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  • FIRST POST
    • andrewsharron
    • By andrewsharron 15th Sep 19, 8:22 AM
    • 5Posts
    • 3Thanks
    andrewsharron
    Broken vacuum- they say I have to pay postage to return for repair
    • #1
    • 15th Sep 19, 8:22 AM
    Broken vacuum- they say I have to pay postage to return for repair 15th Sep 19 at 8:22 AM
    I bought a vacuum on line via Go Groupie. It stopped working after two months and the company have said I am responsible for posting it back to them so that they can take a look. This will cost me a fortune!

    Whatís more because Iíve bern disputing this with them they are saying that anyway, if I return it and they find that the reason for it not working is that I havenít followed the trouble shooting, they will charge me again for returning it back to me!

    How would I know that they are being reasonable? They could just say no, youíve not trouble shooted it, it works when we do it, so you have to pay if you want it back as well?
Page 1
    • RunningMum
    • By RunningMum 15th Sep 19, 5:43 PM
    • 21 Posts
    • 11 Thanks
    RunningMum
    • #2
    • 15th Sep 19, 5:43 PM
    • #2
    • 15th Sep 19, 5:43 PM
    what have you done yourself to try and fix it?
    • andrewsharron
    • By andrewsharron 15th Sep 19, 7:13 PM
    • 5 Posts
    • 3 Thanks
    andrewsharron
    • #3
    • 15th Sep 19, 7:13 PM
    • #3
    • 15th Sep 19, 7:13 PM
    Tried to follow the trouble shooting
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