Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Former MSE Samantha
    • By Former MSE Samantha 28th Jan 13, 3:19 PM
    • 23Posts
    • 6Thanks
    Former MSE Samantha
    Eon energy reviews: Give your feedback
    • #1
    • 28th Jan 13, 3:19 PM
    Eon energy reviews: Give your feedback 28th Jan 13 at 3:19 PM
    This is a feedback thread on energy supplier

    Eon

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly??
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Last edited by Former MSE Andrea; 11-09-2017 at 12:59 PM.
Page 63
    • Terry98
    • By Terry98 10th Jul 19, 1:05 PM
    • 1,098 Posts
    • 3,235 Thanks
    Terry98
    Thanks Malc.

    Look forward to being smart again and not have to crawl under cupboards just to read the meter.

    Reading the meter manually is so 20th century.

    I am off to get my tin hat!
  • E.ON Company Representative: Malc
    E.ON Smart Meters
    Thanks Malc.

    Look forward to being smart again and not have to crawl under cupboards just to read the meter.

    Reading the meter manually is so 20th century.

    I am off to get my tin hat!
    Originally posted by Terry98
    No worries Terry98. Happy to help.

    You mind your head.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Sarasa
    • By Sarasa 10th Jul 19, 3:46 PM
    • 6 Posts
    • 1 Thanks
    Sarasa
    E.ON Smart Meter Query For E.ON Rep
    Question for Malc please (or other E.ON rep) - We're already on an E.ON tariff but are looking to transfer to Fix Online V21. As regards a smart meter it states " We'll contact you to offer a smart meter installation if eligible". If we transfer to this tariff and then decline a smart meter would we be taken off the V21? Thank you for your time.
    Last edited by Sarasa; 10-07-2019 at 3:51 PM. Reason: Title
    • PennineAcute
    • By PennineAcute 10th Jul 19, 9:01 PM
    • 450 Posts
    • 223 Thanks
    PennineAcute
    There was a slight hiccough to my switch, as my previous providor put in an objection to my switch - even though I was in credit.

    Contacted EON again on the 2 July, asking them to try again, and when live yesterday, 9 July.

    Throughout the hiccough, EON kept me up to date with the situation and with the best way to proceed. Facebook messenging was a brilliant way to keep them informed on what I had done and for them to respond. For communication, 10 out of 10.
    Last edited by PennineAcute; 10-07-2019 at 11:45 PM.
  • E.ON Company Representative: Malc
    E.ON Smart Tariffs
    Question for Malc please (or other E.ON rep) - We're already on an E.ON tariff but are looking to transfer to Fix Online V21. As regards a smart meter it states " We'll contact you to offer a smart meter installation if eligible". If we transfer to this tariff and then decline a smart meter would we be taken off the V21? Thank you for your time.
    Originally posted by Sarasa

    Hello Sarasa and, no, you wouldn't be taken off Fix Online 21 if you turned down our offer of a smart meter.

    The T&Cs for this tariff say, by choosing Fix Online 21, you only agree to be contacted about smart meters.

    I need to let you know, this tariff was withdrawn overnight and replaced with version 22.

    Hope this is useful Sarasa. Let me know if you need any more information as happy to help.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    Switching to E.ON
    There was a slight hiccough to my switch, as my previous providor put in an objection to my switch - even though I was in credit.

    Contacted EON again on the 2 July, asking them to try again, and when live yesterday, 9 July.

    Throughout the hiccough, EON kept me up to date with the situation and with the best way to proceed. Facebook messenging was a brilliant way to keep them informed on what I had done and for them to respond. For communication, 10 out of 10.
    Originally posted by PennineAcute

    Hello PennineAcute and I'm sorry your switch to us didn't go smoothly.

    Glad we were able to sort it out and kept you up to date with what was happening. Many thanks for taking the time to post this. It's really appreciated.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • AndyCF
    • By AndyCF 11th Jul 19, 5:18 PM
    • 345 Posts
    • 653 Thanks
    AndyCF
    For communication, 10 out of 10.
    Originally posted by PennineAcute
    This is something I would agree with, despite my occasional ups/downs. Generally speaking in my opinion they are quite good.

