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  • FIRST POST
    Villan33
    Paysafecard stole my money!
    • #1
    • 15th May 13, 8:19 PM
    Paysafecard stole my money! 15th May 13 at 8:19 PM
    Hi guys, Ive just joined this forum because I do not know who to turn to. Apologies if this is in the wrong thread but here is my story:

    Last saturday evening (11/05/13) at approx 10.11pm I purchased a paysafecard voucher for £100 from a local shop. Within 10-15 mins I was at home on my PC trying to credit an online poker site with the voucher. When I typed in the code, it said it was 'Invalid', I tried again and the same thing happened. So, i phoned up the helpline on the voucher and explained what happened. The woman on the end off the phone asked me for the SNR number and when I gave it to her she said it was locked and it would be forwarded to the technical department. She advised me to send a copy of the voucher via e-mail to support which I did and she told me it wasnt going to be until Monday when techinal support are working. Obviously Im really angry I have to wait but there is nothing she said she can do.
    Monday came and numerous phone calls and e-mails later still no joy. Tuesday, I finally get an e-mail saying my paysafecard was blocked due to fraud, for security reasons. they went on by saying all we can offer is a refund. They asked me to provide all details inc bank details, send them photo I.D and confirm my address etc etc which I did. Today (Wednesday), I receive another e-mail. Here it is :

    Dear Customer,

    many thanks for your enquiry!

    We regret to inform you that your paysafecard was only sold once. We regret that you have become a victim of internet fraud. We strongly recommend that you never reveal your paysafecard pin code to a third party as we cannot be held responsible for any misuse.

    Please be sure to report this incident to the police. We will provide the police with any needed information as soon as we are contacted in regards to the incident.

    We are available to the criminal investigation department for information at the following email address:
    .

    We hope this information has been helpful to you.

    Kind Regards,


    Your paysafecard team

    So basically what there saying is it was MY fault and there is nothing they can do. I mean WTF. I am absolutely livid. I tried to use my voucher within 15 mins of me buying it, it doesnt work and its my fault?

    Please, I do not know what to do now. I cant even speak to technical support direct, in fact, when you phone the helpline, they cannot even speak to technical support, so where does that leave me? They've stolen £100 off me. Any advice would be grateful. TIA
Page 2
    • sweetpea26
    • By sweetpea26 21st May 13, 6:56 PM
    • 780 Posts
    • 5,775 Thanks
    sweetpea26
    I have only one thing to say to you Villan

    STOP GAMBLING. IT IS A STUPID MUGS GAME. Gambling is an addiction and you sound as though you have a problem. Seek help and stop wasting £100 at a time. How much do you earn a week/month? You will hurt yourself and those around you.

    Please see sense before you put yourself in massive debt or maybe you already have.
    [B]2019 Weight Loss Declutter Goal 45lbs
    12 / 45
    September Grocery Challenge £ /£400
  • Villan33
    I have only one thing to say to you Villan

    STOP GAMBLING. IT IS A STUPID MUGS GAME. Gambling is an addiction and you sound as though you have a problem. Seek help and stop wasting £100 at a time. How much do you earn a week/month? You will hurt yourself and those around you.

    Please see sense before you put yourself in massive debt or maybe you already have.
    Originally posted by sweetpea26
    So let me get this right sweetpea, because Im crediting an online poker site with £100, it 'sounds' like I have a gambling problem? So basically what your saying is that everyone who gambles, whether it be poker, bingo, slots, roulette,lottery etc etc all have a problem? FYI, I do not have a problem, I play with what I can afford to lose, if I lose I lose, If I win its a bonus. You obviously have been down that slippery road yourself otherwise you wouldnt have made such a pathetic statement. With regards to how much I earn, mind your own business! Thank you and have a good evening.
    • ThumbRemote
    • By ThumbRemote 21st May 13, 8:50 PM
    • 4,032 Posts
    • 5,127 Thanks
    ThumbRemote
    I have only one thing to say to you Villan

    STOP GAMBLING. IT IS A STUPID MUGS GAME. Gambling is an addiction and you sound as though you have a problem. Seek help and stop wasting £100 at a time. How much do you earn a week/month? You will hurt yourself and those around you.

