Bulb Energy Reviews: Give your feedback on the energy supplier

While the big 6 have been raising prices, you're about to see that prices are going to fall away this year and get cheaper and cheaper.

The best from the east last year sent everything shooting upwards, this year has been the total opposite, just look outside.

Bulb actually mentioned lowering prices of the continued at current levels in their latest wholesale update

Sorry, trying to work my way through all the message posts.
Which is it for the cash back?

Also
Smart meters, are they issuing them now or still dealing with a backlog?
... or still none?

Thanks.

In the last two weeks I've received three messages from Bulb. One, to tell me their wholesale price is reducing and my annual cost is £25 less (nice but not significant). Two, that their computers were having an end-of-month problem and billing will be based on an estimate however if I provide a meter reading by close of that day, they will use actual (okay, I can sort that!). Three, upon logging on to my account to provide such readings a message says that their computer is broken. (so, estimate it is eh?)

On balance, I like 100% renewable energy, I think the costs are competitive for now, I like not being tied into a yearly contract or penalties for leaving, the online account normally works okay but I hate having to skip thru many newby sign-up screens to log in on their mobile app and lastly, they've not informed MSE Energy Club that I switched through them and are still owed £25.

billp42

I have only just received my first Bulb bill and noticed this too. Even to the extent that my payment date was 28th Feb and that is when my bank account shows the DD but Bulb made up my account as 1st Mar and show my payment as 1st Mar.

I wholly agree with you but I wonder if since they want us to effectively be one month ahead then by doing this we will effectively judge our balance as an end of month balance not including the advance payment against the next month. It does seem messy and as you say incorrect and I think they should find a better way of conveying what they want.

Of course account balance is a difficult thing given usage is not flat over the year and we want to be in credit part of the year and debit part of the year. I was with Scottish Power for many years; terrible customer service but just using the website was fine and prices cheap; their DD manager was great if you submitted monthly readings they got good history and would draw an annual graph and allow you to move a line up and down setting your DD at an average.

I want to get back to taking and submitting readings on the first of the month so have moved my payment date from the 28th to the 3rd. I have a feeling what is going to happen is I will make a payment on the 28th March and then 3rd April; if so will I be asked for readings for each payment I wonder. I will update on this later

Thanks for the headsup about getting the MSE £25, or not getting. I signed up via the MSE link and thought the process of receiving £25 cashback and extra £25 bill credit was poorly acknowledged and hard to get clear answers when I queried it. I wished I'd found the referral thread and done it that way.

Phil

Personally I don't find the problem about actual payment being credited to the account after the actual energy usage cost. I'm happy as long as I can see payment pending on the statement.