Can you turn voicemail off on Three

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  • J_B
    J_B Posts: 6,443 Forumite
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    rhysadams wrote: »
    Step 2, I have just spoken to three customer services. Apparently, and this is what they are telling me, if I turn off my voicemail my caller ID will no longer work? Doesn't sound right to me!
    Boll0k5!
    I phoned about 18 months ago and my caller ID hasn't been affected!
    Tony5101 wrote: »
    Total rubbish.
    I've been with 3 on and off for years now. All you need to do is call them, tell them to disable the voicemail and it really is as simple as that.
    No issues with caller id etc etc and no annoying voicemail.
    Yup - that's what I think too

    :)
  • peter_percent
    peter_percent Posts: 37 Forumite
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    I spent half an hour being ask ed all sorts
    It is a glovebox spare phone
    When did you last top it up? Can't remember
    How much was the top up? Can't remember
    What was the last number you called? Can't remember they should know
    Can you take the phone out of its case remove the back cover take the battery out read the last four digits on the sim with a magnifying glass?
    Huh? Forget it
  • PHK
    PHK Posts: 1,282 Forumite
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    peter_percent wrote: »
    I spent half an hour being ask ed all sorts
    It is a glovebox spare phone
    When did you last top it up? Can't remember
    How much was the top up? Can't remember
    What was the last number you called? Can't remember they should know
    Can you take the phone out of its case remove the back cover take the battery out read the last four digits on the sim with a magnifying glass?
    Huh? Forget it
    Those are security questions, mainly for people who haven't registered. It tries to prevent anyone from phoning up and maliciously making changes to an account. It's something all PAYG providers do and I think it's reasonable as you only need physical access to the phone to see the call log, text message top up acknowledgement etc.
  • sdduk
    sdduk Posts: 1,419 Forumite
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    peter_percent wrote: »
    I spent half an hour being ask ed all sorts
    It is a glovebox spare phone
    When did you last top it up? Can't remember
    How much was the top up? Can't remember
    What was the last number you called? Can't remember they should know
    Can you take the phone out of its case remove the back cover take the battery out read the last four digits on the sim with a magnifying glass?
    Huh? Forget it
    You should of said how can i do that when i am talking to you on the phone.....:rotfl:
    Nobody is Perfect. I am Nobody, therefore I am Perfect.
    :)
  • peter_percent
    peter_percent Posts: 37 Forumite
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    Call me fussy but I would like the same control of my voice mail as I have of my landline answering machine.The concept may sound a bit off the wall but I turn it on or off as I need it ,sometimes several times a day without gaining permission from anyone.
  • J_B
    J_B Posts: 6,443 Forumite
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    peter_percent wrote: »
    Call me fussy but I would like the same control of my voice mail as I have of my landline answering machine.The concept may sound a bit off the wall but I turn it on or off as I need it ,sometimes several times a day without gaining permission from anyone.

    Google GSM codes - there's one somewhere for voicemail on and off
  • simax
    simax Posts: 1,957 Forumite
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    Three’s voicemail platform is very similar to Orange’s voicemail platform. Conditional diverts to voicemail are always on regardless of GSM codes used. You can set a conditional divert to your landline for example, then do ##002# and it would then set conditional diverts to voicemail. The only way to stop it is to call and get a product added to the account that stops the conditional diverts. O2, Vodafone, T-Mobile and EE don’t have this issue.
    I spent 25 years in the mobile industry, from 1994 to 2019. Worked for indies as well as the big networks, in their stores also in contact centres. I also hold a degree in telecoms engineering so I like to think I know what I’m talking about 😂
  • peter_percent
    peter_percent Posts: 37 Forumite
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    Oh no there isn't.but there should be
  • System
    System Posts: 178,093 Community Admin
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    Look up their freephone (from saynoto0870.com) and call from another phone
  • peter_percent
    peter_percent Posts: 37 Forumite
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    Why would you ?
    "Look up their freephone (from saynoto0870.com) and call from another phone'
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