Argos Refuse To Issue Cash Refund
Targus70
Posts: 1 Newbie
We have a store card with Argos - it's called an 'Argos Card', but just to be clear, it is NOT a credit card. (The credit cards Argos offer are separate and different, and we don't have one of those).
We purchased a product from Argos in September this year. The purchase was on the Argos store card, to which we then made repayments each month by direct debit from a bank account.
By November, the product was faulty. At this point, there was still some of the balance owing. Argos collected the product and took it back under warranty. Argos were unable to offer a replacement item as they have stopped stocking it, and we decided not to purchase an alternative from Argos.
This is when the problems started. Argos then refunded us (i.e. refunded our credit payments) to the Argos store card itself, rather than the bank account, and Argos refuse to issue a cash refund to us of the payments we made up to November. They insist that the 'refund' must take the form of credit to the store card only, despite this being our money (paid for a faulty product that Argos have taken back).
My question is:
- Can we insist that Argos issue a store card refund to us in cash?
We purchased a product from Argos in September this year. The purchase was on the Argos store card, to which we then made repayments each month by direct debit from a bank account.
By November, the product was faulty. At this point, there was still some of the balance owing. Argos collected the product and took it back under warranty. Argos were unable to offer a replacement item as they have stopped stocking it, and we decided not to purchase an alternative from Argos.
This is when the problems started. Argos then refunded us (i.e. refunded our credit payments) to the Argos store card itself, rather than the bank account, and Argos refuse to issue a cash refund to us of the payments we made up to November. They insist that the 'refund' must take the form of credit to the store card only, despite this being our money (paid for a faulty product that Argos have taken back).
My question is:
- Can we insist that Argos issue a store card refund to us in cash?
0
Comments
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I think they're allowed to do that. Do you still have a debit balance on the card? If you have a credit balance then (according to their terms and conditions) you can ask them to send the money to you.0
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Refunds are normally issued the way you paid for it eg pay by gift voucher, get a gift voucher, credit / debit card and the money goes back to that.Mortgage started 2020, aiming to clear it in 2026.0
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So section 2.8 of your T*C's may be useful2.8 As your account is a lending product, it should not have a positive balance. If your account has a positive balance, we will tell you
and request that it is cleared. You can clear a positive balance by making purchases with your card or you can call us on 03456
400 700 to arrange a payment to you. If you fail to clear a positive balance within a reasonable time of being requested to do
so, we may suspend your use of your card or end this agreement in accordance with further condition 7.2020 Mortgage-Free Wannabes #20 £1495.03/£2760 OP0 -
You should be able to ring the Argos Card operator up and ask them to put the credit amount into your bank.0
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