Eon energy reviews: Give your feedback

Hengus wrote: »

Thanks Malc. Given my scenario, the fixed term contract will have ended; E.oN will not have been informed of a switch by the end of contract date so the customer will have been moved on to your SVR. Are you saying that this change of tariff will be reversed if a 'switch in progress' notification is received by the 20th day? I ask because E.oN seems to have a different view on the receipt of a switching notification than some other suppliers.

Morning Hengus and, yes, the cheaper prices will apply up to the supply end date.

Depending on the individual circumstances and when we receive notification from the new supplier, provided this is inside the window, a bit of manual adjustment might be needed to apply the lower prices. We've systems in place to flag up such cases.

Hope this explains.

Malc

fredandwilma wrote: »

Looks like Rewards will no longer be available with any tariff?

Disappointing, rather than interesting.

On their website, too.

The points i would accumulate for the remaining term of my tariff equates roughly to £25 when redeemed. I know it's "only" £25, but it was still a bonus.

Not alerting customers to cheaper tariffs, either.

If E.on is making all these cutbacks / changes, it makes you think?

Why?

Hello fredandwilma.

As above, from 31 March 17, Rewards will no longer be available on any of our tariffs. As you say, our website has also been updated with this information.

This decision has been taken as part of the product review I've mentioned previously. It'll help us reinvest in different products and services as we look to redesign our overall portfolio for 2017. This is ongoing and details will appear on our website first.

fredandwilma wrote: »

To clarify - Does this also apply to customers on Collective Fixed "Tariffs?" Does this have the same status as the Fixed tariffs on E.on's website?

That makes sense. I wondered how you would be able to exchange any number of points less than 500.

Yes, I can confirm, the same applies to customers opted in and earning Reward points whilst on one of our Collective tariffs.

I agree, lowering the level where customers can exchange points for shopping vouchers is better for those preferring this option as the scheme draws to an end.

Hope this explains fredandwilma. Let me know if you need any more information as happy to help.

Malc

fredandwilma wrote: »

Hi Malc,

Thanks for that. Presumably, all l i need to do is wait for my correspondence and E.on will work out my future points pro rata from the previous or previous years and inform me in due course?

It shouldn't be too difficult to work out as my usage has been remarkably consistent, each year. You couldn't plan it if you tried.

I'm very happy with that news and i had some more excellent news from E.on today, so overall, you still have one extremely satisfied customer, (well, somebody has to be?)


f&w

Afternoon fredandwilma and glad we've given you some good news. You're right, we'll write to you with details about the scheme closure. Letters started to go out to customers on fixed tariffs last Monday (9 January 17).

As you're on a eligible fixed deal, we'll give you all the points you would've earned right up until the end of the contract in one lump sum. This will be done by the end of April 17. Once done, you'll be able to see them on your online account.

You'll be able to exchange the points from 1 May 17 although you'll have up to 2 years to do this if needed as per the terms and conditions of your tariff contract.

The Rewards scheme lets you earn up to 1500 points per year or just over 4 a day. This is the same regardless of usage or bills. The number of points will depend on how long you've to run on the tariff. Points already accumulated aren't affected.

As above, pleased we've been giving you some good news fredandwilma and hope this adds to it. Have a good weekend.

Malc