Eon energy reviews: Give your feedback

It's a very disappointing day Malc when the outcome of a credit check means more to a company than 5.5 years of loyalty from a customer, and 5.5 years of impeccable payment history with credit meters fitted. Ah well, apart from the better level of service I'll also make a substantial saving by switching as well. I guess it's true that loyalty really doesn't count for anything these days.

What's even more disappointing is that you'd not "led me to believe that all was ok", but had actually carried out the credit check whilst I was on the line with you, and had very clearly and unambiguously stated that the fitting of a credit meter had been approved - that's not leading me to believe something, it's an outright lie.

The story also changed as I was transferred between departments, as initially it was made quite clear that the only issue was the small debit balance on the gas account (a natural occurrence with a credit account, and less than a months payment - in fact, now the DD has been taken the account will actually be in credit again at this point), yet the very rude and arrogant resolution manager was adamant that in no circumstances would a credit meter be offered...despite the conversation of less than 10 minutes earlier. More lies?


Deadlock letter eagerly awaited so that this can be followed up, as if nothing else the derisory goodwill gesture offered would not even come close to covering my call costs, never mind my time nor anything to compensate for the blatant lies and misinformation.

molerat wrote: »

:rotfl: Now that is a question to which there is no answer at present :rotfl:

edit: They have answered my support ticket and have used the same starting read. Getting there slowly.

Better news molerat. Hope this comes to an end for you quickly now.

Malc

molerat wrote: »

And you have now issued a revised bill. I assume that Iresa have given you a revised reading as they have opened to a different read to what they told me, one that was taken by a meter reader 6 days before they took my supply. At least you are still both working to the same read.

Have to say, this is messy molerat. As you know, provided we're both working to the same opening/closing readings, you'll only be charged once for the same energy. It's just that you'll be charged for more kWhs than expected by one of us but this will be balanced out by being charged for fewer kWhs by the other.

Hope this comes to an end for you soon molerat.

Malc

molerat wrote: »

They have now contacted me to state they will dispute the reading if I wish to which I have replied don't and they should be aware that it is within the tolerance that it cannot be disputed anyway. After months of doing nothing they now seem intent on making extra work for themselves probably in an effort to show the ombudsman that they are doing something to resolve the complaint and not have to pay more money out !

Morning molerat and you're right, if below industry thresholds (250 units for electricity and 45/125 units for a 4 dial imperial/5 dial metric meter) then the readings can't be challenged. We'll reject this approach straightaway.

Malc