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  • FIRST POST
    • strowger
    • By strowger 3rd Feb 19, 1:37 PM
    • 12Posts
    • 5Thanks
    strowger
    How to sue Together Energy
    • #1
    • 3rd Feb 19, 1:37 PM
    How to sue Together Energy 3rd Feb 19 at 1:37 PM
    I switched away from Together Energy last year, unfortunately with a substantial credit balance.

    They won't return the balance, or issue a final bill. I've got an ombudsman decision against them, but they aren't actioning it.

    I need to sue them. I'm familiar with the moneyclaim/small claims process in England, but unfortunately it appears that as Together Energy are Scottish, I can't use it.

    Has anyone been down this road - issuing a claim from England (or Wales) where the defendant company is Scottish? Or has anyone had any luck extracting their credit balance from Together Energy by other means?

    Thanks.
Page 2
    • LynH
    • By LynH 31st May 19, 8:09 AM
    • 26 Posts
    • 7 Thanks
    LynH
    I was also moved across to TE from One Select at the end of 2018. I was surprised when OFGEM selected them as the transfer doubled their customer base overnight. It was doomed to fail from the beginning.
    They input incorrectly my start reading causing the Feb bill to be around £1000! The reading was corrected about 3 weeks ago but a new bill has still not been issued. I submitted a new reading 28/5 as requested and am hoping it will all smooth out shortly.
    I want to move supplier but am reluctant to until everything is working properly - hopefully not too long now
    • Alan_in_Hemel
    • By Alan_in_Hemel 1st Jun 19, 3:53 PM
    • 3 Posts
    • 0 Thanks
    Alan_in_Hemel
    Together Energy are in meltdown
    I agree with LynH that Together Energy were too small to cope with picking up the One Select business. I too have had no bill from them after five months despite providing my meter readings at every month end as requested. Emailing or phoning just produces apologies but no action. I am at my wits end as to how to deal with this. I have registered a complaint and presumably now have to wait for the 8 weeks to tick by before I can go to the Ombudsman. I also want to move supplier but do not want to start an episode of even more hassle.
    • nigelbb
    • By nigelbb 1st Jun 19, 4:49 PM
    • 2,454 Posts
    • 3,237 Thanks
    nigelbb
    I agree with LynH that Together Energy were too small to cope with picking up the One Select business. I too have had no bill from them after five months despite providing my meter readings at every month end as requested. Emailing or phoning just produces apologies but no action. I am at my wits end as to how to deal with this. I have registered a complaint and presumably now have to wait for the 8 weeks to tick by before I can go to the Ombudsman. I also want to move supplier but do not want to start an episode of even more hassle.
    Originally posted by Alan_in_Hemel
    There is no problems to move from Together Energy just make sure that you owe them money rather than the other way round. Stop your direct debit if necessary to make sure you are not in credit.
    • Mouse99
    • By Mouse99 2nd Jun 19, 1:42 PM
    • 23 Posts
    • 1 Thanks
    Mouse99
    I too switched away from Together Energy in Jan this year, with a credit balance of around £200.

    They have been faffing around and so finally put my case on resolver but still no settlement. How can they get away with this, beats me?
    • Ridmeofdebt
    • By Ridmeofdebt 3rd Jun 19, 6:49 AM
    • 18 Posts
    • 5 Thanks
    Ridmeofdebt
    I should have stayed with EOn
    Wow, I thought I on my own with issues with this company.
    I had a credit on my opening balance and they said they were going to give it back to me and they didn't. I am trying to get an up to day bill but they are always two months behind. I speak to the same manager each time I ring to complain and it is all "I am so sorry" responses from them but no action. I wish I never moved to One Select and had stayed with my overpriced EOn who always answered and dealt with any queries or problems swiftly. And to top it all any provider that I can now switch to are insisting on a smart meter is installed and I don't want a smart meter.
    • Quentin
    • By Quentin 3rd Jun 19, 9:24 AM
    • 39,844 Posts
    • 23,885 Thanks
    Quentin
    Make a formal complaint by email.

    Then if they ignore you then you can escalate to ofgem
    • Hoof Hearted
    • By Hoof Hearted 3rd Jun 19, 12:17 PM
    • 2,212 Posts
    • 2,217 Thanks
    Hoof Hearted
    In February, I posted:

    One Select customers should never have been transferred to Together Energy because they are useless. Whoever chose Together didn't do due diligence and complaints about them are legion. There is no way they could handle extra customers as they couldn't even handle billing for existing customers.

