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    • lindens
    • By lindens 5th Oct 18, 2:12 PM
    • 2,503 Posts
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    lindens
    • #2
    • 5th Oct 18, 2:12 PM
    • #2
    • 5th Oct 18, 2:12 PM
    IN my local wetherspoons its the app all the way. drinks delivered in less than a minute via the app. sometimes queue for 10 mins at the bar
    You're not your * could have not of * Debt not dept *
    • SSDD23
    • By SSDD23 8th Oct 18, 11:40 AM
    • 1,528 Posts
    • 4,825 Thanks
    SSDD23
    • #3
    • 8th Oct 18, 11:40 AM
    • #3
    • 8th Oct 18, 11:40 AM
    I agree it's quicker via the app - took about 10/15 minutes in a busy pub on my last visit, but looking at the bar queue, that would have taken longer to get served
    Debt Target #08 - 0/489.06 (0%)
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    • calleyw
    • By calleyw 8th Oct 18, 12:05 PM
    • 9,194 Posts
    • 17,132 Thanks
    calleyw
    • #4
    • 8th Oct 18, 12:05 PM
    • #4
    • 8th Oct 18, 12:05 PM
    The thing is the app unless it has changed since last using it does not allow you customise your order.


    I prefer drinks with out ice. And if ordering food you can't remove say the salad from a dish.


    Hence why I don't use the app.


    Yours


    Calley x
    Hope for everything and expect nothing!!!

    Good enough is almost always good enough -Prof Barry Schwartz

    If it scares you, it might be a good thing to try -Seth Godin
    • getmore4less
    • By getmore4less 8th Oct 18, 3:53 PM
    • 37,369 Posts
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    getmore4less
    • #5
    • 8th Oct 18, 3:53 PM
    • #5
    • 8th Oct 18, 3:53 PM
    If you really want to anoy WS staff go as a group and do individual app orders for the same table.

    Guest ale not on the app.
    • Barny1979
    • By Barny1979 8th Oct 18, 8:11 PM
    • 5,187 Posts
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    Barny1979
    • #6
    • 8th Oct 18, 8:11 PM
    • #6
    • 8th Oct 18, 8:11 PM
    The thing is the app unless it has changed since last using it does not allow you customise your order.


    I prefer drinks with out ice. And if ordering food you can't remove say the salad from a dish.


    Hence why I don't use the app.


    Yours


    Calley x
    Originally posted by calleyw
    Yeah, that's a small bugbear for me, as with the breakfasts, I don't like mushrooms or tomato, but cannot edit.
    2013 - 313 AFDs, 2014 - 289 AFDs, 2015 - 321 AFDs, 2016 - 276 AFDs, 2017 - 276 AFDs, 2018 - 240 AFDs 2019 - 209 AFDs up to end of September
    MFW Challenge 2019 - 775/1809
    • calleyw
    • By calleyw 9th Oct 18, 11:39 AM
    • 9,194 Posts
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    calleyw
    • #7
    • 9th Oct 18, 11:39 AM
    • #7
    • 9th Oct 18, 11:39 AM
    Yeah, that's a small bugbear for me, as with the breakfasts, I don't like mushrooms or tomato, but cannot edit.
    Originally posted by Barny1979

    Glad its not just me and my partner suffering with the issue.



    My partner contacted spoons months ago and the reply was something along the lines of we will be looking at that.


    Umm surely as I can customise my order at the bar, Why did you not think of this when developing the app. Bad IT.


    Yours


    Calley x
    Hope for everything and expect nothing!!!

    Good enough is almost always good enough -Prof Barry Schwartz

    If it scares you, it might be a good thing to try -Seth Godin
    • getmore4less
    • By getmore4less 9th Oct 18, 6:27 PM
    • 37,369 Posts
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    getmore4less
    • #8
    • 9th Oct 18, 6:27 PM
    • #8
    • 9th Oct 18, 6:27 PM
    Many customization are done by notes.

    There are regular options like chips/jacket/salad

    Not practical to add customers notes on orders as some substitutes are not allowed and no control over availability.
    Then there is what people write.
    • calleyw
    • By calleyw 10th Oct 18, 11:11 AM
    • 9,194 Posts
    • 17,132 Thanks
    calleyw
    • #9
    • 10th Oct 18, 11:11 AM
    • #9
    • 10th Oct 18, 11:11 AM
    Many customization are done by notes.

    There are regular options like chips/jacket/salad

    Not practical to add customers notes on orders as some substitutes are not allowed and no control over availability.
    Then there is what people write.
    Originally posted by getmore4less

    You use a tick box to give options, easy so an option is no ice for drinks. Most of the meals you can change from chips to a jacket potato. Again a tick box to choose either option. And the same with burgers, tick box for no salad.


