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  • FIRST POST
    • jeanzbeanz
    • By jeanzbeanz 21st Apr 17, 10:49 AM
    • 54Posts
    • 45Thanks
    jeanzbeanz
    Royal Mail redirection - is it worth it?
    • #1
    • 21st Apr 17, 10:49 AM
    Royal Mail redirection - is it worth it? 21st Apr 17 at 10:49 AM
    We're hoping to move house in 10 days (although not exchanged on the new place yet eeeeeek) and I'm wondering whether to sign up for the RM redirection service or not.

    I have made a pretty comprehensive list (I think) of organisations to contact once we have exchanged on the new place, to update our address. We get very little other mail, in fact the majority would be junk mail which isn't addressed to us anyway......

    Has anyone else used this service recently? What's your verdict? **stressing**
Page 4
    • AnnieP6
    • By AnnieP6 16th Aug 18, 11:42 AM
    • 44 Posts
    • 2 Thanks
    AnnieP6
    We are thinking of setting this up at our local post office. It seems they still want original documents. We have no idea how to get around this as we do not have paper statements for anything.

    Instructions state:

    Two different utility bills from the last 6 months (please do not bring mobile phone or a store/charge card statement. Bills printed from the Internet are not valid)
    • SallyDucati
    • By SallyDucati 16th Aug 18, 11:48 AM
    • 191 Posts
    • 151 Thanks
    SallyDucati
    I did it on-line last week, no need for documents and really simple as long as the card used is linked to one of the addresses.
    • custardy
    • By custardy 16th Aug 18, 4:30 PM
    • 34,833 Posts
    • 29,534 Thanks
    custardy
    We are thinking of setting this up at our local post office. It seems they still want original documents. We have no idea how to get around this as we do not have paper statements for anything.

    Instructions state:

    Two different utility bills from the last 6 months (please do not bring mobile phone or a store/charge card statement. Bills printed from the Internet are not valid)
    Originally posted by AnnieP6
    So how do you propose they verify your identity and address then?
    As stated,do it online and most people wont need to supply further evidence
    • custardy
    • By custardy 16th Aug 18, 4:31 PM
    • 34,833 Posts
    • 29,534 Thanks
    custardy
    looks like RM are to review the pricing structure
    https://www.theguardian.com/business/2018/aug/16/royal-mail-changes-course-on-outdated-redirects
    • OceanSound
    • By OceanSound 18th Aug 18, 5:22 AM
    • 732 Posts
    • 120 Thanks
    OceanSound
    I did it on-line last week, no need for documents and really simple as long as the card used is linked to one of the addresses.
    Originally posted by SallyDucati
    Same. Did it online back in Feb/March, used debit card to pay annual fee. Card was linked to redirecting from address.

    I noticed on credit file that Royal Mail had done a soft search.
    • TamsinC
    • By TamsinC 18th Aug 18, 7:40 AM
    • 618 Posts
    • 1,893 Thanks
    TamsinC
    we move every 18 months or so - always used the redirection service and always will
    • OceanSound
    • By OceanSound 18th Aug 18, 8:22 AM
    • 732 Posts
    • 120 Thanks
    OceanSound
    Must admit, I would've moved to a better redirection provider, IF there were any on offer.

    Blind loyalty is a suckers game!
    • OceanSound
    • By OceanSound 19th Aug 18, 2:14 PM
    • 732 Posts
    • 120 Thanks
    OceanSound
    ......
    misdeliveries will always (IMO) be a big hitter
    Originally posted by custardy
    Have a gander at this: https://www.which.co.uk/news/2018/08/royal-mail-paid-out-more-than-7m-in-compensation-last-year/

    misdeliveries is 8th with 60,757 complaints

    redi's top misdeliveries at number 5 with 72,493 complaints.
    • custardy
    • By custardy 19th Aug 18, 2:33 PM
    • 34,833 Posts
    • 29,534 Thanks
    custardy
    Have a gander at this: https://www.which.co.uk/news/2018/08/royal-mail-paid-out-more-than-7m-in-compensation-last-year/

