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    • ceejayblue
    • By ceejayblue 14th May 13, 12:56 PM
    • 310 Posts
    • 123 Thanks
    ceejayblue
    • #2
    • 14th May 13, 12:56 PM
    • #2
    • 14th May 13, 12:56 PM
    We're with Virgin Media and over the last few months we've had problems with the broadband and Tivo. I've complained several times and got goodwill gestures of around £30 so far. Had to complain again yesterday because our 60mb broadband speed was actually only 2.3MB! Apparently there are problems on the system in our local area but this has been going on since end of March and its fine for a few days then it drops again!

    We will keep on complaining and hopefully getting some compensation for the poor service.
  • Archipet
    • #3
    • 14th May 13, 1:06 PM
    Leaving O2 because sold on to Sky
    • #3
    • 14th May 13, 1:06 PM
    We have been with O2 for home phone and broadband for a couple of years. The price was good because we had had an O2 mobile since 2008, so we got a loyalty discount of around £6/month. The quality was also fine and my only complaint was that they put up the prices of our fixed-term, fixed price mobile contracts in January. In my view, that was immoral if not actually illegal.
    When they told me that they were selling our accounts to Sky, I contracted with Virgin Media for fibre optic broadband and phone. This is being installed on Thursday. I am aware that Virgin have a poor reputation for customer service and I will be paying around a tenner a month more but we will benefit from ten times faster broadband.

    I didn't really have a choice because I will never have any dealings with Murdoch's evil empire. I would love to know how many O2 and BE customers are jumping ship to avoid the clutches of Sky.
  • MahatmaAndhi
    • #4
    • 14th May 13, 1:16 PM
    • #4
    • 14th May 13, 1:16 PM
    Virgin Media

    Phone: Keep getting calls for previous owner of number (debt collection). Hard to get through to correct department to get it solved.
    Broadband: Fantastic! No issues at all.

    Overall: Great service. Rubbish customer service. And very pricey.
    • ineed
    • By ineed 14th May 13, 1:48 PM
    • 4,141 Posts
    • 12,134 Thanks
    ineed
    • #5
    • 14th May 13, 1:48 PM
    • #5
    • 14th May 13, 1:48 PM
    We are with Sky for phone and broadband. We have unlimited net and international call package.

    No problems with the phone, we get the free evening (after 6) and weekend calls and cheap calls abroad, reasonable bill for it.

    However the Internet isn't good, we've had no end of problems although to give Sky credit they have tried to fix all issues and succeeded at some.

    Over all verdict: good customer service as you can always get through to someone and they are always offering deals and perks to existing customers, good phone service, Internet service could be better. Pricing isn't bad.
    I SUPPORT CAT RESCUE! Visit Cat Chat to support cat rescue too.

    One can pay back the loan of gold, but one dies forever in debt to those who are kind. ~Malayan Proverb
    Always forgive your enemies; nothing annoys them so much ~ Oscar Wilde
    No excellent soul is exempt from a mixture of madness ~ Aristotle
  • archived user
    • #6
    • 14th May 13, 2:26 PM
    • #6
    • 14th May 13, 2:26 PM
    Virgin Media.

    10 out of 10 for what they provide.

    1 out of 10 for their customer service. They got the 1 for eventually answering my call.
    • Pmarmalade
    • By Pmarmalade 14th May 13, 2:29 PM
    • 163 Posts
    • 137 Thanks
    Pmarmalade
    • #7
    • 14th May 13, 2:29 PM
    • #7
    • 14th May 13, 2:29 PM
    Every time this poll comes up I give O2 top marks for several years of excellent and faultless service.

    Since they've been bought by Sky now and I have no idea what to expect, I'll not bother...
    • Pmarmalade
    • By Pmarmalade 14th May 13, 2:32 PM
    • 163 Posts
    • 137 Thanks
    Pmarmalade
    • #8
    • 14th May 13, 2:32 PM
    • #8
    • 14th May 13, 2:32 PM
    I would love to know how many O2 and BE customers are jumping ship to avoid the clutches of Sky.
    Originally posted by Archipet
    Once the £5 O2 discount ceases, I'm most likely off to Plusnet.

    If Plusnet or someone else were to do an O2/Sky switcher promotion and offer... that would be a stroke of genius.
    Last edited by Pmarmalade; 14-05-2013 at 2:39 PM.
    • Rafter
    • By Rafter 14th May 13, 5:50 PM
    • 3,837 Posts
    • 1,366 Thanks
    Rafter
    • #9
    • 14th May 13, 5:50 PM
    • #9
    • 14th May 13, 5:50 PM
    Would be more useful if it included a value for money measure.

