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  • FIRST POST
    Former MSE Lee
    Money Moral Dilemma: Should I pay the window cleaner?
    • #1
    • 9th Jul 10, 3:59 PM
    Money Moral Dilemma: Should I pay the window cleaner? 9th Jul 10 at 3:59 PM
    This is a real life MMD so please bear in mind the MoneySaver in question will read your responses:

    Please give this MoneySaver the benefit of your advice...

    Should I pay the window cleaner?

    On my street a few houses have the letter "A" after the number. I don't get my windows cleaned but my neighbour does and I often come home to find a note saying mine have been done. When the window cleaner comes to collect his fee he gets annoyed if I won't pay him - yet I've never asked him to clean the windows. Should I start paying or keep refusing?

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    Last edited by Former MSE Wendy; 13-07-2010 at 7:34 PM.
Page 7
  • jonnysolar
    no issue at all
    There is no dilemma or conundrum here for you to work out - you have not asked for the service,and have repeatedly stated you do not wish for the windows to b cleaned, therefore they have had the warning, indicated by the unwillingness to pay. simply enough, if they continue doing it, AFTER yoiu have made a categorical point, they are doing you a favour by doing it for free.
    Just because someone does something such as this, it doesn't make it an obligation for you to pay.

    Simple answer really, not that much of a money dilemma - you just have to be firm. Let's face it, if they keep NOT getting paid for something, it will soon stop as a provided service; no-one does anything for free like this!!
  • jonnysolar
    Do the following:

    1) Get pen and paper
    2) Write down the webpage address for this forum link.
    3) When he turns up again, hand the peice of paper to him and close the door.



    P.S. You could add the number of your local police station as step 4, just to drive home the point.

    P.P.S. Step 5, keep an eye out for his van. When you see him park up, before he gets the opportunity to jump out the car, run down with a wet sponge and wipe his windscreen and put your hand out charging 5
    Originally posted by Mouseboy007

    Lmao - most original and funny answer of the day - maybe prop the laptop or computer in the window with this 'dilemma' showing in quite a transparent way lol (as long as you are in, and can see it's only he who is eyeing up the computer anyway )
    • kryssykk
    • By kryssykk 15th Jul 10, 8:51 PM
    • 19 Posts
    • 12 Thanks
    kryssykk
    You absolutely should NOT pay. I have in the past had the oposite problem. My window cleaner tried to claim he had done the job that week. Little did he know that I was ill in bed and knew for a fact that he hadn't. Not to be out argued I invited him into my sitting room, showed him the window and asked him if that looked like a window that had been cleaned two days before in a rain free week and if so was he proud of his workmanship. Needless to say I cancelled his services and didn't pay up. Stick to your guns. No-one pays for something they didn't order.
    • redglass
    • By redglass 15th Jul 10, 10:36 PM
    • 771 Posts
    • 8,839 Thanks
    redglass
    Of course you shouldn't pay, but just in case he's honestly confused, put a post-it note in each window with the house number on it and stating you don't want the windows cleaned, EVER, and certainly won't pay. That's giving him a fair chance and if he ignores the notes I wouldn't even waste a stamp on him.

    People do mix up addresses. I worked for years in an office at 80a, constantly receiving mail for the totally different concern at 80b. Either the postman couldn't grasp the difference (even when we rang up to complain) or he didn't give a ****
    'Whatever you dream you can do, begin it. Boldness has genius, power and magic in it. Begin now.' Goethe



  • Shellbun
    I wouldn't! next time he turned up I'd just politely point out which windows were mine and ask him to please stop cleaning them!
  • summernights
    If it was a one off and a genuine mistake I'd say pay him. But if he keeps on doing it he's obviously just trying his luck and expecting you to pay. If you don't want your windows cleaned, you haven't asked the window cleaner to do it then definitely don't pay him.
  • sewob
    Obviously you don't pay. You have already told him you don't want your windows cleaned, therefore it is his problem if he keeps making the same mistake.
    If the window cleaner gets annoyed the next time he comes (lets face it you know its going to happen), tell him if he doesnt stop you will have him done for tresspassing. Hopefully that will get him to stop.
    Last edited by sewob; 16-07-2010 at 12:14 PM. Reason: missed final thought
    • LimeLight
    • By LimeLight 16th Jul 10, 1:24 PM
    • 7,676 Posts
    • 13,550 Thanks
    LimeLight
    My window cleaner stopped doing mine because he'd seen me a few times on a different estate that he thought i'd moved there!
    just passing through.... Nothing to see....
    • King Drax I
    • By King Drax I 16th Jul 10, 1:43 PM
    • 74 Posts
    • 48 Thanks
    King Drax I
    This isn't even a dilemma. You are not under contract so you don't need to pay him.

