NatWest £125 switch incentive

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  • wizzywig27
    wizzywig27 Posts: 1,536 Forumite
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    Mchambers wrote: »
    Complain to Natwest and ask for compensation.


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  • mrandrewsmith
    mrandrewsmith Posts: 14 Forumite
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    Just had NatWest complaints team on the phone, confirmed my £125 will definately be coming to me before 27th April and an additional £50 compensation due to the inconvenience caused! Call that a result! :-)
  • gingercordial
    gingercordial Posts: 1,681 Forumite
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    I just had a call from the complaints team too. They have also told me the date of 27 April for payment of the switching bonus.

    I had asked for compensation in my complaint and the lady I dealt with started out by offering me a "gift", asking if I drank wine or would like some high street/Amazon vouchers - she offered £20. I asked for cash instead (I wouldn't have minded vouchers as such as I would use them but I am going away on holiday in a few days so won't be in to receive them) which she said was OK and I also said that I'd seen other customers on internet forums getting more than that. She said all customers' circumstances are different so they didn't offer a flat amount, but did up it to £30 so I am expecting that to arrive in my account soon. Result, assuming that and the bonus do turn up :-)
  • gocat
    gocat Posts: 5,905 Forumite
    First Post First Anniversary Mortgage-free Glee!
    Anyone got a call back from NatWest after filling in their online form. Or even got an email acknowledging that NW have received the form?
    tia :)
  • gingercordial
    gingercordial Posts: 1,681 Forumite
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    gocat wrote: »
    Anyone got a call back from NatWest after filling in their online form. Or even got an email acknowledging that NW have received the form?
    tia :)

    Yes - see above. Logged complaint online at about 1.30pm yesterday, took a screenshot of it too. The e-mail logging it turned up at 6.30pm last night and they called me at 11.00am today. I think they have a bit of a backlog...
  • vienly
    vienly Posts: 237 Forumite
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    gocat wrote: »
    Anyone got a call back from NatWest after filling in their online form. Or even got an email acknowledging that NW have received the form?
    tia :)

    Yes done the form yesterday morning, received an automated email response, and just got a call from a kind lady now in regards to it being a 'techinical fault' and that it will be paid by the 27th April.

    Although no mention of a compensation, which I asked for on the form..... nevermind.

    Didn't want to sound too cheeky on the phone as my account balance is 0p lol
  • gocat
    gocat Posts: 5,905 Forumite
    First Post First Anniversary Mortgage-free Glee!
    gingercordial wrote: »
    Yes - see above. Logged complaint online at about 1.30pm yesterday, took a screenshot of it too. The e-mail logging it turned up at 6.30pm last night and they called me at 11.00am today. I think they have a bit of a backlog...
    Thanks. Did my online form yesterday evening about 8pm so need to be patient :D
  • steveing64
    steveing64 Posts: 109 Forumite
    Logged my online complaint yesterday about 4pm Ive just had a call from Nat West to say i was entiled to the offer will have by 27th April and have put £30 into my account as compensation so well happy with that fingers crossed no more problems
    3.6Kwh PV System, Lg Panels , Growatt Inverter South Facing, 23 deg Roof Facing, Stoke on Trent
  • gocat
    gocat Posts: 5,905 Forumite
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    Must depend on who calls you. Just had the call. Said money will be in by 27th April but she can push to have it paid earlier to me if I want and if Im happy with that. I said I am happy to wait till 27th April and mentioned about compensation and she said as its a switch bonus they do not have to pay compensation but she said she can put it through as a complaint if I want. So I said yes and she will get back to me later this afternoon.
  • gocat
    gocat Posts: 5,905 Forumite
    First Post First Anniversary Mortgage-free Glee!
    Well shes phoned back early and offered me £10. I said escalate it to complaints.
    blimmin cheek.
    I got someone called Helen. Who have the others spoken too?
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