item drastically reduced in price shortly after purchase

johnson293 · 13 July 2018 at 11:33AM

We've just had a similar thing happen to us, with Goldsmiths.

We bought 2 wedding rings, one for me and one for her - mine had to be made/sized, but her size was in stock. We paid for both rings, and took hers home.

This week, we got the call that my ring was ready and to go and try it & collect it. On visiting the store, they now have an up to 50% sale on... sods law, the ring we bought for her is 50% off, down from £600 to £300.

After getting my ring, we (cheekily) asked the assistant if there was any refund of the difference available, otherwise we'd consider returning it and ordering it again online (they had sold out of it instore).

She was fine about it and said just to return the ring with receipt to store, and they would simply process a return/refund, and we'd simply buy the same ring back at the lower price.

We were surprised they were so open to doing that, and after checking the receipt, it stated refunds within 14 days only (exchanges within 30 days), and we were slightly over the 14 days, but they sorted a refund of the difference (£300) without issue.

So, big thumbs up for Goldsmiths ,and we now have £300 more to spend towards wedding stuff. :beer:

reason2 · 13 July 2018 at 3:54PM

I look forward to the OP buying something and seeing it 48 hours later for 40% more and offering the company the difference between what they paid and what the new price is..

shaun_from_Africa · 13 July 2018 at 5:05PM

reason2 wrote: »

I look forward to the OP buying something and seeing it 48 hours later for 40% more and offering the company the difference between what they paid and what the new price is..

You do know what the name of this website is don't you?
They had every right to enquire about getting a refund of the difference (just as the retailer had the right to refuse the request) and for £300, I don't blame them in the least.

DCFC79 · 13 July 2018 at 9:48PM

johnson293 wrote: »

We've just had a similar thing happen to us, with Goldsmiths.

We bought 2 wedding rings, one for me and one for her - mine had to be made/sized, but her size was in stock. We paid for both rings, and took hers home.

This week, we got the call that my ring was ready and to go and try it & collect it. On visiting the store, they now have an up to 50% sale on... sods law, the ring we bought for her is 50% off, down from £600 to £300.

After getting my ring, we (cheekily) asked the assistant if there was any refund of the difference available, otherwise we'd consider returning it and ordering it again online (they had sold out of it instore).

She was fine about it and said just to return the ring with receipt to store, and they would simply process a return/refund, and we'd simply buy the same ring back at the lower price.

We were surprised they were so open to doing that, and after checking the receipt, it stated refunds within 14 days only (exchanges within 30 days), and we were slightly over the 14 days, but they sorted a refund of the difference (£300) without issue.

So, big thumbs up for Goldsmiths ,and we now have £300 more to spend towards wedding stuff. :beer:

Why drag up an old thread ?

springchicken · 26 November 2018 at 1:41PM

In a similar situation ordered 3 Ancestry DNA tests for Christmas presents 10 days ago, £79 each. On offer atm for £49. Rang up customer service and was refunded the difference with no problem whatsoever. Just thought this would be helpful for people procrastinating in similar situations. Always worth a try. :beer:

DoaM · 26 November 2018 at 1:42PM

springchicken wrote: »

Pound sign not working btw.

Left-ALT 0 1 6 3 (on the number pad) gives you £

(I know this because my laptop has a US keyboard so I need to do that to get a £ sign).

Samantha57 · 27 November 2018 at 5:00PM

SouthUKMan wrote: »

Am I missing something? A consumer buys an item because they like it and believe it to be a fair price. They're happy with their purchasing decision.

Then the retailer decides to reduce the price and all of a sudden the consumer is unhappy and talking about their rights and writing to the retailer to complain.

We all like a bargain - but we also have to be reasonable.

Are you having difficulty reading or are you just arrogant and rude? I reckon the later may be more accurate. The original poster DID NOT once say anything about their rights. They chanced their luck and it paid of. The site is money saving expert, they saved money. Honestly people like you are infuriating.

DoaM · 27 November 2018 at 5:09PM

Interesting first post - can we expect more of the same or will you actually contribute?

lincroft1710 · 27 November 2018 at 5:16PM

Samantha57 wrote: »

Are you having difficulty reading or are you just arrogant and rude? I reckon the later may be more accurate. The original poster DID NOT once say anything about their rights. They chanced their luck and it paid of. The site is money saving expert, they saved money. Honestly people like you are infuriating.

The post to which you have replied is 13 months old and the poster has not posted in the last 6 months, so may no longer be an active member and thus may not see your post.

marcarm · 27 November 2018 at 5:47PM

Samantha57 wrote: »

Are you having difficulty reading or are you just arrogant and rude? I reckon the later may be more accurate. The original poster DID NOT once say anything about their rights. They chanced their luck and it paid of. The site is money saving expert, they saved money. Honestly people like you are infuriating.

How ironic

item drastically reduced in price shortly after purchase

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