Great 'kitchen/furniture insurance misselling?' Hunt

I bought 2 leather 3 seater sofas from SCS and was persuaded to buy the insurance from them which was for damage/accidental damage the whole nine yards so i was told. It cost £40 per seat so was £240 in total.

Things were fine for near a year then the corner at the back of one sofa burst and a hole appeared. I called SCS who told me to call the insurance company i did only to be told it wasnt accidental damage as i didnt know how it happened. I was frankly gobsmacked and got annoyed so told them that was fine but i still wanted someone to come out because a sticker had been accidently stuck onto a seat on the sofa and when I peeled it off it took some of the leather with it. She told me that wasnt accidental either because I had lifted the sticker off and wouldnt accept the sticker got there accidently. Basically the wiggled and wriggled out of everything I said in order to not come out so I paid £240 for nothing at all.

So annoying. Wouldnt want to be CO of SCS after reading mine and others comments on here keep em coming folks xxx:beer:

just having my own say here for what its worth, in dec 09 we bought 2x3 seaters from SCS same as many we were sold a cover for £240, the salesman from teams valley gateshead tyne and wear (been told he no longer works there) told us for our best interest is was strongly advised that we take the cover as we have kids and a dog and if any damage would occur then the repair bill would be twice as much as the cover price, he told us that even if the cushions lost their resilience or clicks occured we would be covered, he actually did a good job of putting the craps into us, so we bought the cover, a few weeks ago i went to sit back on my sofa and was hit in the back by something hard , it was actually the frame work, for months i have been telling the wife that the sofa's were becoming very uncomfortable and quite hard, i have arthritis and i bought these sofa's for a little comfort, man how wrong was i and how much of a liar was that salesman, we phoned GUARDSMAN (policy) otherwise known as VALSPAR & SAFE AND CLEAN, an engineer came out and checked the sofa's and told us his report would go in ASP we gave the the 10 days they asked for to make a decision, nothing, so we gave another 10 days and phoned them back up, they told us that someone would phone us back, guess what NOTHING, so we called again and this time they said it would be investigated, the following day we got a letter from GUARDSMAN saying they declined our claim, due to statements from the engineer and ourselves, by the way be careful as to what you say when phoning even if you sneeze they will write that down lol, anyhow went to SCS told them they falseley sold us a policy and all we got was this, leave it with us and we will get another GUARDSMAN out in 2 weeks time when he comes back from holiday, i again phoned this GUARDSMAN today 12/08/2011 and they sai we could appeal their decision but i could not put down the samer things ever again in future claims, so lets say if the arm snaps and they repair it and it happens again does that mean i can't claim, if you lot are feeling dizzy try being in our shoes lo0l, its like something out of a laurel & hardy movie, but with all joking to one side we were screwed by this SCS salesman and now are being screwed by this GUARDSMAN firm, we paid good money for a cover that is worth the price of a bog roll, there you go, if anyone has some legal knowledge then please advise me