MSE News: Octopus Energy to take on Iresa's 90,000 customers - here's what you need to know

JohnB47 wrote: »

Just spoke to Eversmart, having waited for around 15 mins. My transfer from Octopus was due to happen yesterday but I heard nothing. The guy I spoke to is sending me an email and a link to allow me to set up an account. He says my switch has actually taken place.

He offered no comment when I asked why I hadn't been sent the email yesterday. I'm curious that I've not heard from Octopus either.

Hope it all goes well from here.

I called also this morning and have been emailed a link to set up my account. Have you however been able to enter readings? I just get an error saying no Key confirmed?


What does that mean?

Hi, I requested my switch to Breeze Energy on Friday 7th September but had been chasing a bill since early last week following meter readings. Firstly I got the Facebook message that said there would be a delay and then late yesterday afternoon go the email that said I would get a final bill within 4 weeks after the switch.

For those of you switching imminently, I hope it goes through without any problems.

tillycat123 wrote: »

I called also this morning and have been emailed a link to set up my account. Have you however been able to enter readings? I just get an error saying no Key confirmed?


What does that mean?

NO success. I've registered on my account and tried to enter readings but I get "Error; Register Required" and "Error: No Token Record" when I try to enter Elec and Gas readings respectively. Have emailed Smartenergy. Not sure if I want to hold on so long on the telephone.

Edit: I will post all future rants re Eversmart on the Eversmart feedback thread.

Well, my switch has definitely failed.

Long story short - I'm told by Smartenergy that the problem was 'probably' that my address details were slightly different in the requests for transfer of gas and elect. One had my County in it and the other didn't. This is nothing I had done - all address details were transferred automatically. Sounds like a made up excuse to cover up incompetence. I've transferred numerous times in the last decade or so and never had this problem.

So my Gas has transferred but not the electricity. This despite my being told this morning that the switch was complete. It was their systems refusal to accept my initial meter readings that made me call them again.

Apparently it will take, 'hopefully', another two weeks to sort that out.

I'll calculate my loss when it's all completed and if it's significant, I'll ask for compensation.

Good luck to all others!

I'm moving to Angelic. Supply date is 23 Sept and they are asking for meter reads now, seems very early but I'll go with it as they are cheaper than Octopus. Nothing from Octopus about my going.