    The main 'problem' I tend to either read about online occasionally or have experienced myself seem simply due to not being able to get to the right person for some reason.

    Either due to timing or perhaps miscommunication either from the client or the representative not understanding what was being asked.

    I should point out here: Having worked in Customer Service I *can* see "both sides of the phone/desk etc etc" (so to speak) with this.

    Generally I have found once you do get to someone who has access/knowledge of what you need doing then its never been a big problem to rectify it, or at least have some progress or update, depending on the nature of the concern.

    Compared to 'somewhere else' who were totally appalling in quite a few ways (I'll post a thread about that at some point) and that's being kind (honestly) EON generally seem quite reasonable.

    If it means anything: I'm actually trying to get someone to move their elec to EON soon provided they can keep their legacy key/token meter for now she should be happy but that's something for another thread/time.
    Last edited by AndyCF; 11-07-2019 at 5:23 PM.
  • E.ON Company Representative: Malc
    E.ON Communications
    This is something I would agree with, despite my occasional ups/downs. Generally speaking in my opinion they are quite good.

    The main 'problem' I tend to either read about online occasionally or have experienced myself seem simply due to not being able to get to the right person for some reason.

    Either due to timing or perhaps miscommunication either from the client or the representative not understanding what was being asked.

    I should point out here: Having worked in Customer Service I *can* see "both sides of the phone/desk etc etc" (so to speak) with this.

    Generally I have found once you do get to someone who has access/knowledge of what you need doing then its never been a big problem to rectify it, or at least have some progress or update, depending on the nature of the concern.

    Compared to 'somewhere else' who were totally appalling in quite a few ways (I'll post a thread about that at some point) and that's being kind (honestly) EON generally seem quite reasonable.

    If it means anything: I'm actually trying to get someone to move their elec to EON soon provided they can keep their legacy key/token meter for now she should be happy but that's something for another thread/time.
    Originally posted by AndyCF
    Many thanks for posting this AndyCF.

    I'm glad we're helping even though there've been some hiccups.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Highland76
    • By Highland76 18th Jul 19, 10:07 AM
    • 54 Posts
    • 24 Thanks
    Highland76
    Hi Malc
    I know I'm probably being impatient but would appreciate clarification wrt E.ON account setup/creation. I'm due to transfer to E.ON (dual fuel) next Tue 23/7 and I gave my meter reads online on Tue 16/7 - i can login online but not see much (eg price plan) as my account hasn't been created yet. However when I spoke to one of your advisors on Tue I was told my account would be created within 24-48hrs (ie by today) however this hasn't happened yet. Yet when i spoke to someone at E.ON again today, they told me my account will only be created after my supply goes live next Tue. Can you clarify pls?
    Thanks
    Last edited by Highland76; 18-07-2019 at 11:00 AM.
  • E.ON Company Representative: Malc
    Switching to E.ON
    Hi Malc
    I know I'm probably being impatient but would appreciate clarification wrt E.ON account setup/creation. I'm due to transfer to E.ON (dual fuel) next Tue 23/7 and I gave my meter reads online on Tue 16/7 - i can login online but not see much (eg price plan) as my account hasn't been created yet. However when I spoke to one of your advisors on Tue I was told my account would be created within 24-48hrs (ie by today) however this hasn't happened yet. Yet when i spoke to someone at E.ON again today, they told me my account will only be created after my supply goes live next Tue. Can you clarify pls?
    Thanks
    Originally posted by Highland76

    Hello Highland76 and thanks for joining us.

    I'm sorry you've been given conflicting information. The actual day we'll start supplying is as advised on 23 July. It'll take a little longer before the account is fully up and running.

    We need to let other third parties know you've changed supplier. These include the energy distributors, meter operators/readers and the national databases. This is done via a series of electronic messages. We look to have all this done within 32 working days of the supply start date.

