DMP & Mutual Support Thread - Part 11

lumpyspaceprincess · 14 October 2016 at 10:53AM

Sazzie23 wrote: »

Hi LumpySp

Have you tried ringing Argos and asking for a refund ? Likely they'll do it as reclaiming the money ip will probably cost them more than waiving the fee. Quote I just heard in rip off Britain is to say to the call handler, 'can you understand how I'm feeling?'. Good luck

Thanks Sazzie for the encouragement to contact them...

I bit the bullet and rang Argos just now. Despite their protestations that I wasn't in an arrangement (could afford to pay too much) and that it was a legitimate fee, they've agreed to remove it and the debit interest- so my November statement should show 0! I utilised that key phrase more than once, and also covered that I have 0000s of debt still being paid and they'd effectively smashed the smallest glimmer of hope and achievement. I my have been a little dramatic but it worked

Sazzie23 · 15 October 2016 at 9:20AM

lumpyspaceprincess wrote: »

Thanks Sazzie for the encouragement to contact them...

I bit the bullet and rang Argos just now. Despite their protestations that I wasn't in an arrangement (could afford to pay too much) and that it was a legitimate fee, they've agreed to remove it and the debit interest- so my November statement should show 0! I utilised that key phrase more than once, and also covered that I have 0000s of debt still being paid and they'd effectively smashed the smallest glimmer of hope and achievement. I my have been a little dramatic but it worked

Go LSP Go LSP :j:j:T

make_the_change · 16 October 2016 at 10:10AM

Bit of advice needed.

I sent a letter to my biggest debt, an overdraft and made a complaint about my situation and the charges on my account. They wrote back and said I should receive a reply by today. No reply received. But numerous letters chasing me for payment or threatening to escalate, possibly legal.

What can I do as they have failed to respond within a given time?

sourcrates · 16 October 2016 at 11:25AM

make_the_change wrote: »

Bit of advice needed.

I sent a letter to my biggest debt, an overdraft and made a complaint about my situation and the charges on my account. They wrote back and said I should receive a reply by today. No reply received. But numerous letters chasing me for payment or threatening to escalate, possibly legal.

What can I do as they have failed to respond within a given time?

Hi,

Standard response time for complaint resolution is 8 weeks, although it does differ between companies, depending on there own internal policies.

After 8 weeks it can be escalated to the FOS (Financial Ombudsman Service).

Look it up on the particular companies website and see what there complaints policy is, every company has one.

make_the_change · 16 October 2016 at 12:33PM

sourcrates wrote: »

Hi,

Standard response time for complaint resolution is 8 weeks, although it does differ between companies, depending on there own internal policies.

After 8 weeks it can be escalated to the FOS (Financial Ombudsman Service).

Look it up on the particular companies website and see what there complaints policy is, every company has one.

It states they aim to deal with complaints within 8 weeks. It was them that said they would respond by the 16th to me. Will send a letter to their people chasing me explaining the situation. Hopefully push my complaint quicker.

Ellieseleven · 16 October 2016 at 4:23PM

Hello everyone,

I know this subject comes up every so often but I have a question about BC and arrangement to pay markers.

For the last 6 years and 3 months BC have been marking my credit file with AR. They have never defaulted me but as this was our biggest debt I didn't want to rock the boat as they weren't charging any interest on the account.

In November 2015, they started to charge interest at 12% p.a. and my credit file started to show UC DM each month.

I wrote to them to try and get the interest stopped but they refused. As I only had just over a year to go, I have just carried on paying.

Today, I have logged onto SC and notice the entry for BC now shows as Link Finance. I have had no correspondence from anyone to say this was happening.

If this debt has been sold on, do you think it is worth contacting BC to ask them to back date a default?

Our defaults are now starting to drop off our file and this will be the only one left, due to complete in March 2017

Thanks in advance for any advice.

Ellie xx

sourcrates · 16 October 2016 at 5:22PM

Ellieseleven wrote: »

Hello everyone,

I know this subject comes up every so often but I have a question about BC and arrangement to pay markers.