    Please see sense before you put yourself in massive debt or maybe you already have.
    Originally posted by sweetpea26
    How bizarre. You do know it's possible to gamble for the pleasure and entertainment of the gambling? Or do you think every 10-year-old who puts their 2ps in an arcade machine on holiday is an addict?
  • ILW
    Sounds like using this card is a gamble in itself. Should be thanking them.
    • keyser666
    • By keyser666 21st May 13, 9:32 PM
    • 2,045 Posts
    • 1,571 Thanks
    keyser666
    I have only one thing to say to you Villan

    STOP GAMBLING. IT IS A STUPID MUGS GAME. Gambling is an addiction and you sound as though you have a problem. Seek help and stop wasting £100 at a time. How much do you earn a week/month? You will hurt yourself and those around you.

    Please see sense before you put yourself in massive debt or maybe you already have.
    Originally posted by sweetpea26
    Poker is not gambling and if you had any knowledge on the subject you would make the spurious statement you have
  • Techhead
    Poker is not gambling and if you had any knowledge on the subject you would make the spurious statement you have
    Originally posted by keyser666
    What is it, if it isn't gambling? The Collins English dictionary defines poker as a card game where players bet on the outcome of hands.
    • sweetpea26
    • By sweetpea26 22nd May 13, 6:40 AM
    • 780 Posts
    • 5,775 Thanks
    sweetpea26
    Villan you are fooling yourself. If you think its 'ok' to waste £100 in the hope that the 'skill' you possess will make you money....you are mistaken.

    No I haven't been down the slippery slope but I know those who have and believe me you are on it.

    You are gambling. You are risking addiction and if you think I was trying to insult you I wasn't. I am trying to help you.

    Its your decision but £100 is alot of money.
    [B]2019 Weight Loss Declutter Goal 45lbs
    12 / 45
    September Grocery Challenge £ /£400
    • ThumbRemote
    • By ThumbRemote 22nd May 13, 7:40 AM
    • 4,032 Posts
    • 5,127 Thanks
    ThumbRemote
    Villan you are fooling yourself. If you think its 'ok' to waste £100 in the hope that the 'skill' you possess will make you money....you are mistaken.
    Originally posted by sweetpea26
    It's not wasted if you decide this is what you're going to spend your money on, and get pleasure from using your money this way.

    Why do you think Villan hopes to make money? Plenty of people gamble for the enjoyment of the game itself.

    Its your decision but £100 is alot of money.
    Originally posted by sweetpea26
    Maybe not to Villan
    • Geodark
    • By Geodark 22nd May 13, 11:54 AM
    • 951 Posts
    • 630 Thanks
    Geodark
    Villan you are fooling yourself. If you think its 'ok' to waste £100 in the hope that the 'skill' you possess will make you money....you are mistaken.

    No I haven't been down the slippery slope but I know those who have and believe me you are on it.

    You are gambling. You are risking addiction and if you think I was trying to insult you I wasn't. I am trying to help you.

    Its your decision but £100 is alot of money.
    Originally posted by sweetpea26
    Really have to disagree with this, so everyone who takes a drink of wine risks becoming and alcoholic then? I enjoy visiting online casinos every now and then - maybe once or twice a year - and have spent in total over the last 2 years the grand some of... £40! not everyone who plays plan on spending the rent money or the kids uni fund!!! There are people out there who have the odd flutter and leave it at that. If the OP can afford to spend and lose £100 then that is his choice!
    • Blackpool_Saver
    • By Blackpool_Saver 22nd May 13, 11:57 AM
    • 6,079 Posts
    • 7,707 Thanks
    Blackpool_Saver
    Pay safe? on line poker? bizarre, are you wealthy?
    Blackpool_Saver is female, and does not live in Blackpool


  • goater78
    What is it, if it isn't gambling? The Collins English dictionary defines poker as a card game where players bet on the outcome of hands.
    Originally posted by Techhead
    Poker is gambling but its gambling with skill as you can directly influence the result by your own actions.

    That is an element lacking in a lot of gambling e.g. on the horses.

