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  • FIRST POST
    • Duggo
    • By Duggo 27th Jun 19, 7:23 AM
    • 8Posts
    • 0Thanks
    Duggo
    OVO...final bill
    • #1
    • 27th Jun 19, 7:23 AM
    OVO...final bill 27th Jun 19 at 7:23 AM
    Hi,
    I left OVO on 26th April. I was told a max of 6weeks to get the final bill. This didnít happen so I contacted them and it was escalated to an operations team, and I was told 10 days max for refund and final bill.....this didnít happen, so I emailed them last Friday and was told it would be escalated to a team leader. And still nothing. I did say last Friday I wanted to raise an official complaint, and now Iím at a loss on how to proceed. They have £60 and thereís no outstanding balance.
Page 1
    • DawnCrush
    • By DawnCrush 27th Jun 19, 7:56 AM
    • 24 Posts
    • 10 Thanks
    DawnCrush
    • #2
    • 27th Jun 19, 7:56 AM
    • #2
    • 27th Jun 19, 7:56 AM
    Hi,
    I left OVO on 26th April. I was told a max of 6weeks to get the final bill. This didnít happen so I contacted them and it was escalated to an operations team, and I was told 10 days max for refund and final bill.....this didnít happen, so I emailed them last Friday and was told it would be escalated to a team leader. And still nothing. I did say last Friday I wanted to raise an official complaint, and now Iím at a loss on how to proceed. They have £60 and thereís no outstanding balance.
    Originally posted by Duggo
    Have you checked the Ovo website?

    Most suppliers publish their complaint procedure on their own website
    • Duggo
    • By Duggo 27th Jun 19, 8:31 AM
    • 8 Posts
    • 0 Thanks
    Duggo
    • #3
    • 27th Jun 19, 8:31 AM
    • #3
    • 27th Jun 19, 8:31 AM
    Well their website states I should hear within 5 working days...that hasn’t happened either!
    • Terry98
    • By Terry98 27th Jun 19, 10:22 AM
    • 1,092 Posts
    • 3,231 Thanks
    Terry98
    • #4
    • 27th Jun 19, 10:22 AM
    • #4
    • 27th Jun 19, 10:22 AM
    Want to make a complaint?

    https://www.ovoenergy.com/feedback
    • Duggo
    • By Duggo 27th Jun 19, 4:39 PM
    • 8 Posts
    • 0 Thanks
    Duggo
    • #5
    • 27th Jun 19, 4:39 PM
    • #5
    • 27th Jun 19, 4:39 PM
    Thanks. It’s now been escalated and spoken to three people from OVO today.
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