Eon renewals - dual tariff

Uswitch are the same with the V19 tariff now their cheapest .

simon_blay wrote: »

Hi

My renewal is due shortly. I'm currently on EON Go Online 1 Year v1, total cost £1,200.07. If I renew with EON onto v17 which they are proposing, it's projected to cost £18 more a year.

I cannot find a better value offer through another site. Can anyone recommend where I might look for a better deal? Even the MSE Cheap Energy site won't beat it.

Maybe I have a really good deal but keen for any input.

Thanks

Hello simon_blay and just a quick heads up.

Go Online Fixed 1 Year version 17 isn't available for sale anymore. We withdrew it on 11 September 18.

Have we sent a renewal letter highlighting version 17 in the 'could you pay less' section? Tariffs highlighted in these renewals are available at the time the letters are written. We review our products all the time and, as gsmlnx says, often release/withdraw them relatively quickly. Sometimes the replacement will be more expensive, sometimes cheaper. It depends on the circumstances at the time.

I suspect this is what has happened here. Best to pop your details on the Price Comparison sites. These will list what's available both with us and with the other suppliers.

Sorry to be the bearer of bad news simon_blay.

Malc

Scrounger wrote: »

Sorry Malc. I can't help thinking that if you offered simon blay v17 then that deal should be honoured. Clearly he thinks its still on the table.

Similarly your loyal E.on customers: Nana and Grahampee.

What's the use of making a recommendation that's no longer available when they receive it?

No wonder your customers are getting aggrieved. :rotfl:

Scrounger

I know where you're coming from Scrounger. The 'could you pay less' message isn't an offer. It's a signpost to a particular tariff that could, provided a customer's circumstances haven't changed since we last spoke, save them money.

Tariffs in these messages are available when renewals are written. This doesn't mean it's the best thing for them. It's meant to highlight the need to do something. Totally appreciate, this isn't something a regular MSE user would need to be reminded of. The messages are aimed at our entire customer base, some of who aren't as actively engaged with their energy accounts.[FONT=&quot]
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On renewals, savings are usually measured against our standard variable tariff - Energy Plan - as this will be what a customer goes on if they take no action before their deal ends. Renewals also make clear we may withdraw tariffs from sale at any time. Replacement tariffs can be more expensive or cheaper. The aim is to encourage customers to act. This includes looking at all our tariffs or changing supplier so they finish on the best deal for them.

As takman says, we've a regulatory obligation to present this information in a certain way. I agree, when tariffs are changing as often as of late, it can lead to frustrations.

Malc