    Even if the OP did have a gambling problem. Why you think they would take notice of a (reasonably unpleasant) random poster on a forum who knows nothing about their personal circumstances is beyond me!
  • Villan33
    Sweetpea, who the hell do you think you are telling ppl how to run their lives? If I want to spend/blow/pee up the wall, whatever you want to call it, £100, then thats my business, its got nothing to do with you whatsoever. I play poker as a form of leisure, its my hobby and i enjoy playing it. If I couldnt afford to play it, i wouldnt. I mean for gods sake, do you preach to ppl to stop smoking, drinking, playing the national lottery for fear of what it might do to them? You obviously lead a very dull life!
    • blacksleepofkali
    • By blacksleepofkali 23rd May 13, 7:48 PM
    • 13 Posts
    • 9 Thanks
    blacksleepofkali
    Now now lads, no need to ride the lion into war here, each to his own.
    Everyone mind his own business and peace be with you.
    I personally never had a problem with paysafecard and i use it all the time, worked flawless untill now, i guess there should always be room for misunderstandings and misstakes, like their should be room for tolerance. (and what i spend my PSC on is entirely up to me
    • keyser666
    • By keyser666 26th May 13, 12:13 AM
    • 2,045 Posts
    • 1,571 Thanks
    keyser666
    What is it, if it isn't gambling? The Collins English dictionary defines poker as a card game where players bet on the outcome of hands.
    Originally posted by Techhead
    you should be looking up the definition of gambling, not poker
    • Valli
    • By Valli 26th May 13, 7:11 AM
    • 21,307 Posts
    • 240,814 Thanks
    Valli
    So let me get this right sweetpea, because Im crediting an online poker site with £100, it 'sounds' like I have a gambling problem? So basically what your saying is that everyone who gambles, whether it be poker, bingo, slots, roulette,lottery etc etc all have a problem? FYI, I do not have a problem, I play with what I can afford to lose, if I lose I lose, If I win its a bonus. You obviously have been down that slippery road yourself otherwise you wouldnt have made such a pathetic statement. With regards to how much I earn, mind your own business! Thank you and have a good evening.
    Originally posted by Villan33
    Sweetpea, who the hell do you think you are telling ppl how to run their lives? If I want to spend/blow/pee up the wall, whatever you want to call it, £100, then thats my business, its got nothing to do with you whatsoever. I play poker as a form of leisure, its my hobby and i enjoy playing it. If I couldnt afford to play it, i wouldnt. I mean for gods sake, do you preach to ppl to stop smoking, drinking, playing the national lottery for fear of what it might do to them? You obviously lead a very dull life!
    Originally posted by Villan33
    If you're going to criticise another poster for jumping to conclusions about you it might be an idea not do do the same thing to that poster!
    "I would like more sisters, that the taking out of one, might not leave such stillness" Emily Dickinson
    Janice 1964-2016

    Thank you Honey Bear
  • lone_ranger19
    Open Letter to the CEO (MD) of Paysafe
    CUSTOMER COMPLAINT

    Open Letter to the CEO (MD) of Paysafe

    Dear Mr Udo Muller,

    I am very disappointed with the service provided by your company. Today I deposited £350 in to my new Paysafe wallet which I opened on the 8th of April 2014. When I first opened the account I deposited £200 and applied for the unlimited status. Some 10 days later I received an email to say that the documents were not correct, as you required the Back of My ID card and the utility bill was rejected. I logged in to my account today to upload the correct documents and when you click on the link to research which ID you require you get a 404 error so you need to fix this link.

    I therefore uploaded my documents and searched for a contact number to speak to Someone at Paysafe at which point I was told that the documents had been received and to be “Patient” for someone to look at this. However I can not use the funds I paid in to the account because of the limit of £250 you have with Skrill, and I am not happy if I have to wait 10 days and then someone may tell me the documents are incorrect. I was told it would all need to be looked at by your “Technical Team” and that I could not speak to them and neither could your customer care assistant. When I urged her to speak to someone in the team she duly hung up on me, which has infuriated me.

    I called back and spoke to another member of staff who was equally as unsympathetic and duly told me to be patient again. I am not at all pleased with the service provided by your company and I will be posting this open letter on every single customer feedback forum I can find associated with your company.

    Kind Regards
    Unhappy Customer
    • wealdroam
    • By wealdroam 25th Mar 14, 6:36 PM
    • 18,661 Posts
    • 15,598 Thanks
    wealdroam
    CUSTOMER COMPLAINT

    Open Letter to the CEO (MD) of Paysafe

    Dear Mr Udo Muller,

    I am very disappointed with the service provided by your company. Today I deposited £350 in to my new Paysafe wallet which I opened on the 8th of April 2014. When I first opened the account I deposited £200 and applied for the unlimited status. Some 10 days later I received an email to say that the documents were not correct, as you required the Back of My ID card and the utility bill was rejected. I logged in to my account today to upload the correct documents and when you click on the link to research which ID you require you get a 404 error so you need to fix this link.