    Furthermore, if he's that much of a shark, he's probably on the dole as well, and doing the cleaning on the side.

    Report him to the benefits fraud people for good measure - do it anyway, without warning him, it'll give him a nasty shock and who knows they may well strike gold with him. Sounds as if they will, anyway!
  • Lex555
    Window cleaners are a menace!
    NEVER EVER EVER pay windows cleaners who clean windows without permission! Especially if you've already told them before. If everyone stood up to these criminals, they wouldn't be able to carry on like they do. This is no dilemma whatsover and a pet hate of mine! They are an absolute menace and scurge on society. Possibly the most outrageous profession that there is. And that is no understatement. It is a carefully considered opinion.

    I mean think about how ludicrous and crazy the so called window cleaning industry is for a second. They provide a so called service WITHOUT PERMISSION, don't even knock to say they're there (often violating peoples privacy in the process), and on top of commiting those crimes, then expect to be PAID!

    It is absolutely unbelievable how people just accept this and no one has clamped down on them. If people went round spying in someone naked in their own house that they'd never met or spoken to, then went to a shop and bought them something they didn't want, brought it round to their house and expected them to pay and got annoyed and made threats if they didn't, there would be absolute uproar. But somehow people think this is acceptable when it comes to window cleaners. Society needs it's head examining.

    Best advice is, keep a note inside your windows saying something like "no windows cleaners without prior permission" or "window cleaners must knock 1st for permission. If no answer, do not clean windows or you will not be paid" (or words to that effect). It's outrageous you should have to just because of a small group of cowboys, but the best option until the authorities get their act together and sort them out.
    • jerez
    • By jerez 16th Jul 10, 10:36 PM
    • 16 Posts
    • 43 Thanks
    jerez
    I was interested in this thread as I have a similar (but not exactly the same) problem. I live in a tenement flat with a common stair. Someone is cleaning the stair and putting a wee note through the door asking for payment. Someone in the stair may have asked these people to do the cleaning but I have never been contacted by anyone. The stair gets cleaned. It's my stair. I don't do it. (can't be bothered) Should I pay?
  • mouldylocks
    Whatever happened to British good manners??
    The first time it happened, you could have thanked the window cleaner for the nice job, and explained politely that there may have been a mistake in connection with the 'A' suffix.
    You could have insisted on paying him, although he would most likely have refused payment if you were friendly and polite, and then explained that you usually do your windows yourself/are not bothered about having them done in future.
    If you could not afford to pay him, you could have explained that, although you would love to have a regular service, you are not in a financial position to do so at present. And then apologised with a smile.
    I suspect that you allowed him to carry on doing it for a number of weeks until he caught you in, and then you refused to pay him.
    Having got something for nothing (his hard work), you are now seeking justification from like minded individuals, and getting it.
    Thatcherism set the new British standard - a country that knows the cost of everything and the value of nothing.
  • Bobholford
    Pay window cleaner
    Sounds really odd to me - after all, if I was the window cleaner and I cleaned the wrong windows and didn't get paid, I sure wouldn't clean them again! This guy keeps coming round saying he's cleaned your windows when you not only haven't asked him but more to the point have refused payment before. Sounds to me like he's trying it on and you definately should not pay.
    • Kiko4564
    • By Kiko4564 17th Jul 10, 1:44 PM
    • 85 Posts
    • 15 Thanks
    Kiko4564
    My solution.
    I wouldn't as "until the money has changed hands no contract has been struck". This means you wouldn't have to, as there wouldn't be a contract with terms that could be violated. The quote was from MSE's guide on how to haggle.
    Last edited by Kiko4564; 17-07-2010 at 1:46 PM. Reason: Making it easier to understand.
    • zipman23
    • By zipman23 18th Jul 10, 7:05 PM
    • 289 Posts
    • 68 Thanks
    zipman23
    The first time it happened, you could have thanked the window cleaner for the nice job, and explained politely that there may have been a mistake in connection with the 'A' suffix.
    You could have insisted on paying him, although he would most likely have refused payment if you were friendly and polite, and then explained that you usually do your windows yourself/are not bothered about having them done in future.
    If you could not afford to pay him, you could have explained that, although you would love to have a regular service, you are not in a financial position to do so at present. And then apologised with a smile.
    I suspect that you allowed him to carry on doing it for a number of weeks until he caught you in, and then you refused to pay him.
    Having got something for nothing (his hard work), you are now seeking justification from like minded individuals, and getting it.
    Thatcherism set the new British standard - a country that knows the cost of everything and the value of nothing.
    Originally posted by mouldylocks
    Hey, your not 'my' window cleaner are you mouldylocks??

