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  • FIRST POST
    • Delta7
    • By Delta7 9th Sep 19, 3:17 AM
    • 2Posts
    • 0Thanks
    Delta7
    Getting refund from PayPal UK fro Pledgemusic pre-order / 180 day fulfilment period
    • #1
    • 9th Sep 19, 3:17 AM
    Getting refund from PayPal UK fro Pledgemusic pre-order / 180 day fulfilment period 9th Sep 19 at 3:17 AM
    Hi,

    I'm looking for advice on getting a refund from PayPal UK for an order on PledgeMusic that was not fulfilled. I placed the order on PledgeMusic back in November 2017 which was a pre-order for an album to be funded / created.

    The artist whose album I pledged to advised that they had not received the monies expected from PledgeMusic and they highlighted on-going issues at PledgeMusic. I tried to cancel the order with PledgeMusic but had no response.

    Now it appears that PledgeMusic are no more and the website is gone.

    I opened a case with PayPalUK and they declined my claim because it is over 180 days since I made the payment via PayPal.

    I have since been advised by the artist that the 180 days should be from the fulfilment date of the pledge and not the purchase date and that people who paid by credit / debit cards have been getting refunds.

    Can anyone confirm this detail about the 180 day limit being from the fulfilment date of pre-orders? Is this part of the law or just something that only certain banks are adhering to?

    Thanks
Page 1
    • Mr_Singleton
    • By Mr_Singleton 9th Sep 19, 5:10 AM
    • 1,530 Posts
    • 2,452 Thanks
    Mr_Singleton
    • #2
    • 9th Sep 19, 5:10 AM
    • #2
    • 9th Sep 19, 5:10 AM
    I would have thought you'd be due a refund as if you'd bought a holiday 9 months in advance (as some people do) and the company went bust a week before you would get a refund.

    Am guessing PayPal are trying it on hoping you'll go away. Did you pay we a CD linked to the account or via money already within PayPal? Roughly how much money are you talking about?
    • theonlywayisup
    • By theonlywayisup 9th Sep 19, 5:56 PM
    • 13,714 Posts
    • 9,444 Thanks
    theonlywayisup
    • #3
    • 9th Sep 19, 5:56 PM
    • #3
    • 9th Sep 19, 5:56 PM
    Paypal use the purchase date.

    Did you fund the payment from a card or bank? Whilst unlikely, there is nothing to stop you trying to get help from the card provider.
    • Mr_Singleton
    • By Mr_Singleton 10th Sep 19, 7:29 AM
    • 1,530 Posts
    • 2,452 Thanks
    Mr_Singleton
    • #4
    • 10th Sep 19, 7:29 AM
    • #4
    • 10th Sep 19, 7:29 AM
    Paypal use the purchase date.
    Originally posted by theonlywayisup
    So if a package holiday company did the same they'd be off the hook for a cancelling a holiday?
    • KatrinaWaves
    • By KatrinaWaves 10th Sep 19, 10:29 AM
    • 947 Posts
    • 1,970 Thanks
    KatrinaWaves
    • #5
    • 10th Sep 19, 10:29 AM
    • #5
    • 10th Sep 19, 10:29 AM
    https://en.wikipedia.org/wiki/PledgeMusic#Critique

    Theyre in administration so you may be considered a creditor.

    Also I think these 'pledge' sites like Kickstarter etc are more like 'investments in return for an item' rather than typical services/products so not sure how they fit with consumer rights.
    • Moneyineptitude
    • By Moneyineptitude 10th Sep 19, 11:16 AM
    • 24,764 Posts
    • 14,291 Thanks
    Moneyineptitude
    • #6
    • 10th Sep 19, 11:16 AM
    • #6
    • 10th Sep 19, 11:16 AM
    So if a package holiday company did the same they'd be off the hook for a cancelling a holiday?
    Originally posted by Mr_Singleton
    I think ABTA insurance would cover this kind of eventuality...
    • K80 Black
    • By K80 Black 10th Sep 19, 11:46 AM
    • 423 Posts
    • 865 Thanks
    K80 Black
    • #7
    • 10th Sep 19, 11:46 AM
    • #7
    • 10th Sep 19, 11:46 AM
    https://en.wikipedia.org/wiki/PledgeMusic#Critique

    Theyre in administration so you may be considered a creditor.

    Also I think these 'pledge' sites like Kickstarter etc are more like 'investments in return for an item' rather than typical services/products so not sure how they fit with consumer rights.
    Originally posted by KatrinaWaves
    I had over 600 refunded to my credit card for a pledgemusic reward that could not be fulfilled because pledgemusic did not pass the money on to the band. Barclaycard at least treat it as a normal purchase - which it is, really. Most of the pledges are for specific items, pledgemusic had t&cs saying if the artist didn't reach the 100% goal to create whatever item they were making then people who pledged would be refunded. It's more like a pre-order than an investment. There /should/ be no risk to the consumer, which you would get from an investment.

    I was lucky and acted fast when it was clear things were dodgy with pledgemusic - a site I have used many times. I also have no idea how PayPal works and cannot advise the OP on that. Just wanted to say that in the eyes of the major banks, you've paid for a product and not received it, that's all that matters.
    • theonlywayisup
    • By theonlywayisup 10th Sep 19, 7:10 PM
    • 13,714 Posts
    • 9,444 Thanks
    theonlywayisup
    • #8
    • 10th Sep 19, 7:10 PM
    • #8
    • 10th Sep 19, 7:10 PM
    So if a package holiday company did the same they'd be off the hook for a cancelling a holiday?
    Originally posted by Mr_Singleton
    I haven't checked the T&C to see if holidays are covered, have you? There are lots of things that aren't covered and most of those are intangible.
    • Delta7
    • By Delta7 11th Sep 19, 6:21 AM
    • 2 Posts
    • 0 Thanks
    Delta7
    • #9
    • 11th Sep 19, 6:21 AM
    • #9
    • 11th Sep 19, 6:21 AM
    Thanks for the replies.

    My paypal account is linked to my bank account (Cahoot). I did try contacting them but they said it is up to Paypal.

    The total cost is only 35 so not a massive amount but it's the principle of the matter, where I see others being refunded who are are in same situation, I think that I should get a refund too. Also the band are now releasing the new CD on their own so I would rather the money go to them.

    If paypal are sticking to using the purchase date then that means that they are not really suitable for anything that can be considered a pre-order. For example if paypal were used to pay for concert tickets over 180 days away and then the concert is cancelled at the last minute then they would not provide a refund?
    • The Rainmaker
    • By The Rainmaker 11th Sep 19, 8:48 AM
    • 209 Posts
    • 530 Thanks
    The Rainmaker
    If paypal are sticking to using the purchase date then that means that they are not really suitable for anything that can be considered a pre-order. For example if paypal were used to pay for concert tickets over 180 days away and then the concert is cancelled at the last minute then they would not provide a refund?
    Originally posted by Delta7
    I think you have hit the nail on the head. With purchases such as this you need to be aux fait with the terms and conditions of the CC, bank or Paypal.
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