    I therefore uploaded my documents and searched for a contact number to speak to Someone at Paysafe at which point I was told that the documents had been received and to be “Patient” for someone to look at this. However I can not use the funds I paid in to the account because of the limit of £250 you have with Skrill, and I am not happy if I have to wait 10 days and then someone may tell me the documents are incorrect. I was told it would all need to be looked at by your “Technical Team” and that I could not speak to them and neither could your customer care assistant. When I urged her to speak to someone in the team she duly hung up on me, which has infuriated me.

    I called back and spoke to another member of staff who was equally as unsympathetic and duly told me to be patient again. I am not at all pleased with the service provided by your company and I will be posting this open letter on every single customer feedback forum I can find associated with your company.

    Kind Regards
    Unhappy Customer
    Originally posted by lone_ranger19
    When did you open your Paysafe wallet?

    We are still in March.
  • MorePie
    Just wanted to add my own story about Paysafecard as I am getting nowhere with their support. My personal opinion is they are scamming people out of money, alongside their normal business.

    Paysafecard is advertised as a way of not sending your bank details over the internet, instead you go to a local shop with a paypoint machine and exchange your money for a paysafecard which is basically a PIN number on a printed receipt. When you choose to pay on a site that accepts paysafe, you just have to enter the pin number for payment.

    This sounded great to me being that I am a computer security guy who has seen many insecure websites storing credit card information incorrectly, so I rarely enter my card details anywhere online.

    I purchased a card from a local shop and less than an hour later attempted to use it only to be told the card was blocked. I contacted paysafe by email and had no answer so I phoned them where they told me I had to email them a photo of my receipt. As I went to email them the picture I had just taken, I noticed they had just replied to my email hours before asking for the photo too. So I emailed them the photo of the receipt.

    I got a reply thanking me for the photo and now they required my bank details, sort code and a photo of my passport emailed to them. A big part of the reason I purchased the card in the first place was to not send my bank details over the internet yet here they are asking me to do so in a way even less secure than before. They are basically asking me to send things that can be used for ID fraud over email, which I will not do.

    So I emailed them asking if they can just unblock the card or re-issue another pin number as I won't send those details across the internet to anyone. The reply was just a copy and paste of the previous email asking for the bank details.

    I sent another email asking for an alternative resolution or their complaints procedure and they have not replied. Googling around it seems they give a lot of people the silent treatment and there are many who have refused to send those kind of details to them, so they are making a nice amount of money by blocking these cards the instant they are first used and then holding the money to ransom by requesting all these things.

    I am a computer security expert, there is no malware on my machine. I also run linux which doesn't have malware problems to the degree windows machines do. So I know that I am not infected with anything that is logging my keystrokes or intercepting my http/s requests to sites, which is how some of these steal this kind of data. No one could have used that pin before I used it about 45 minutes after purchasing it. Even if someone has worked out the algorithm for their pin numbers, the number of pins is so great the odds are astronomical of them using the one I purchased in that time frame.

    So they simply blocked the new card I purchased and held it to ransom.

    The money amount I paid paysafecard is fairly small and I would prefer to lose it than send pictures of my passport and bank details over the internet. Yet out of principal I intend to follow it up with the FCA or a similar service. They are ignoring me asking for a complaints procedure which they have to supply within 24 hours, which has been 3 days now. I asked for an alternative resolution to sending my bank details over the internet twice, the first time they replied with exactly a cut and paste of the first email asking me to send all the bank details, the second time I asked for a alternative resolution was in the mail that asked for the complaint procedure, which they just decided not to reply too.

    Google is littered with people this has happened too and I wish I had read the reviews and horror stores before. All I can do is add mine and hope others don't have similar dealings with this company. I would avoid them like the plague.
    • daytona0
    • By daytona0 28th Jun 14, 7:15 PM
    • 2,234 Posts
    • 2,667 Thanks
    daytona0
    I used to use paysafe cards for online gambling a few years ago. They blocked me once and I found out from the shop that it was due to a large amount of fraud which occured at that paticular shop (customers). I suspect that the reason some people get blocked is the very same reason why you like the "no bank details" aspect, they need to blanket block individual retailers to prevent fraud.
    • SnowTiger
    • By SnowTiger 2nd Dec 15, 11:35 PM
    • 3,882 Posts
    • 2,869 Thanks
    SnowTiger
    Please give a Like "Paysafecard SCAM" page at Facebook:
    Paysafecard-SCAM-1053325654698620/

    I am not allowed to post url here.
    Originally posted by abbakhan
    There's a good reason for that.

    Why would anyone like scams?

    Bizarre.
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