    The regulator has been very lax in checking companies carefully before giving them extra customers.
    Je suis sabot...
    • Dubster3
    • By Dubster3 5th Jun 19, 8:41 PM
    • 1 Posts
    • 0 Thanks
    Dubster3
    They owe me over £230 of credit.
    . They have been the worse energy company I’ve ever had dealings with. I was in credit many times with them which they didn’t like and I was treated like a criminal when I asked for it to be refunded because they said they needed to look into why I was in credit. I was told after ten plus emails that I could only have some if it back and two months had to be kept for future bills, so the credit built up again.
    I left them for another energy provider in December and I’m still waiting for a refund of credit which they say they’ll give me back but they haven’t. I’ve had to take this to the ombudsman who have taken up my compliant. They’ve said Together have till the 19th June to refund my money and that they should give me £50 compensation. I’ve been a home owner for almost 30 yrs and never had such a bad experience with an energy company ever. They don’t answer their phone and very rarely answer their emails and when they do they lie telling you they’ll give you a refund in the next billing run. All lies. After reading this thread I’ve lost all hope that Together will care what the ombudsman demands of them.
    • anjump
    • By anjump 5th Jun 19, 11:22 PM
    • 3 Posts
    • 0 Thanks
    anjump
    I'm also in the same boat! TE owe me over £500 since February. They even took an extra payment after I'd switched. I've been asking for a final bill, sent them a meter reading, phoned continuously asking for my money back and being lied to consistently. Took the case to the ombudsman who have recently found in my favour but judging from the previous posts.........

    Ofwat doesn't want to be contacted by customers!!!! Is that because they are doing such a good job??

    It's disgusting that a so called "approved" and "regulated" company can behave like this and get away with it. If you or I robbed a shop, got caught, fined and still didn't pay we'd be in prison, not raking in money. Which MP is on their payroll....

    The industry needs reforming or, dare I say, renationalising! The whole concept of "competition" is a big fat lie in a nation's essential industries. We are charged virtually the same extortionate costs by a load of disreputable companies,with the added costs of churn and advertising, for the same electrons!!! BTW how do you distinguish between a green electron and a fossil fuel generated electron????!!!! Sort of exposes the lie, doesn't it?
    • Hoof Hearted
    • By Hoof Hearted 6th Jun 19, 5:53 AM
    • 2,212 Posts
    • 2,217 Thanks
    Hoof Hearted
    I think you mean Ofgem....
    Je suis sabot...
    • masonic
    • By masonic 6th Jun 19, 5:56 AM
    • 11,901 Posts
    • 9,518 Thanks
    masonic
    Ofwat doesn't want to be contacted by customers!!!! Is that because they are doing such a good job??
    Originally posted by anjump
    I'm not sure the Water Services Regulation Authority would be much help in this instance.

    BTW how do you distinguish between a green electron and a fossil fuel generated electron????!!!! Sort of exposes the lie, doesn't it?
    You don't, you distinguish between the electrons put back into the grid to replace the ones taken out.
    • anjump
    • By anjump 6th Jun 19, 11:46 AM
    • 3 Posts
    • 0 Thanks
    anjump
    Hof Hearted
    Whoops, Mea culpa!

    Masonic

    Might as well talk to them then......

    I'll have to revise my physics then.......I thought electrons were blue
    Last edited by anjump; 06-06-2019 at 11:54 AM.
    • Coys
    • By Coys 6th Jun 19, 2:11 PM
    • 8 Posts
    • 2 Thanks
    Coys
    I have today been successful using the online Scottish ‘Simple procedure’ to issue court proceedings...
    Originally posted by Stevebranney

    Do you live in Scotland, or can someone in England or Wales use this process?


    Ombudsman found in my favour but complaint is stuck on "Waiting for company response. You do not need to do anything at the moment. You have accepted the decision on your case but the company has yet to provide any response. We will let you know as soon as the company accept or appeal the decision".


    I didn't know they could appeal; their bills say " ... you can contact the Ombudsman Service ...this is a free and independent service whose decisions we must abide by".


    If they can just ignore the Ombudsman, why wouldn't they?
    • Benight
    • By Benight 6th Jun 19, 2:46 PM
    • 314 Posts
    • 111 Thanks
    Benight
    Do you live in Scotland, or can someone in England or Wales use this process?


    Ombudsman found in my favour but complaint is stuck on "Waiting for company response. You do not need to do anything at the moment. You have accepted the decision on your case but the company has yet to provide any response. We will let you know as soon as the company accept or appeal the decision".


    I didn't know they could appeal; their bills say " ... you can contact the Ombudsman Service ...this is a free and independent service whose decisions we must abide by".


    If they can just ignore the Ombudsman, why wouldn't they?
    Originally posted by Coys
    The ombudsman is essentially an intermediary that aims to find a resolution that is acceptable to both parties.

