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    • janiebrew
    • By janiebrew 6th Nov 19, 12:55 PM
    • 1Posts
    • 0Thanks
    Refund for faulty Hypnos mattresses
    • #1
    • 6th Nov 19, 12:55 PM
    Refund for faulty Hypnos mattresses 6th Nov 19 at 12:55 PM
    Hypnos Mattress - Refund?

    We bought a Hypnos Mattress from 'The Portrack Bed Centre' in Stockton Cleveland August 2018 for 1,200 we made a 250 deposit and the remainder was interest free monthly payments with Barclays Finance over 24 months

    Within 6 months of use - we reported that the mattress had a fault - extreme dipping on each side and a significant 'hump' in the middle!

    It was subsequently replaced on a 'like for like' basis by Newbridge Street Bedding Centre Newcastle, as then found out this is the company who had had taken over 'The Portrack Bed Centre' since they went into liquidation shortly after we bought the first mattress. A replacement Hypnos mattress was ordered and delivered to us Friday 13th September 2019

    Within 5 weeks of receiving the replacement mattress the exact same fault occurred and was again reported this time, as now Newbridge Street Bedding Centre has also gone into liquidation, directly to Hypnos

    We have had confirmation from Hypnos that the technicians report does support the fact the 2nd mattress is also faulty and that we can have another replacement.

    We do not want another mattress from this company. We only agreed to the 1st replacement as we are aware we must give the company an opportunity to either repair or replace. They did and the same fault occurred.

    We now want a full refund of all monies paid to date.

    Hypnos have said they will not refund as we did not buy the mattress directly from them.

    There is no company to take this back to as they have both gone into liquidation

    Please can you advise how we can take this forward? Can we ask for a refund from Barclays finance? We are continuing to make monthly payments as we do not want to fall foul of 'missing payments' even though the product is not fit for purpose.
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    • JJ Egan
    • By JJ Egan 6th Nov 19, 2:28 PM
    • 13,557 Posts
    • 6,222 Thanks
    JJ Egan
    • #2
    • 6th Nov 19, 2:28 PM
    • #2
    • 6th Nov 19, 2:28 PM
    <Hypnos have said they will not refund as we did not buy the mattress directly from them.>

    That is 100% correct they are not the vendor .

    You should contact the finance company for advice .
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