    He must be a right thicko if he can't figure out which windows are mine and which are my neighbours. After all, at the back, they are divided by a 6ft fence. At the front, they are symmetrical. I have 2 upstairs and 1 downstairs...and in the middle of that...THERE IS MY FRONT DOOR which clearly says number 8. My neighbours door clearly says 8A. If he can't get that right, he should have stayed in school abit longer!

    If somebody offered to pay you for something you knew you weren't supposed to be doing, would you refuse their money just because they were polite? I doubt it! If you do though, your obviously too nice!

    It has nothing to do with whether I can 'afford' it or not, its the principle of the matter. I've told him 3 times now. How much clearer do you think he needs it?

    No offence to any legitimate window cleaners out there but is it really that 'hard' a job? Wet window, soap window, wipe window. Whistle while your doing it.

    To be fair, I wouldn't have noticed if they had been done or not as I don't go meticulously checking my windows every time I get in from work on the off chance that someone 'might' have cleaned them!

    I suspect that you suspect too much!!

    I wasn't even a glint in my Dads eye when Thatcher was Prime Minister but I hear she was a right evil moo. Even took milk off the little kiddies!! Don't try and turn this situation on me because some numpty can't read...or listen!
    Last edited by zipman23; 18-07-2010 at 7:08 PM.
    English by birth. GEORDIE by the grace of God.
  • philiprkarenj
    phone the police
    don't pay, if he gets really annoyed thats harrassment, threaten to phone the police if he does not leave as he is trespassing on your property
  • angieb58
    to pay or not to pay,that is the question?
    Don't pay. If you went to M&S food hall and an assistant put a food item into your basket that you neither want or aked for, then expected you not only to accept it, but pay for it! Such behaviour, as with the window cleaner, is unacceptable and extortion!
    • zipman23
    • By zipman23 4th Aug 10, 6:28 PM
    • 289 Posts
    • 68 Thanks
    zipman23
    Just an update if anyone is interested/bothered!

    Had my windows cleaned again today but by a different cleaner. I told the lad who was doing the front that I didn't get them done and he just laughed and said "Well you've just got yourself a freebie!"

    Fair enough.

    Then I saw the gaffer (who was doing the backs of the houses) and he told me that he had just bought the round from the previous guy and this was his first time so he wasn't sure about what number he was doing at the back (likely story?).

    Anyway, he said that because he cleans my neighbours either side (one hasn't lived there for months so dunno how he's gonna get paid for that) and needs to access their windows from my garden, he offered to do mine for free for the use of my fence!

    If anything gets broken, it gets replaced through his public liability insurance.

    Obviously I'm not in the house all of the time so I'm a bit confused how I am supposed to prove that he has cleaned them rather than just using my fence to get into my neighbours garden!

    Anyway, at least he actually asked my permission rather than just cleaning them and asking for money at the end. I still have an issue with them looking through my windows etc. so I guess I'll just have to close the blinds!
    English by birth. GEORDIE by the grace of God.
  • alevin
    I've been cleaning windows for over forty years and have never had to be told more than once that my services are no longer required.I would never do an unsolicited job.Mistakes happen, I give people the benefit of the doubt.However, some customers behavior when it comes to paying is way beyond the pale.I get the odd one who having enjoyed years of good service will wrack up a bill and then claim that they didn't want them doing.There are those who have asked me to clean their windows and never paid me the once.No complaints, sometimes an excuse - I'm still out of pocket.Believe me, the bad customers far outnumber the times I get it wrong.I try to make good.THEY NEVER DO!
    • janiebquick
    • By janiebquick 12th Sep 12, 10:40 PM
    • 405 Posts
    • 507 Thanks
    janiebquick
    Next time he does it, pay him, but tell him you don't want him to clean them again. Although personally I'd be delighted if someone cleaned my windows without asking.
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