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  • FIRST POST
    • waterloo2008
    • By waterloo2008 10th Aug 19, 11:45 PM
    • 1Posts
    • 0Thanks
    waterloo2008
    photocopier fraud
    • #1
    • 10th Aug 19, 11:45 PM
    photocopier fraud 10th Aug 19 at 11:45 PM
    Hi,

    I have recently signed up a photocopier contract.

    Before signed up. the sale person said they offer us a week trial period and agreed with me the price per click. said if the photocopier is not suitable, he will take it back and issue a full refund.

    when the copier is delivered, they doubled the quote per click immediately, by setting up the meter in their favour. We notified them on the same day asking return. But the salesman said " I Can NOT recall me offered the trial period and the click price, because I talked to many people, If went to return, prove it in a written document.''

    The problem is I don't have any written docs. The salesman never replies by email or text. only talk face to face or via phone. so I don't have any record to prove it.

    can I get some advice? can anyone share a similar experience, and where I can get advise? need a solictor?

    Thanks
Page 1
    • _shel
    • By _shel 11th Aug 19, 5:24 AM
    • 2,350 Posts
    • 4,320 Thanks
    _shel
    • #2
    • 11th Aug 19, 5:24 AM
    • #2
    • 11th Aug 19, 5:24 AM
    Sounds like you are a business therefore you have no consumer rights.
    You need to speak with citizens advice or a solicitor if you have no contract to know your rights.
    • dj1471
    • By dj1471 11th Aug 19, 7:46 AM
    • 1,740 Posts
    • 1,232 Thanks
    dj1471
    • #3
    • 11th Aug 19, 7:46 AM
    • #3
    • 11th Aug 19, 7:46 AM
    It's your word against theirs so legal action will be your only recourse.

    You could turn the tables - don't pay and ask them to provide evidence that a contract exists.
    • stragglebod
    • By stragglebod 11th Aug 19, 10:23 AM
    • 811 Posts
    • 734 Thanks
    stragglebod
    • #4
    • 11th Aug 19, 10:23 AM
    • #4
    • 11th Aug 19, 10:23 AM
    It's your word against theirs so legal action will be your only recourse.

    You could turn the tables - don't pay and ask them to provide evidence that a contract exists.
    Originally posted by dj1471
    I suspect there is a written contract that reflects the higher price, just not one that reflects the fake discounts offered verbally.
    • eddddy
    • By eddddy 11th Aug 19, 10:25 AM
    • 8,504 Posts
    • 8,785 Thanks
    eddddy
    • #5
    • 11th Aug 19, 10:25 AM
    • #5
    • 11th Aug 19, 10:25 AM
    It's a 'straightforward' contractual dispute.

    Start by stating in writing to the company what you understand the contract terms to be.

    If the company dispute them, and you cannot reach agreement, I guess the end result might be legal action.


    If the company already have your money, and you feel they owe it back - you'll have to make a court claim against them.

    If the company don't yet have your money, and they feel you owe it to them - they'll have to make a court claim against you.


    If Direct Debits and/or Continuous Payment Authorities on a card have been set up, you might want to cancel those until the dispute is resolved. (In the meantime, if you want, you could make whatever payments you believe you owe by other means.)
    Last edited by eddddy; 11-08-2019 at 10:27 AM.
    • bris
    • By bris 11th Aug 19, 5:58 PM
    • 8,814 Posts
    • 7,703 Thanks
    bris
    • #6
    • 11th Aug 19, 5:58 PM
    • #6
    • 11th Aug 19, 5:58 PM
    As already stated there will be a contract. one the OP probably didn't read properly.


    OP time to read this contract, what you signed is what you're held to.
    • Alfrescodave
    • By Alfrescodave 12th Aug 19, 8:07 AM
    • 713 Posts
    • 431 Thanks
    Alfrescodave
    • #7
    • 12th Aug 19, 8:07 AM
    • #7
    • 12th Aug 19, 8:07 AM


    OP time to read this contract, what you signed is what you're held to.
    Originally posted by bris
    The time for reading the contract was BEFORE signing it - what a way to run a business. Hopefully OP will learn from their mistake and read contracts with greater attention.
    • hollydays
    • By hollydays 12th Sep 19, 9:00 AM
    • 17,718 Posts
    • 13,829 Thanks
    hollydays
    • #8
    • 12th Sep 19, 9:00 AM
    • #8
    • 12th Sep 19, 9:00 AM
    Companies ripping people off for photocopier sales are not uncommon.
    Do more research on the company
    • p00hsticks
    • By p00hsticks 12th Sep 19, 9:29 AM
    • 7,147 Posts
    • 7,898 Thanks
    p00hsticks
    • #9
    • 12th Sep 19, 9:29 AM
    • #9
    • 12th Sep 19, 9:29 AM
    hollydays - if it's a spam post, then don't repeat the website address in your own post ! I've also tagged yours as spam so that hopefully it will be removed .....
    • hollydays
    • By hollydays 12th Sep 19, 9:33 AM
    • 17,718 Posts
    • 13,829 Thanks
    hollydays
    hollydays - if it's a spam post, then don't repeat the website address in your own post ! I've also tagged yours as spam so that hopefully it will be removed .....
    Originally posted by p00hsticks
    I haven't put the www In, no one can connect to it, is that wrong?
    I was hoping to flag it up in google as spam or phishing
    Last edited by hollydays; 12-09-2019 at 9:36 AM.
    • Colin_Maybe
    • By Colin_Maybe 12th Sep 19, 9:38 AM
    • 4,606 Posts
    • 2,686 Thanks
    Colin_Maybe
    Hi,

    I have recently signed up a photocopier contract.

