interview coming up need help with questions

luverlyjuberly · 21 July 2018 at 12:58PM

have an interview soon this information was included on the appointment page.
"Your interview will focus on ****!!!8217;s Valued Behaviours (Accountable, Commercial, Caring and Energised) and we will be asking a series of questions which are based around these. In order to ensure we can score your interview effectively you will be asked to provide specific examples which demonstrate the skills and behaviours we are looking for.

When I originally applied i had to send a covering letter, the company gave a template for you to follow - I ignored most of it as i did not know what they were on about! but did write what I thought they meant so must have written it right.
This is it:

"At **, we live by four key values every day to provide a great service to our clients and customers. To be a success with us you!!!8217;ll need to be;
Accountable (Don!!!8217;t pass the buck !!!8211; own it!),
Commercial (Spending wisely and working creatively),
Caring (Looking after one another)
Energised (Having a positive, can-do approach)"

Has anyone come across this?

I'm not really sure what they mean by accountable and Commercial?
Any help would be appreciated.

sangie595 · 21 July 2018 at 1:10PM

luverlyjuberly wrote: »

have an interview soon this information was included on the appointment page.
"Your interview will focus on H****’s Valued Behaviours (Accountable, Commercial, Caring and Energised) and we will be asking a series of questions which are based around these. In order to ensure we can score your interview effectively you will be asked to provide specific examples which demonstrate the skills and behaviours we are looking for.

When I originally applied i had to send a covering letter, the company gave a template for you to follow - I ignored most of it as i did not know what they were on about!
This is it:

"At **, we live by four key values every day to provide a great service to our clients and customers. To be a success with us you’ll need to be;
Accountable (Don’t pass the buck – own it!),
Commercial (Spending wisely and working creatively),
Caring (Looking after one another)
Energised (Having a positive, can-do approach)"

Has anyone come across this?

I'm not really sure what they mean by accountable and Commercial?
Any help would be appreciated.

They defined what they mean by accountable - don't pass the buck and own it. They defined what they mean by commercial - spending wisely and working creatively. Given they've told you what they mean, what was it you wanted us to explain to you?

What that means in the context, absolutely nobody can tell you. It would mean a very different thing in a nursery than it would in a factory.

dawyldthing · 21 July 2018 at 1:37PM

It means if there's a problem you solve it - find someone to help or something, don't ignore it. Use your initiative

gettingtheresometime · 21 July 2018 at 2:40PM

dawyldthing wrote: »

It means if there's a problem you solve it - find someone to help or something, don't ignore it. Use your initiative

Exactly this.

Eg a customer contacts you but it isn't your area or expertise / repsonsibilty. How did you ensure that that customers needs / expectations of the company were met

tacpot12 · 21 July 2018 at 3:53PM

You need to find specific examples of times when you have exhibited the behaviours they are looking for and learn how to explain the context in two or three sentences, explain what you did and why you did it in two sentences. Ideally these examples will be in your current job, but if you need to use examples from a previous job that is ok.

You need to be able to use these stories to showcase your unique talents.

TELLIT01 · 21 July 2018 at 3:58PM

What level is the job? I can't imagine that a shop floor worker for example would be in a position to 'Spend Wisely', or foolishly for that matter. 'Working creatively' could be something as simple as refilling shelves without being asked, or pointing out something which seems to be wrong or out of place.

anniecave · 21 July 2018 at 4:04PM

If you have examples that could be relevant or similar to the job that you are applying for, that might also help.

[Deleted User] · 21 July 2018 at 5:37PM

luverlyjuberly wrote: »

When I originally applied i had to send a covering letter, the company gave a template for you to follow - I ignored most of it as i did not know what they were on about!

So you passed stage 1 to get an interview, have faith.

I don't understand that many Job holders would have no clue what accountable and commercial meant.

The sentences you have reads to me as likely
Describe a time when you made a mistake and owned up to it (accountable)
Better ways of working: instead of wasting time and money writing out that telephone message on paper and then hand delivering it, how's about you put it in an email, no one need lose any time walking anywhere in such a big office. (Their idea of commercial) even at 16 I remember a Commercial Manager and their job was to know the business and bring in new sales and upsell whilst overseeing the office.

I worked at a place that had Customer, Team, Results, Respect. After interview these were also the basis for appraisals etc so it doesn't end at recruitment and you can only be you.

[Deleted User] · 21 July 2018 at 6:08PM

Is this Home Group by any chance?

jobbingmusician · 21 July 2018 at 7:20PM

I think 'Commercial' means always having the company's best interests and bottom line (finance) at heart: thinking about whether things are value for money (which doesn't always mean cheapest). The values in themselves are commercial, as they are a selling point for the company! For example, you could suggest that softer loo roll might be easier for staff to use with residents, so although it's more expensive you calculate that it would save 2 hours' a week staff time and enhance residents' experience :eek:. That would be creative and commercial...........

luverlyjuberly · 22 July 2018 at 11:30AM

Thanks for your help thoughts and advice everyone. It's got me thinking.

interview coming up need help with questions

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