For the last 6 years and 3 months BC have been marking my credit file with AR. They have never defaulted me but as this was our biggest debt I didn't want to rock the boat as they weren't charging any interest on the account.

In November 2015, they started to charge interest at 12% p.a. and my credit file started to show UC DM each month.

I wrote to them to try and get the interest stopped but they refused. As I only had just over a year to go, I have just carried on paying.

Today, I have logged onto SC and notice the entry for BC now shows as Link Finance. I have had no correspondence from anyone to say this was happening.

If this debt has been sold on, do you think it is worth contacting BC to ask them to back date a default?

Our defaults are now starting to drop off our file and this will be the only one left, due to complete in March 2017

Thanks in advance for any advice.

Ellie xx

It could be Link are just managing the debt, but looking at there website it says they are "specialist debt purchasers", so it's likley it's been sold.

If BC had sold the account, you should of been informed in writing, likewise in order to sell the account on, it must be defaulted first, so again, you should of received a default notice as well.

May be worth putting these points to BC in a letter, see what they have to say.

Ellieseleven · 16 October 2016 at 6:11PM

sourcrates wrote: »

It could be Link are just managing the debt, but looking at there website it says they are "specialist debt purchasers", so it's likley it's been sold.

If BC had sold the account, you should of been informed in writing, likewise in order to sell the account on, it must be defaulted first, so again, you should of received a default notice as well.

May be worth putting these points to BC in a letter, see what they have to say.

Thank you Sourcrates for your response.

I will write to BC and see if I can find out more.

Ellie x

Ellieseleven · 17 October 2016 at 6:17PM

sourcrates wrote: »

It could be Link are just managing the debt, but looking at there website it says they are "specialist debt purchasers", so it's likley it's been sold.

If BC had sold the account, you should of been informed in writing, likewise in order to sell the account on, it must be defaulted first, so again, you should of received a default notice as well.

May be worth putting these points to BC in a letter, see what they have to say.

I have just come off the phone to BC, they say they have sold on the debt to Link (along with approx. another 1,000 accounts).

I explained that we have not been notified and asked why the account had not been defaulted. The guy on the phone said they wouldn't default us (as though he was doing us a favour) and that Link would offer us an opportunity to pay off the account at a reduced amount. I asked what the status would be then and he said "partially settled" (I don't want to partially settle as this account would be fully paid in 5 months time anyway).

I asked if they would default the account and back date it but again the response was that AR is better on the account than a default.

My conclusion to this call is that I know more than the operator and I will now put my query in writing and ask again if they will default us and back date it 6 years.

I just thought this might be useful for anyone with BC who finds their account sold onto Link.

I will keep you updated with any response from BC

Ellie x

Imtryingmybest · 17 October 2016 at 7:39PM

Hi all

This is my first time as part of this forum, and I was hoping for some advice...my wife and I have been in a DMP with SC for some time now, and to give us more control (mainly to deal with BC) we are trying to go self managed - so far so good, but the only company who has been 'awkward' is Whistletree (the debt wing of good old Northern Rock)...having paid them myself today (rather than go through SC), they said that because they hadn't received payment on time from SC, I was now 'outside' of my agreement...the upshot is that they told me I had to either go back to SC and they would reinstate my agreement (frozen interest - I'm 5K in arrears on the unsecured part of my mortgage, but up to date on secured) or declare my intention to go self - managed, and go through new I&E with them. If I didn't, my unsecured loan payments would revert to 4.5%APR. Ok, I understand, but I asked if I could have a copy of their I&E form, and they refused, and wanted me to go through it over the phone. Naturally, I declined their offer, but I was wondering if anyone could advise on where to go now:
a) go back to DMP with SC?
b) declare intention to go SM, and go through I&E over the phone?
If I do nothing, the chap told me that it would naturally revert to 4.5%APR and they would expect me to 'make a contribution' to the outstanding amount PCM - what does that mean??

Any help much appreciated!

DMP & Mutual Support Thread - Part 11

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