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  • FIRST POST
    • Colourqueen
    • By Colourqueen 11th Sep 19, 9:50 AM
    • 4Posts
    • 0Thanks
    Colourqueen
    Dwell problem with returns
    • #1
    • 11th Sep 19, 9:50 AM
    Dwell problem with returns 11th Sep 19 at 9:50 AM
    Hi, hope someone can help me please.
    Iíve bought a table and two benches from Dwell, the table was damaged, they came to replace the part, but that part was also damaged.
    I have now have ask them to refund me and take it away, but they are refusing to take the benches as they are not faulty!
    What can I do as I bought the benches to go with the table and they are useless without it.
    Any ideas anyone?

    Thanks
Page 1
    • Geodark
    • By Geodark 11th Sep 19, 11:27 AM
    • 951 Posts
    • 630 Thanks
    Geodark
    • #2
    • 11th Sep 19, 11:27 AM
    • #2
    • 11th Sep 19, 11:27 AM
    Was it a set or 3 separate items? what time scales are we talking?
    • Colourqueen
    • By Colourqueen 11th Sep 19, 12:39 PM
    • 4 Posts
    • 0 Thanks
    Colourqueen
    • #3
    • 11th Sep 19, 12:39 PM
    • #3
    • 11th Sep 19, 12:39 PM
    Hi, it was delivered on the 22nd September 19 and it’s 3 separate items unfortunately
    • born again
    • By born again 11th Sep 19, 5:04 PM
    • 335 Posts
    • 148 Thanks
    born again
    • #4
    • 11th Sep 19, 5:04 PM
    • #4
    • 11th Sep 19, 5:04 PM
    Hi, it was delivered on the 22nd September 19 and itís 3 separate items unfortunately
    Originally posted by Colourqueen
    22 Sept 19 ?

    How did they do that ?
    Was this sold as a package or are they all separate orders?
    • Colourqueen
    • By Colourqueen 11th Sep 19, 8:17 PM
    • 4 Posts
    • 0 Thanks
    Colourqueen
    • #5
    • 11th Sep 19, 8:17 PM
    • #5
    • 11th Sep 19, 8:17 PM
    It was a separate table and benches not a set, but all three bought together on the one order in store. thanks
    • Colourqueen
    • By Colourqueen 15th Sep 19, 8:15 AM
    • 4 Posts
    • 0 Thanks
    Colourqueen
    • #6
    • 15th Sep 19, 8:15 AM
    • #6
    • 15th Sep 19, 8:15 AM
    I’ve managed to get a credit note for the benches which I’m happy to accept. Thanks for the help and advice. ��
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