    If the supplier is unwilling to agree to any suitable resolution, then the ombudsman can unilaterally offer one up. If you agree to it, then the supplier must abide by it.

    You always have the option (before any resolution is agreed or imposed) to take legal action. You should inform the ombudsman (if they are involved in the complaint resolution) as soon as you decide to take legal action, and they will stop.

    Remember, the courts take a dim view of those who rush to court with any claim; the court expects you have exhausted all reasonable routes to resolve the matter out of court before turning to them.

    It'll be similar if you go to court. The judge will seek to find a resolution to your complaint (although purely on legal grounds, whereas the ombudsman looks wider than that) that both parties can agree to. Failure will lead the judge to direct the resolution.
    Last edited by Benight; 06-06-2019 at 2:52 PM.
    • masonic
    • By masonic 6th Jun 19, 5:10 PM
    • 11,901 Posts
    • 9,518 Thanks
    masonic
    I'll have to revise my physics then.......I thought electrons were blue
    Originally posted by anjump
    Well, if revising your physics it's probably best to take into account our electricity is alternating current, so it's mostly the same electrons travelling in and out of your home each cycle
    • Hoof Hearted
    • By Hoof Hearted 6th Jun 19, 7:23 PM
    • 2,212 Posts
    • 2,217 Thanks
    Hoof Hearted
    It's worth a browse through the TrustPilot reviews to see you are not alone. 52% of reviews rate them as "bad" or "poor" and there are clearly a number of dubious "good" reviews.
    Je suis sabot...
    • anjump
    • By anjump 7th Jun 19, 5:08 PM
    • 3 Posts
    • 0 Thanks
    anjump
    The whole system stinks.
    These sort of situations have been going on for years and still no reforms. Ombudsman not exercising what little power they have ,(if I was cynical I would say they are incentivised t o allow as many cases as possible as they get paid per case.), regulators you can't talk to, a government more bent on ideology than providing a good service......."Competition" which just pushes up costs by promoting churn and profiteering for essential needs and services.

    Why aren't the directors of these companies in jail? If you or I stole someone else's money, repeatedly got caught, fined and still didn't pay up we wouldn't be laughing all the way to the bank.
    • macman
    • By macman 8th Jun 19, 8:43 AM
    • 43,327 Posts
    • 18,505 Thanks
    macman
    If they ignore the ruling in your favour by the regulator, then I wouldn't hold out any hopes of them paying up just because you get a CCJ against them. You'll most likely need to call in the bailiffs to enforce the judgement, which will involve further upfront expenses that you might not recover.
    No free lunch, and no free laptop
    • A1NOS
    • By A1NOS 9th Jun 19, 5:46 AM
    • 1 Posts
    • 0 Thanks
    A1NOS
    I really hope this post helps everyone on this forum with a complaint against Together Energy. I worked out they owed me around £450. When I moved house I gave my meter readings and told I had to wait 6 weeks. 6 weeks later I was told it would be a further 3-5 working days. At this point I started smelling a rat. I registered a complaint and got further delaying tactic answers. I was becoming incensed.

    In the end I contacted Amelia Murray at MoneyMail at the Daily Mail and gave her my story. Without 48 hrs I had Together energy contacting me to resolve this matter.

    Be warned they called me and said I owed them £94 bu they were going to write it off.

    How lovely, but no, best you to back and redo your numbers. 3 weeks before I moved out you owed me £450 and you’d overestimated my gas.

    About 30 mins later I got an emails showing 6 credits I would be receiving totalling around £440. This was returned to me in around 2 days.

    I couldn’t actually believe it.
    If you have an account with TE, make sure you pay very little DD and keep it in debt. If you move and leave and want your money back, I’d suggest Amelia at the Daily Mail

    Hope this helps you honest to good people out there.

    A1NOS
    • The Worlds Gone Mad
    • By The Worlds Gone Mad 23rd Jun 19, 4:43 PM
    • 1 Posts
    • 0 Thanks
    The Worlds Gone Mad
    Like others myself and my credit balance had the misfortune to be moved by the kind people at Ofgem to TE from One Select. 3 months on from providing final readings after leaving the rented house I was in I am still awaiting a final bill and surprise surprise a couple hundred quid back.
    The staff there really are very pleasant and in one case even agreed with me when I said their reputation stank!!
    I have also just discovered that if I ever get any money back I now have to pay a total of £60 (£30 each for gas and electric) for the privilege of leaving whereby it was ZERO with One Select.
    If everyone else at One Select was on a zero penalty for leaving and the figure of 36,000 customers transferred across is correct then Ofgem gave TE a guaranteed £2 Million golden hello, nice work if you can get it!
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