    No problem with BT service so far - but price is ridiculous compared to others - I'm guessing to pay for all the Football they want to show.

    Unfortunately I prepaid line rental so not worth switching for a bit - but the difference between pricing for new and existing customers is now outrageous.

    R.
    Smile , it makes people wonder what you have been up to.
    • MrsAtobe
    • By MrsAtobe 14th May 13, 7:09 PM
    • 1,350 Posts
    • 4,398 Thanks
    MrsAtobe
    I'm with BT for home phone, nothing to write (or phone) home about.

    I'm with Aquiss for my broadband, and their customer service is absolutely outstanding. In fact when we moved, Martin (their techy) pointed out that as I was moving to a new exchange, I could switch to a product that was cheaper than the one I was on. Very MSE!
    Good enough is good enough, and I am more than good enough!

    If all else fails, remember, keep calm and hug a spaniel!
  • ericthecat
    A&a
    Andrews and Arnold - not the cheapest (OK - actually relatively pricey - I know, I know, these forums are meant to *save* you money), but *the* best customer service ever. If you actually rely on your broadband for anything important, then can't recommend them enough.

    Have got Be at work, and the link they sent me about switching to Sky went to a page, which said "Switch to the best in customer service". Apparently they'd won an award from Ofcom, where they were the best.... out of:

    TalkTalk, BT, Virgin and Sky.

    Soo.... not a very high bar then.

    So I'm switching... to the best
    • scubajon72
    • By scubajon72 16th May 13, 8:02 PM
    • 18 Posts
    • 7 Thanks
    scubajon72
    I have been with Virgin Media for my Broadband since it was first introduced. Despite the ups and downs over the years, it has performed consistently well. Where else can you get 120Mbs? I only ever upgraded, and paid for, to 50Mbs. All the upgrades since then have been free. IOt doubled to 100Mbs and a few months later it was upped to 120Mbs, again free. Which other provider gives you that? And I have never been "slowed down" or restricted in any way. I watch the ads on the tv claiming all sorts of speeds and VFM and not one of them can touch Virgin Media. I tried Sky Broadband once for about 3 months and was absolutely disgusted with it. They promised "up to 16Mbs" I got a maximum of 3.75Mbs! This was one of the things they didn't tell us. My telephone line was capped at that speed and couldn't be upgraded. It was so bad and I made so many complaints that they waived the agreement and I went back to VM. and I've never regretted it. Their customer service, whilst not the best, (After Santander, it was the next worst!) has improved a lot over the last year.
    • Angelicdevil
    • By Angelicdevil 16th May 13, 9:24 PM
    • 1,631 Posts
    • 3,513 Thanks
    Angelicdevil
    I'm with BT, their service has been great but I am getting really fed up with having to pay full rate for a telephone line just so I can have BB connection.

    I don't use my home phone at all and I get a couple of pounds penalty each month, on top of the £15 line rental fee....all for a service I have no choice in taking out.

    It's about time the big players offer a massively reduced price line rental package purely for BB useage with no ability to take/make calls.
    I have a simple philosophy:
    Fill what's empty. Empty what's full. Scratch where it itches.
    - Alice Roosevelt Longworth
    • stevemcol
    • By stevemcol 17th May 13, 11:37 AM
    • 1,650 Posts
    • 781 Thanks
    stevemcol
    Talk Talk Broadband, Phone & Youview. It just works, so zero contact with customer service. I guess that counts as excellent customer service? I don't think I even spoke to a person when I ordered youview, on-line. Perfect.

    Though the installer did tune my line and got me an extra 2Mb download speed.

    I'm paying £30 p.m. including rental, all calls, unlimited download and a few Youview freebies. Should I be looking for cheaper? (although I've got an 18 month contract with 15 to run in any case).
    Last edited by stevemcol; 17-05-2013 at 11:39 AM.
    Apparently I'm 10 years old on MSE. Happy birthday to me...etc
  • doverrog
    o2 sale to Sky
    We suffered at the hands of TalkTalk after they took over Tiscali and they were appalling.
    We switched to o2 and they have been excellent with great English speaking/based support and local shops. Everything you could ask for in fact.
    Now that Sky have bought the o2 landline/broadband service we're really worried about having to go through the same awful time we had with TalkTalk.
    Does anyone else have the same worry and what can Sky customers tell us to reassure, or otherwise, us about Sky?
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