    Hardly rocket science and easily done. No fuss and no people taking the mick out of it.


    Mind you after the appalling bad service in one of my locals wont going back there again



    Yours


    Calley X
    Hope for everything and expect nothing!!!

    Good enough is almost always good enough -Prof Barry Schwartz

    If it scares you, it might be a good thing to try -Seth Godin
    • optimisticfish
    • By optimisticfish 24th Oct 18, 3:13 PM
    • 2 Posts
    • 1 Thanks
    optimisticfish
    I've found that the ones that have a beer garden are often slower to deliver drinks via the app as they tend to make all the drinks for the beer garden at once and then bring them through altogether.
    • PasturesNew
    • By PasturesNew 24th Oct 18, 3:18 PM
    • 67,217 Posts
    • 394,069 Thanks
    PasturesNew
    I wouldn't know there was an app, but, whenever possible, I have always tried to never go to a bar as I always get ignored/overlooked. I've just got one of those faces and/or I'm so small they don't see me.... I usually stand on the metal bar that runs along the front of many bars .. and on tiptoe.

    When I eventually get served, they usually say "Oh I thought you were with him.... or him... " pointing at a selection of males.

    If there's an app .... I'd use that every time.
    • coffeehound
    • By coffeehound 24th Oct 18, 3:18 PM
    • 3,259 Posts
    • 5,843 Thanks
    coffeehound
    The last two JDW pubs I’ve tried did not accept orders by app — a bit of friction with the staff perhaps?
    • joanneharris
    • By joanneharris 24th Oct 18, 4:01 PM
    • 54 Posts
    • 33 Thanks
    joanneharris
    Had this same convo with my OH last night. We both decided the app was much quicker. I think at present, people using it are of a minority and there seems to be a minimum of 1 staff member allocated to doing it. Can imagine in a few years time, more people would have found this out and service times will become more equal but for now it is sooooooo much quicker.
    • z1a
    • By z1a 24th Oct 18, 9:52 PM
    • 2,323 Posts
    • 2,382 Thanks
    z1a
    Had this same convo with my OH last night. We both decided the app was much quicker. I think at present, people using it are of a minority and there seems to be a minimum of 1 staff member allocated to doing it. Can imagine in a few years time, more people would have found this out and service times will become more equal but for now it is sooooooo much quicker.
    Originally posted by joanneharris
    Couldn't be a minimum of less than 1 could it?
    • getmore4less
    • By getmore4less 25th Oct 18, 11:31 AM
    • 37,369 Posts
    • 23,059 Thanks
    getmore4less
    Couldn't be a minimum of less than 1 could it?
    Originally posted by z1a
    My local has times when the total bar staff is less than one.
    • warehouse
    • By warehouse 25th Oct 18, 11:33 AM
    • 3,137 Posts
    • 5,868 Thanks
    warehouse
    How dumb are we becoming?

    If the bar looks busy then use the app, if it looks quiet then use the bar. Is it that difficult?
    Pants
    • Blackbeard of Perranporth
    • By Blackbeard of Perranporth 25th Oct 18, 6:35 PM
    • 6,324 Posts
    • 36,909 Thanks
    Blackbeard of Perranporth
    No good in our spoonies. They’re out of session beer most Friday nights!
    Last edited by Blackbeard of Perranporth; 26-10-2018 at 5:18 AM.
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    • Lumphammer1
    • By Lumphammer1 30th Oct 18, 4:40 PM
    • 47 Posts
    • 7 Thanks
    Lumphammer1
    Its no good if you want any of the guest beers because they are not on the App.

    But you'd probably want to go to the bar as you can have a free taste.

    And you wouldn't be able to use CAMRA vouchers with the App.

    So...going to the bars wins for beer drinkers.

    Unfortunately service is slow because most of the staff are the wrong side of the bar serving the lard arses using the App.
    • Barny1979
    • By Barny1979 31st Oct 18, 4:06 PM
    • 5,187 Posts
    • 51,253 Thanks
    Barny1979

    Unfortunately service is slow because most of the staff are the wrong side of the bar serving the lard arses using the App.
    Originally posted by Lumphammer1
    Great sweeping comment!!
    2013 - 313 AFDs, 2014 - 289 AFDs, 2015 - 321 AFDs, 2016 - 276 AFDs, 2017 - 276 AFDs, 2018 - 240 AFDs 2019 - 209 AFDs up to end of September
    MFW Challenge 2019 - 775/1809
    • bobbiz22
    • By bobbiz22 1st Nov 18, 2:14 PM
    • 59 Posts
    • 392 Thanks
    bobbiz22
    I love the app - just annoying you can't edit it or swap things. Tick boxes would be good!

    E.g no ice in drink!
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