    Once fully live, things will be backdated to the supply start date of 23 July. This includes the billing and your chosen tariff.

    Whilst this all goes through, there'll be certain online features you'll not be able to see or use.

    Many thanks for letting us have your meter readings. These were sent well within the window we use. We'll send these readings to your old supplier so they can use them to close their account and issue a final bill.

    One online tool you can use now is 'Track My Switch'. This lets you see where you are on your journey and what will be happening next. This tool is on the 'My Account' screen when logged in.

    Thanks again for joining us Highland76 and hope this explains. Let me know if you need any more information as happy to help.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Highland76
    • By Highland76 18th Jul 19, 3:20 PM
    • 54 Posts
    • 24 Thanks
    Highland76
    Thanks Malc, all noted
    Regarding my wish to have smart meters installed, can I request this immediately after going live with E.ON or do I have to wait for 30 days as informed by your call centre staff this morning?
    Cheers
  • E.ON Company Representative: Malc
    E.ON Smart Meters
    Thanks Malc, all noted
    Regarding my wish to have smart meters installed, can I request this immediately after going live with E.ON or do I have to wait for 30 days as informed by your call centre staff this morning?
    Cheers
    Originally posted by Highland76

    No worries Highland76. Happy to help.

    I've just replied to your question about smart meters on a separate thread at the link below.

    https://forums.moneysavingexpert.com/showthread.php?p=76051727#post76051727

    Hope this helps.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Smodlet
    • By Smodlet 22nd Jul 19, 11:00 AM
    • 4,826 Posts
    • 8,216 Thanks
    Smodlet
    Well, I've just had the second email requesting, nay demanding, meter readings even though I gave the electricity one on 18th and was advised I cannot submit the gas one because my "current energy provider still has not sent the details": What absolute nonsense; Eon have access to the central database thingy just as does every other supplier.

    I tried again this morning: I still cannot submit the gas reading for the same reason nor can I send another electricity one because I have not switched yet. This despite the big ! implying I am somehow derelict in my duty.

    Add to that the godawful first online chat experience with the hysterical female who called me out of the blue in the middle of it, then talked over me non-stop = 1/10 for communication from me. Why am I still switching to Eon? Price and nothing else so far.
    Last edited by Smodlet; 22-07-2019 at 5:16 PM.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
    • Smodlet
    • By Smodlet 22nd Jul 19, 4:50 PM
    • 4,826 Posts
    • 8,216 Thanks
    Smodlet
    In the spirit of fairness, AndyCF was absolutely correct when he said it depends on who you get at Eon. I have just had a really good conversation with a lovely chap there who has allayed all my concerns and, on his own initiative, offered to call me on switch day to do something or other... Set up a payment plan? DD works for me, y'all. Whatevs.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
    • fredwnelson
    • By fredwnelson 23rd Jul 19, 8:57 AM
    • 6 Posts
    • 0 Thanks
    fredwnelson
    Economy 18
    Eon have advised E18 is being withdrawn. I currently use this tariff for my Air Source Heat Pump and underfloor heating system. Anyone else in the same position?

    I have done a lot of research but can't decide which tariff or supplier to go for

    I currently use 14000 kWh at 9.04 pence per annum for my "stored heat" as Eon call it on my bill (It isn't stored heat)
    • fredwnelson
    • By fredwnelson 23rd Jul 19, 9:27 AM
    • 6 Posts
    • 0 Thanks
    fredwnelson
    Economy 18
    Sorry mu usage for Heating on E18 is 6700 kWh per annum not 14000 as originally stated Tariff is 9.04 ppkwh
    • Highland76
    • By Highland76 23rd Jul 19, 11:49 AM
    • 54 Posts
    • 24 Thanks
    Highland76
    Signed up to EON's 'Fix Online Exclusive v6' tariff through Uswitch a few weeks ago. Energy transfer date is today (23/7) and looks like the transfer has gone through ok and my EON online account is now showing my tariff details, meter reads etc. Hopefully i can request to get smart meters installed very soon (smets2) very soon. Thanks EON
  • E.ON Company Representative: Malc
    Switching to E.ON
    Well, I've just had the second email requesting, nay demanding, meter readings even though I gave the electricity one on 18th and was advised I cannot submit the gas one because my "current energy provider still has not sent the details": What absolute nonsense; Eon have access to the central database thingy just as does every other supplier.