    Before signed up. the sale person said they offer us a week trial period and agreed with me the price per click. said if the photocopier is not suitable, he will take it back and issue a full refund.

    when the copier is delivered, they doubled the quote per click immediately, by setting up the meter in their favour. We notified them on the same day asking return. But the salesman said " I Can NOT recall me offered the trial period and the click price, because I talked to many people, If went to return, prove it in a written document.''

    The problem is I don't have any written docs. The salesman never replies by email or text. only talk face to face or via phone. so I don't have any record to prove it.

    can I get some advice? can anyone share a similar experience, and where I can get advise? need a solictor?

    Thanks
    Originally posted by waterloo2008
    You could not take legal action against him because for any legal action you should have written document proof.

    So this is reason behind i always recommended to my fellows, if you want to purchase or lease any thing prefer reliable company and read out full terms and conditions.

    I have a copier machine on leasing from a company. I am fully satisfied from their services.
    Originally posted by Jesse321
    Strange coincidence that @waterloo2008 signs up to the site to post about an unknown copier leasing firm and then @Jesse321 manages to find the new post, signs up and points us all in the right direction for a 'reliable' service provider.

    Shame the mods have removed your link, better luck next time.
    • hollydays
    • By hollydays 12th Sep 19, 9:40 AM
    • 17,718 Posts
    • 13,829 Thanks
    hollydays
    Op have a look at these links
    www.mirror.co.uk/news/fury-primary-school-gets-charged-5277944
    https://forums.moneysavingexpert.com/showthread.php?t=5651792&page=2#topofpage
    Last edited by hollydays; 12-09-2019 at 9:48 AM.
    • stragglebod
    • By stragglebod 12th Sep 19, 9:43 AM
    • 811 Posts
    • 734 Thanks
    stragglebod
    Got to give them credit for the effort - fairly long initial post and the follow up around month later.


    Normally it's 'I need a photocopier can ne1 suggest a site?' with the reply about 2 days later
    • Colin_Maybe
    • By Colin_Maybe 12th Sep 19, 9:51 AM
    • 4,606 Posts
    • 2,686 Thanks
    Colin_Maybe
    Got to give them credit for the effort - fairly long initial post and the follow up around month later.


    Normally it's 'I need a photocopier can ne1 suggest a site?' with the reply about 2 days later
    Originally posted by stragglebod
    Ahh, I only noticed the day in the initial post and assumed it was yesterday.
    • hollydays
    • By hollydays 12th Sep 19, 9:52 AM
    • 17,718 Posts
    • 13,829 Thanks
    hollydays
    I'm posting something here, but I'm not recommending the site it came from-





    So is your photocopier set to ‘SCAM COPIER MODE’?

    ‘Scam copier mode’ is when your copier is charging your organisation for colour copies each time you press the print or copy button for a black and white (mono) copy. In other words, is your copier set to default to colour?

    Do our simple 2 part test and check for yourself:

    THE ‘SCAM COPIER MODE’ TEST

    Step 1:

    Take a piece of paper with text in black and at least one line of text in colour (red for example), place the sheet on the copier and select one copy (do not pre-select the colour button) or from your PC print one single page document with both black text and a line of colour text on.

    If the print comes out with only black text, then you have nothing to worry about. However, if the copy comes out with the red actually in red, then it may be defaulting to a colour copy.

    Step 2:

    Make a note of the meter readings on the machine, including colour and mono on both print and photocopy modes and repeat Step 1, If the meter for colour has moved, then it’s most likely defaulting to colour mode and you are likely producing black copies at the more expensive colour rate.

    NOTE !! Your machine can easily be set to colour default by your IT people, therefore, it is essential that you do this test on all of your copiers and printers once a month. Call it your ‘Copier Monthly MOT ’.

    On one agreement we saw recently, the price for a mono copy was 1.21p and the price for a colour copy was 14.641p. Imagine if that were you and your copier is set to ‘scam copier mode’, how much would you be spending unnecessarily.



    THE ‘SCAM COPIER MODE’ TEST 2

    STEP 1.

    Take a meter reading from your copier (note both the colour and the mono meters)
    Place an A4 colour original on your copier, in landscape not portrait position.
    Select colour copy mode and press the print button

    STEP 2.

    Take another set of meter readings.
    If the colour meter registered just one print you are fine.
    If it registered more than one, you may be being scammed.
    • SHAFT
    • By SHAFT 12th Sep 19, 10:03 AM
    • 453 Posts
    • 315 Thanks
    SHAFT
    You could not take legal action against him because for any legal action you should have written document proof.

    So this is reason behind i always recommended to my fellows, if you want to purchase or lease any thing prefer reliable company and read out full terms and conditions.

    I have a copier machine on leasing from a company. I am fully satisfied from their services.
    Originally posted by Jesse321
    Really?

    I guess law isn't your strong point.
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