    • By Bobjol 23rd Oct 18, 8:37 PM
    • 1Posts
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    Bobjol
    Smart Meters.
    • #1
    • 23rd Oct 18, 8:37 PM
    Smart Meters. 23rd Oct 18 at 8:37 PM
    We are British Gas customers for last 30 years or so, with no problems or complaints so far.
    Recent pressure has been put on us to get a smart meter fitted, with calls emails and doorstep pressure. We were never interested in getting one and certainly wont be having anything installed after the latest push. We know they can be beneficial to many people, but to us its a waste of time and money. We submit our gas and electricity readings online at the end of each month and receive an up to date email showing our usage and current expenditure...no probs with that. We have our meters read at least once a year by a meter reader who calls at the door at anytime day or night.....no probs there. However, we are not convinced by the sales push that a smart meter can save you money! Our only way of saving money on our energy bills is by turning off appliances.
    We have no intention of coming home at night and turn on some lights, bump up the heating a bit, switch on the cooker and kettle, and then have to turn everything off because the smart meter tells us we are currently using £xxxx of energy. We dont wish to sit in a cold, poorly lit house and eat a half cooked meal just because a meter has told us the cost of it.
Page 2
    • 937carrera
    • By 937carrera 12th Nov 18, 7:53 AM
    • 41 Posts
    • 10 Thanks
    937carrera
    I've given in, just got sick of phone calls and emails to have one so I've been bullied into it
    Originally posted by kuepper
    That makes me so sad.

    Why didn't you change your marketing preferences so that your utility supplier couldn't harass you ?

    You can still cancel if it isn't installed
    • Hengus
    • By Hengus 12th Nov 18, 8:47 AM
    • 6,538 Posts
    • 4,196 Thanks
    Hengus
    That makes me so sad.

    Why didn't you change your marketing preferences so that your utility supplier couldn't harass you ?

    You can still cancel if it isn't installed
    Originally posted by 937carrera
    It is not deemed to be marketing. Ofgem has placed an obligation on all suppliers to re-engage with consumers that say 'no'.

    Quote: While consumers are not obliged to have a smart meter installed, suppliers should consider appropriate re-contact strategies based on customers’ preferences, contact history and reasons for not previously accepting a smart meter. Overly repetitive and coercive approaches to consumer engagement, as opposed to innovative and tailored re-contact strategies, can be counterproductive to the successful achievement of the rollout obligations. Unquote

    As Ofgem is fining suppliers that fail to achieve their roll out targets, then we can all expect ongoing approaches from our suppliers.
    • 937carrera
    • By 937carrera 12th Nov 18, 8:55 AM
    • 41 Posts
    • 10 Thanks
    937carrera
    While consumers are not obliged to have a smart meter installed, suppliers should consider appropriate re-contact strategies based on customers’ preferences, contact history and reasons for not previously accepting a smart meter. Overly repetitive and coercive approaches to consumer engagement, as opposed to innovative and tailored re-contact strategies, can be counterproductive to the successful achievement of the rollout obligations. Unquote
    Originally posted by Hengus
    My mistake to talk about marketing preferences. I should have written contact preferences.

    If permission for phone contact has not been given, then under GDPR I would expect utility suppliers to respect that.

    I take the time to manage my contact preferences and don't get phone contact from my suppliers, and only very very rarely from "marketers".
    • Hengus
    • By Hengus 12th Nov 18, 9:21 AM
    • 6,538 Posts
    • 4,196 Thanks
    Hengus
    My mistake to talk about marketing preferences. I should have written contact preferences.

    If permission for phone contact has not been given, then under GDPR I would expect utility suppliers to respect that.

    I take the time to manage my contact preferences and don't get phone contact from my suppliers, and only very very rarely from "marketers".
    Originally posted by 937carrera
    Quote: But those who have rejected the offer can still be harassed despite GDPR as the letters and emails are classed as “service communications” as opposed to unwanted marketing, which should be largely eliminated by the regulations. Unquote

    https://www.telegraph.co.uk/bills-and-utilities/gas-electric/customers-can-still-hounded-suppliers-smart-meters-despite-gdpr/
    • 937carrera
    • By 937carrera 12th Nov 18, 9:33 AM
    • 41 Posts
    • 10 Thanks
    937carrera
    ...and elsewhere in the same article it says this



    Energy UK, the industry trade body, said anyone who didn’t want to be contacted about smart meters should speak to their supplier and make their feelings clear.
    A spokesman said: “Energy suppliers work hard to protect customers' data, follow their preferences where these have been expressed and to ensure they comply with all the relevant rules and regulations on data protection.”

    nPower used the "we've made an appointment" approach. I simply viewed that as an unsolicited communication, and consequently felt absolutely no obligation to reply or acknowledge.