    I tried again this morning: I still cannot submit the gas reading for the same reason nor can I send another electricity one because I have not switched yet. This despite the big ! implying I am somehow derelict in my duty.

    Add to that the godawful first online chat experience with the hysterical female who called me out of the blue in the middle of it, then talked over me non-stop = 1/10 for communication from me. Why am I still switching to Eon? Price and nothing else so far.
    Originally posted by Smodlet
    In the spirit of fairness, AndyCF was absolutely correct when he said it depends on who you get at Eon. I have just had a really good conversation with a lovely chap there who has allayed all my concerns and, on his own initiative, offered to call me on switch day to do something or other... Set up a payment plan? DD works for me, y'all. Whatevs.
    Originally posted by Smodlet

    Hello Smodlet and I'm sorry you weren't impressed with the first contact you received. Glad the second advisor was able to do better.

    A lot of the information we need doesn't come from the national databases. Metering and supply details are given to us by industry third parties (meter operators/readers, energy distributors etc) and we're also in touch with the previous supplier. This is done via a series of electronic messages.

    We usually ask for meter readings 7-10 days before the Supply Start Date (SSD) and thank you for trying to let us have these. We use a meter reading window and readings received during this time are valid. As the electricity readings have been accepted, these will be used to start the account. We won't need more electric readings at this time.

    With dual fuel accounts, the electric and gas data can come to us at different times. It sounds like we're still waiting for the gas meter details and this is stopping us accepting gas readings.

    Don't worry, these delays won't affect the SSD. This will remain as we've advised. It's just that it might take a little longer before the account itself is fully up and running. You can check online how the switch is going through the 'Track My Switch' tool when logged in to our website.

    Once we have the readings, we'll send them to the previous supplier so they can use them to close their account and issue a final bill.

    Sorry again the first contact wasn't up to scratch Smodlet and thank you for your patience.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Economy 18
    Eon have advised E18 is being withdrawn. I currently use this tariff for my Air Source Heat Pump and underfloor heating system. Anyone else in the same position?

    I have done a lot of research but can't decide which tariff or supplier to go for

    I currently use 14000 kWh at 9.04 pence per annum for my "stored heat" as Eon call it on my bill (It isn't stored heat)
    Originally posted by fredwnelson
    Sorry mu usage for Heating on E18 is 6700 kWh per annum not 14000 as originally stated Tariff is 9.04 ppkwh
    Originally posted by fredwnelson

    Hello fredwnelson and welcome to the Forums.

    You're right, we're currently writing to customers to let them know we're withdrawing the Economy 18 tariff. We've set up a ring-fenced (Simpler Metering) team to look after customers affected by this decision and to advise them what alternatives we're able to offer.

    If you contact us and ask to be put through to Simpler Metering, these advisors will be able to help.

    Thanks fredwnelson.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    Switching to E.ON
    Signed up to EON's 'Fix Online Exclusive v6' tariff through Uswitch a few weeks ago. Energy transfer date is today (23/7) and looks like the transfer has gone through ok and my EON online account is now showing my tariff details, meter reads etc. Hopefully i can request to get smart meters installed very soon (smets2) very soon. Thanks EON
    Originally posted by Highland76

    Hello Highland76 and glad all has gone through okay.

    You can request smart meters online through a registration form on our website including booking an appointment. Not all properties are eligible yet. If your home isn't, we'll be in touch to let you know what we're doing to sort this.

    Thanks for joining us Highland76.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

4,030Posts Today

8,625Users online

Martin's Twitter