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    • Carlsdad
    • By Carlsdad 6th Nov 19, 2:37 AM
    • 3Posts
    • 1Thanks
    Carlsdad
    Urgently need advice on Royal Mail problem.
    • #1
    • 6th Nov 19, 2:37 AM
    Urgently need advice on Royal Mail problem. 6th Nov 19 at 2:37 AM
    This is driving me round the bend, and I would be grateful if someone could advise me. On 25th October, I sent a recorded delivery letter cancelling my TV subscription to Virgin. To this day, the letter is showing on the Royal Mail tracking site as unsigned for, not yet delivered. I could get no help from my local post office, and when I went to complete the official complaint form online, I found that I couldn't, as it required the delivery date. My concern is, should the letter be undelivered, I shall be forced to pay a further month's installment to Virgin. Why do these companies make it so difficult to speak to some-one when there are problems? I am 85 and my wife is suffering with terminal cancer, making this very stressful. Any advice appreciated.
Page 1
    • boo_star
    • By boo_star 6th Nov 19, 3:54 AM
    • 2,905 Posts
    • 2,230 Thanks
    boo_star
    • #2
    • 6th Nov 19, 3:54 AM
    • #2
    • 6th Nov 19, 3:54 AM
    I'm not sure why you'd cancel by sending a letter instead of just phoning them up to do it? https://www.virginmedia.com/help/virgin-media-how-to-cancel gives you contact numbers to cancel your services.

    https://personal.help.royalmail.com/app/webforms/claim doesn't ask me for a delviery date (which would make no sense) instead it asks for the date of posting. I'm not sure which form you're using, although it's worth noting that you wouldn't be able to file a lost letter claim until this Friday I believe.
    • Moneyineptitude
    • By Moneyineptitude 6th Nov 19, 6:47 AM
    • 25,057 Posts
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    Moneyineptitude
    • #3
    • 6th Nov 19, 6:47 AM
    • #3
    • 6th Nov 19, 6:47 AM
    On 25th October, I sent a recorded delivery letter cancelling my TV subscription to Virgin.
    Originally posted by Carlsdad
    This is probably the least efficient method of attempting to cancel regular goods or services from any telco operator. Any such letter will be currently languishing somewhere and, even if it was shown as delivered, that still wouldn't guarantee a timely disconnection because your letter probably won't contain enough information to pass their security.

    Why do these companies make it so difficult to speak to some-one when there are problems? I am 85 and my wife is suffering with terminal cancer, making this very stressful. Any advice appreciated.
    Originally posted by Carlsdad
    While I feel your pain, I'm afraid you'll just have to put aside some time to hang on the 'phone and wait patiently to be connected to someone at Virgin's call centre. Use the numbers provided in the link at post # 2 of this thread.

    Remember also that you'll need the account password.

    Is it actually you or your wife who is the account holder?
    • unforeseen
    • By unforeseen 6th Nov 19, 7:05 AM
    • 4,320 Posts
    • 5,771 Thanks
    unforeseen
    • #4
    • 6th Nov 19, 7:05 AM
    • #4
    • 6th Nov 19, 7:05 AM
    I would think that considering the amount of mail a large company receives then recorded delivery are not actually signed for on arrival.
    • davidmcn
    • By davidmcn 6th Nov 19, 8:23 AM
    • 13,859 Posts
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    davidmcn
    • #5
    • 6th Nov 19, 8:23 AM
    • #5
    • 6th Nov 19, 8:23 AM
    Why do these companies make it so difficult to speak to some-one when there are problems?
    Originally posted by Carlsdad
    At Virgin Media? I thought you'd be put through to somebody very quickly if you tell them you're wanting to cancel. Haven't you tried?

    As for the letter, why not just assume it was delivered on the next working day? Which it almost certainly would have been.
    • Moneyineptitude
    • By Moneyineptitude 6th Nov 19, 11:48 AM
    • 25,057 Posts
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    Moneyineptitude
    • #6
    • 6th Nov 19, 11:48 AM
    • #6
    • 6th Nov 19, 11:48 AM
    As for the letter, why not just assume it was delivered on the next working day?
    Originally posted by davidmcn
    Even if the OP does assume this, how can he know whether his cancellation request has been actioned? If it hasn't, he'll have to give a further month's notice...
    • Paul_DNAP
    • By Paul_DNAP 6th Nov 19, 12:14 PM
    • 700 Posts
    • 856 Thanks
    Paul_DNAP
    • #7
    • 6th Nov 19, 12:14 PM
    • #7
    • 6th Nov 19, 12:14 PM
    Leaving the post office thing to one side, you can't cancel Virgin Media by post, it needs to be done on the phone, even if they receive your letter they won't do anything with it.
    (Although I could be wrong, I often am.)
    • davidmcn
    • By davidmcn 6th Nov 19, 12:28 PM
    • 13,859 Posts
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    davidmcn
    • #8
    • 6th Nov 19, 12:28 PM
    • #8
    • 6th Nov 19, 12:28 PM
    If it hasn't, he'll have to give a further month's notice...
    Originally posted by Moneyineptitude
    No, if he's served correct notice then the contract ends. It's VM at fault if they fail to action it. But easier to phone, even if they try to give him the hard sell.
    • Manxman in exile
    • By Manxman in exile 6th Nov 19, 12:47 PM
    • 3,275 Posts
    • 3,162 Thanks
    Manxman in exile
    • #9
    • 6th Nov 19, 12:47 PM
    • #9
    • 6th Nov 19, 12:47 PM
    I suspect if you're 85 then sending a cancellation letter by recorded delivery may be the first thing you think of.
    • Carlsdad
    • By Carlsdad 6th Nov 19, 1:21 PM
    • 3 Posts
    • 1 Thanks
    Carlsdad
    I sent in the Virgin cancellation form, which I downloaded from their site. From what I have read about phoning in, it can be an ordeal. There seems to be very little point in sending anything recorded, signed for, as it seems that they are not interested in following it through. At least, not at my local post office. My thanks to all for your input, by the way.
    Last edited by Carlsdad; 06-11-2019 at 1:27 PM.
    • custardy
    • By custardy 6th Nov 19, 1:27 PM
    • 35,102 Posts
    • 29,776 Thanks
    custardy
    I sent in the Virgin cancellation form, which I downloaded from their site. From what I have read about phoning in, it can be an ordeal. There seems to be very little point in sending anything recorded, signed for, as it seems that they are not interested in following it through. At least, not at my local post office.
    Originally posted by Carlsdad
    Well lets break that down.
    Your 'local' office isn't delivering the item unless the VM office is local to you.
    If you actually went to a Post Office then they have nothing to do with delivering mail at all. That is Royal Mail.

    Signed for mail travels with all the other mail. Its not a guaranteed service and even with RM meeting 90+% for next day delivery,it leaves a lot of items in the % left.
    • Colin_Maybe
    • By Colin_Maybe 6th Nov 19, 1:27 PM
    • 4,867 Posts
    • 2,855 Thanks
    Colin_Maybe
    I sent in the Virgin cancellation form, which I downloaded from their site. From what I have read about phoning in, it can be an ordeal. There seems to be very little point in sending anything recorded, signed for, as it seems that they are not interested in following it through. At least, not at my local post office.
    Originally posted by Carlsdad
    Just call them and use the 'thinking of leaving us' option, presuming you are out of contract they'll do it there and then for you with perhaps an offer to re-contract.
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