    misdeliveries is 8th with 60,757 complaints

    redi's top misdeliveries at number 5 with 72,493 complaints.
    Originally posted by OceanSound
    Why are you quoting me on that?
    Without actual data it means nothing.
    That will likely be logged complaints,not split down by resolution.
    • bigstevex
    • By bigstevex 20th Aug 18, 12:36 AM
    • 850 Posts
    • 385 Thanks
    bigstevex
    Does anyone know what I can do with my limited company registered to home address when we move? The business mail redirection is dam expensive but we just want to encompass anything with the company name and not ours on it. I sense business redirection is for large companies.
    • custardy
    • By custardy 20th Aug 18, 3:30 AM
    • 34,833 Posts
    • 29,534 Thanks
    custardy
    Does anyone know what I can do with my limited company registered to home address when we move? The business mail redirection is dam expensive but we just want to encompass anything with the company name and not ours on it. I sense business redirection is for large companies.
    Originally posted by bigstevex
    You need to phone RM and confirm.
    Im not current on what can be done on residential redirections.
    • kimplus8
    • By kimplus8 20th Aug 18, 3:42 AM
    • 849 Posts
    • 2,302 Thanks
    kimplus8
    I used mail redirection when we moved house 2 years ago. They still continued to send some post to my old address. It is only because my kind letting agent called me to say they had a wad of mail for me (which they had to do welling my redirection being activated). I was so annoyed and when I called customer services they offered me some stamps as compensation :eyeroll:
    Mum to 8 troopersDave Ramsey and Martin Lewis are my Money Saving Heros.
    • OceanSound
    • By OceanSound 20th Aug 18, 5:11 AM
    • 732 Posts
    • 120 Thanks
    OceanSound
    Why are you quoting me on that?
    Without actual data it means nothing.
    That will likely be logged complaints,not split down by resolution.
    Originally posted by custardy
    I've quoted data. (Not pretty pictures)
    RM only report by:
    Perhaps you should suggest that they also record complaints by resolution.
    • custardy
    • By custardy 20th Aug 18, 2:12 PM
    • 34,833 Posts
    • 29,534 Thanks
    custardy
    I've quoted data. (Not pretty pictures)
    RM only report by:

    Perhaps you should suggest that they also record complaints by resolution.
    Originally posted by OceanSound
    Why would I suggest it? Im not fussed either way.
    Again,why are you quoting me on it?
    • scamhater12
    • By scamhater12 24th Dec 18, 2:47 PM
    • 3 Posts
    • 0 Thanks
    scamhater12
    Privacy
    Does anyone know if Royal Mail post forwarding is supposed to be confidential or not?

    I have no debts or anything like that, but I had a PI who found me (for someone I didn't want contact with), and I have just learned that he found out that there was a RM redirection in place in my name, from one address to the other. Anyone know if that's information which could be obtained legally, as I suspect that should surely be a breach of DPA?
    Any comments welcome, thanks
    • Murphybear
    • By Murphybear 24th Dec 18, 4:10 PM
    • 4,892 Posts
    • 9,275 Thanks
    Murphybear
    We just took out 12 months...didn't seem like a huge cost considering the benefits. We found that the first 2 weeks were shaky - there was a lot of stuff slipping through going back to the old house. After that it got much better but i am only assuming this as our buyers haven't forwarded anything to us or let us know we had mail...

    Down sides to the service:

    - we only used Mr and Mrs Jungle so the odd stray that comes to my maiden name misses this
    - We have limited companies and neither of these have our surname in their name so assuming anything addressed to that will change

    I really think they should make it a household thing and accept more than one name.

    Since we took it out there have been loads of things i wouldn't have thought of: cat microchip/insurance, dental reminders, car stuff and a couple of insurances. Really glad i did it and would use the service again
    Originally posted by jungle jane
    This is done for a reason. When couples split up they usually have different requirements.
    • davidmcn
    • By davidmcn 24th Dec 18, 4:37 PM
    • 13,116 Posts
    • 14,906 Thanks
    davidmcn
    Does anyone know if Royal Mail post forwarding is supposed to be confidential or not?

    I have no debts or anything like that, but I had a PI who found me (for someone I didn't want contact with), and I have just learned that he found out that there was a RM redirection in place in my name, from one address to the other. Anyone know if that's information which could be obtained legally, as I suspect that should surely be a breach of DPA?
    Originally posted by scamhater12
    It is confidential, but PIs will often have contacts willing to do them a favour. You could certainly complain if you have reason to believe the info came from Royal Mail - though you sure that e.g. somebody else couldn't have seen one of your redirected items?
    • scamhater12
    • By scamhater12 24th Dec 18, 6:01 PM
    • 3 Posts
    • 0 Thanks
    scamhater12
    Thanks for the reply. I am 100% certain the only way he could have found the details of the RM forwarding would have been electronically, therefore you're probably right about the 'favour' from someone on the inside. I intend to take this as far as I can go, it's a criminal offence to breach the DPA, favour or not! thanks again
    • brianposter
    • By brianposter 25th Dec 18, 8:35 AM
    • 461 Posts
    • 155 Thanks
    brianposter
    Is the redirection address available from the CRAs ? The fact that a redirection is in place certainly is.
    • scamhater12
    • By scamhater12 25th Dec 18, 9:44 AM
    • 3 Posts
    • 0 Thanks
    scamhater12
    Is that credit reference agencies? I have no idea, but thanks very much for mentioning it. Not sure how to find out. How do you do a check on someone else, do you have to be a registered debt collector or something? I remember doing one on myself years ago and they wanted everything but a DNA sample!
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