    When the guy turned up he was send packing (firmly, but politely).


    Standing up works, I received no more communications.
    • giraffe69
    • By giraffe69 12th Nov 18, 10:44 AM
    • 2,525 Posts
    • 2,168 Thanks
    giraffe69
    Without regard to whether frequent communications are "harassing" or not it isn't clear why, if people don't wish a smart meter they don't simply ignore the communications and turn anyone away from their front doorstep. Personally I have no problem having one but only once they start on ones that won't go dumb if I change supplier. Until then anyone arriving on the doorstep will be treated as other cold callers such as Jehovah's Witnesses (which in my case is icy civility but a firm no) and any mail binned.
    • Hengus
    • By Hengus 12th Nov 18, 11:01 AM
    • 6,538 Posts
    • 4,196 Thanks
    Hengus
    Without regard to whether frequent communications are "harassing" or not it isn't clear why, if people don't wish a smart meter they don't simply ignore the communications and turn anyone away from their front doorstep. Personally I have no problem having one but only once they start on ones that won't go dumb if I change supplier. Until then anyone arriving on the doorstep will be treated as other cold callers such as Jehovah's Witnesses (which in my case is icy civility but a firm no) and any mail binned.
    Originally posted by giraffe69
    A personal view. There is a conflict between the Government’s stated policy and what it actually wants to achieve. The Government wants us all to have smart meters but I suspect that it knows two things:

    1. It is not physically possible to fit every home with a smart meter by 2020.

    2. Once there are more smart meters in homes than dumb, and tariffs favour smart meters, then consumer resistance will fade away.

    Why would any Government want to ‘pxxx off’ voters by making something mandatory when it will probably happen come what may over time? Meanwhile, to keep the pressure on, the Government gets suppliers to agree smart meter rollout targets and fines them if they fail.
    • brewerdave
    • By brewerdave 12th Nov 18, 11:36 AM
    • 5,171 Posts
    • 2,300 Thanks
    brewerdave

    2. Once there are more smart meters in homes than dumb, and tariffs favour smart meters, then consumer resistance will fade away.
    .
    Originally posted by Hengus

    Starting to happen to some extent already, BUT won't get much penetration until interchangeability happens. eg Company A fits SMETS1 meters as a condition of an "advantageous" tariff. After the fixed term expires,Company A no longer offer a competitive tariff but Company B does,BUT ONLY IF you haven't already got smart meters!

    It's anti competitive as it stands now.
    • kuepper
    • By kuepper 12th Nov 18, 8:09 PM
    • 696 Posts
    • 112 Thanks
    kuepper
    That makes me so sad.

    Why didn't you change your marketing preferences so that your utility supplier couldn't harass you ?

    You can still cancel if it isn't installed
    Originally posted by 937carrera

    Makes me sad too I don't like giving in but I've been bombarded by 2 providers in succession and I just got sick of being angry and frustrated at being bothered and decided same would happen when i switch again so no point in cancelling just get it done
    • 937carrera
    • By 937carrera 12th Nov 18, 8:36 PM
    • 41 Posts
    • 10 Thanks
    937carrera
    Starting to happen to some extent already, BUT won't get much penetration until interchangeability happens. eg Company A fits SMETS1 meters as a condition of an "advantageous" tariff. After the fixed term expires,Company A no longer offer a competitive tariff but Company B does,BUT ONLY IF you haven't already got smart meters!

    It's anti competitive as it stands now.
    Originally posted by brewerdave
    ... and that'll be just before the time when domestic customers start getting forced onto time variable or half hourly tariffs.

    You think it's difficult working out which supplier is cheapest at the moment
    • Anthorn
    • By Anthorn 12th Nov 18, 8:38 PM
    • 3,991 Posts
    • 1,069 Thanks
    Anthorn
    Starting to happen to some extent already, BUT won't get much penetration until interchangeability happens. eg Company A fits SMETS1 meters as a condition of an "advantageous" tariff. After the fixed term expires,Company A no longer offer a competitive tariff but Company B does,BUT ONLY IF you haven't already got smart meters!

    It's anti competitive as it stands now.
    Originally posted by brewerdave
    That is happening now but it's finite because eventually everyone who agrees to smart meters will have them and those left won't accept smart meters whatever the incentive. So therefore tariffs which include the obligation to have smart meters will cease to exist.

    As I understand it "interchangeability" as you call it which is also known as "interoperable" is already happening and is scheduled to complete by mid-2019. But so far the word is that only two-thirds of SMETS1 smart meters will be converted and the remaining one-third staying dumb after a switch to a different supplier.
    https://www.moneysavingexpert.com/news/2018/10/one-third-of-smart-meters-at-risk-of-never-being-switchable-/
    Last edited by Anthorn; Today at 8:40 PM.
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