Plusnet denying £50 reward offer
kuepper
Posts: 1,347
Forumite
I checked MSE for offers in my area and decided on plusnet - £18.99 / month for 18 month contract, no £10 activation fee and £50 reward - which ended on Tuesday 5th December. I applied and saw the £50 reward starred on the offer on the plusnet website. I got a confirmation email of my order on December 3th. There was no mention of the £50 reward but I remembered MSE saying i'd get an email saying how to claim this. Waited a week and heard nothing so I raised a question on this through their website. Plusnet replied there was no such £50 cashback/reward a spart of my deal! How can I prove there was?
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Comments
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Perhaps someone who took the same offer has a screenshot ??0
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Found this not MSE though
https://broadbandinternetuk.com/blog/2179/plusnet-50-cashback-offer-on-broadband-phone0 -
Cheers Colin, i've emailed that to them. I can't believe they are so highly rated by consumers it's been a nightmare dealing with them before my broadband's even connected.0
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The MSE one is here:
https://web.archive.org/web/20171129222533/https://www.moneysavingexpert.com/phones/cheap-broadband#plusnetbb
If anyone needs the MSE deals for a certain date then there's plenty of snapshots here:
https://web.archive.org/web/*/https://www.moneysavingexpert.com/phones/cheap-broadband0 -
cheers Colin no 2!0
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For anyone else needed to claim just in case link above goes
https://s33.postimg.org/cncpeo7lr/screenshot-web.archive.org-2017-12-11-18-40-10.png0 -
Thanks Lube. They've got back to me and said that' s not the deal I applied for, they say I applied for a deal that includes everything else mentioned but not the £50 cashback reward. I don't know how that can be as I just followed the link from MSE (the offer wasn't specific to MSE anyway) and I remember seeing the £50 starred just like their £75 amazon voucher is with their present offer. Told them there were no other deals to apply for as far as I could see, and why would they have 2 deals with the same charges but only 1 of which included the £50 reward! Make sno sense. Apparently I'll get a call tomorrow..........0
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Cancel the order if you're still in the 14 day cooling off period and then re-place it again with the offer0
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Sorted. Plusnet have acquiesced and will email me within 10 days of being up and running to explain how to claim the £50. Thanks for the moral and practical support.0
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