Virgin media doubling speeds new router needed?

yesterday phoned virginmedia as their website says that my free upgrade was in march/april, and was told that I had had the upgrade, I phoned up to get a better deal, lol, as my year was up. and what a crock i got.

did a speedtest this morning and i'm getting 10mb,
just waiting to see what my slow speed is which is normally around 2mb,
after speaking yesterday to the cancellation department all i got offered was a reduction in cost from £31 to £24.60, I asked about adding tv basic and I would have had to kept paying £31 but as all my tv's have freeview built in I said no thanks. This is when he told me my broadband speed was doubled, i replied well sunday i did a speedcheck and it was 10mb his reply "it must have been done on monday". well i can tell them now its NOT. i didnt go online on monday or tuesday.
but he is "sending me out a new combi router modem", which i have to install myself. which i thought THEY had to do.
just been here http://store.virginmedia.com/bundles/our-collections.html and checked out some of the prices, my service is P***poor in comparison.

actually i was refering to their cable and the connection to the new hub, not from the hub to the computer, after all if there is a problem with the cable/connector ie interference on the line requiring something to reduce it which is the reason i cant actually get the 20mb then a engineer would have to fix it.
at the moment they are the saying the modem is capable of 20mb, however did another test and still under 10mb connection, could it be my router? its also a vm router, given to me by my brother as his tv sender unit was interfering with the wireless, DIR-615 model.

Thanks for the other tester fenlander but thats also showing as under 10mb.
I dont really want to disconnect the router as it stops the attacks which my antivirus/firewall show

disconnected my old router DIR-615 which was supplied to my brother by VM but interfered with his tv sender unit so he gave it to me, to see if that would increase my internet speed as they VM have told me i'm getting 20mb, well NO, rechecked and still 10mb well 9.86mb this morning which is now getting under 2mb, so much for DOUBLING my speed. Guess it time to phone them aholes up and ask why, and as i was told i would get a new router/modem which I would have assume would have arrived today. guess I could still leave even though I over the phone agree with the new lower payment contract, as they have broken the contract with me, they say there end shows i'm getting 20mb, well speedtest.net says 9.86, the modem they supplied years ago is connected directly to the pc, not through the router, i've already had the modem off for 4hrs this morning, i work up at 7am due to my computer rebooting itself which its never done before, which i also googled this morning and seems a lot of people are getting the same problem. either hardware or driver fault. but anyway after 4hrs of being turned off and disconnected still only getting 10mb max getting annoyed.
so break down, no 20mb instead max 10mb, currently being throttled down to 2mb, 1/10th the speed, no new modem/router, would any of you say that breaks the new contract, and would you be happy paying £24.60 a month for that + anytime phone calls to 01 02 03 numbers, oh and no basic tv included or vivo.

talk of the devil, just had a note put through the door, seems YODEL couldnt deliver my parcel, well as i'm only expecting a modem/router from VM, i guess it was that, shame i have to phone the back as the idiot in the VAN hasnt updated the status. So i cant go and pick it up.

another minor update, just found out via community.virginmedia.com/ what the error code 0070 actually means.
its stuck behind THEIR firewall or as someone else put it

i think i recall 0070 is a code saying that it is stuck in the walled garden (firewall) and needs releasing into the wild

you need to call tech support on 150 (free from a vm landline) option 2,3,2 and ask if it is stuck in the walled garden

and that it takes upto 10days for them to do it.
totalling disgusting that it takes virgin media this amount of time to do anything about it.
thank god i'm leaving them 13 June.