Add your feedback on energy supplier Tonik

Hi. Just signed up to Tonik through referral link courtesy of BlackDog above. Nice one! Hoping for a smooth switch & for the same kind of service. Just a heads up to people looking for referrals. I myself was looking in the wrong place Look here, people offering them left & right!



forums.moneysavingexpert.com/showthread.php?t=5694919


All the very best.

I switched to Tonik at the end of March. It hasn't been entirely seamless, so - for the benefit of others - my experience has been as follows.

On the plus side, the gas & electricity has continued to flow and two DDs for the correct amount have been taken on the dates expected, so that's all good.

On the minus side, there have been a couple of anomalies:

1. I looked into my online account just before the take-on-supply date, and was surprised to see the "Live Balance" entry showing a small debit (£0.44) before they'd even started supplying me. The amount is trivial but it shouldn't be there, so I asked about it. Tonik's response was "I can confirm to you that this is a system glitch that will not actually bill you for that £0.44. This is something that the system generates to create a balance. When we take the first payment from yourself you will not be billed for that £0.44 on the account and this will disappear." I'm slightly nervous about a billing system that appears to require imaginary entries and which is going to be very difficult to check for accuracy later if I eventually get a statement.

2. After a full monthly cycle of two DDs being taken, I have still not had a request for meter reads (apart from the initial one for the switch), nor have I received a statement. Another request to Tonik elicited the information that apparently one of my initial meter reads had not been validated (by a 3rd party, the "data collector") and this was blocking the process. Despite the timescale for this validation having been exceeded, Tonik did not seem to have noticed and it was only my message that reminded them that escalation was needed. I realise this isn't necessarily an issue with Tonik, but I'm slightly disappointed that they didn't spot that things were not going smoothly so they hadn't escalated or informed me. I await developments.

So it's not been entirely friction-free, and there are still some issues to resolve. Switching is not a hands-off process, you need to keep an eye on what's going on !

My experience exactly as per post#6. My electricity has moved to Tonik while my gas has remained with my old supplier (First Utility). For the last 4 months I have been paying the full amount to of combined energy to BOTH companies. Clearly this happens often - the telephone rep guessed what had happened immediately and said this situation is frequent, with the gas getting 'stuck' in transfer.

Tonik's team have been casual, but at least talkative - I have literally been stonewalled by First Utility. Their website contains absolutely no method of contact - only a chatbot which refers you an FAQ.

Am planning to switch to Toniq.

Does anyone want to refer me? Please PM me.