NatWest £125 switch incentive

I have just spoken to them to be told I will be paid but he cannot say when this will happen . He would not commit ( which I understand) to even saying 3days, a week , a month so as Herbalus has said !!!8220;sometime it is then!!!8221;.

older_wiser wrote: »

so the bank has made a complete mess of this switching deal the people who said we should wait until the end of friday were proven wrong if people had contacted them earlier the delays might well not have happend.

The lesson to take from this shambles is don't listen to the naysayers if you feel as though you should contact the bank do it some people are too trusting and accept everything a bank tells you as this shambolic switching deal has proven thats not the case.

Nonsense.

By waiting patiently until 23:59 on the 13th people stand to gain compensation for the inconvenience of having their payment made late. This appears to be a standard £25 plus a bit more if you ask. £25 equates to a 20% uplift from the standard bonus payment. So the people whose payment is late should be laughing.

The "naysayers" were pointing out that it was in people's interests not to poke the sleeping donkey and let nature take its course. :wall:

If you contacted the bank before the deadline and sucessfully got your £125 paid on time then you've just waved goodbye to an extra £25+. :doh:

Nick_C wrote: »

Absolute nonsense. People were calling NatWest before the deadline had been reached, wasting their time, clogging up the phone lines, and possibly slowing down the processing of the outstanding payments as well.

Yeah, you'd have thought they'd have a dedicated team for each task, eh. Apparently it was Carol's week off and they couldn't get anyone to cover on the switchboard. :rotfl:

mapk wrote: »

Yeah, you'd have thought they'd have a dedicated team for each task, eh. Apparently it was Carol's week off and they couldn't get anyone to cover on the switchboard.

It's not unknown for large organisations that do phone customer service in-house to have procedures in place to draft other staff in during periods of high call volumes... its not like taking a customer service call needs much more than having a phone and (optionally a computer). One organisation I worked for would even get the Directors answering calls if the need arose.

So it is plausible that the staff in the team dealing with the switching bonus may well find themselves taking calls from people asking whether it was Friday the 13th yet.