Official Vodafone Complaints/Query Thread

diamonds · 17 January 2016 at 7:19PM

No worries, much easier than a Voda dealing, Voda will have tō prove otherwise, if they cant the entry is corrected.

YaoSong · 18 January 2016 at 11:15AM

nomywell wrote: »

Just to update to say that Lee from Vodafone's WRT contacted me today regarding my recent problems and 'WRT135 request for help. During the last 6 weeks, he is the only person from Vodafone who has contacted me despite many, many promises made. We have reached an agreement that enables us to walk away from Vodafone which are my wishes, and without disclosing what was a confidential phone call, I will say that I am happy with the outcome, though sad it had to come to this and took so long and contained so much stress to get a resolution.

It's worth mentioning that Lee was very honest during the call, and accepted my complaints, This guy appears to be a valuable addition to these forums, and I suppose it shows that Vodafone appear to be starting to address their many issues, though they have a long way to go. It was all a bit too late to save my custom, but I really recommend the 'WRT135' process highlighted above. Their CS needs serious attention, but I think Lee is well aware of that.

This is good to hear. Sorry I didn't get back to you sooner. Some of the staff I've dealt with at Vodafone are very good and some not at all, but it's the seniors in Vodafone that need to make the changes. It's always good to see when people post their bad experiences followed by the desired result.

20aday · 18 January 2016 at 3:47PM

I'm glad Lee managed to resolve your outstanding issue too.

I've never had any problems with Vodafone until recently. I have contacted Lee using the sticky on this forum and I hope he gets back to me.

I don't have an issue per se with the thing that's come up; it's just the way they've gone about it.

diamonds · 18 January 2016 at 9:14PM

20aday wrote: »

I'm glad Lee managed to resolve your outstanding issue too.

I've never had any problems with Vodafone until recently. I have contacted Lee using the sticky on this forum and I hope he gets back to me.

I don't have an issue per se with the thing that's come up; it's just the way they've gone about it.

more dodgy dealings by third party care eh? Do share it with us incase it effects anyone else here

Gigabit · 18 January 2016 at 10:30PM

There is no link in the OP.

JayC1987 · 19 January 2016 at 8:14AM

Hello there,

I am wondering if anyone can help I've spent time looking around this forum. I have an issue with Vodafone giving me a Vodagroan. I took out last Feb, this phone has been in and out of the repair shop, the last repair was taken into the shop last month (December 21) I've tried to speak to vodafone to discuss my contract to see if I could possibly get my contract cancelled as its been in and out of the repair shop three times in less than a year, or get any money knocked off my bill as I've paid for minutes and calls and data however I've not been able to use the data i've paid for however whenever I speak to anyone at vodafone all that happens is i get passed on to different call agents.

Getting very annoyed with them as I cant get any where with my issue.

Jay

20aday · 19 January 2016 at 9:27AM

diamonds wrote: »

more dodgy dealings by third party care eh? Do share it with us incase it effects anyone else here

It'll have affected quite a few customers who upgraded to the new iPhone back in September 2015.

My card wasn't charged at the time and whilst I don't dispute the fact I owe the upfront cost (my issue isn't that) it's the fact I've tried a few times to pay it only to be told I owe nothing!

A. I do. I finally had a text from them last week saying there'd been a problem. B. My issue is the fact their Twitter support team ignored many Tweets from myself (and others) and that 191/Live Chat have no idea.

20aday · 19 January 2016 at 9:45AM

JayC1987 wrote: »

Hello there,

I am wondering if anyone can help I've spent time looking around this forum. I have an issue with Vodafone giving me a Vodagroan. I took out last Feb, this phone has been in and out of the repair shop, the last repair was taken into the shop last month (December 21) I've tried to speak to vodafone to discuss my contract to see if I could possibly get my contract cancelled as its been in and out of the repair shop three times in less than a year, or get any money knocked off my bill as I've paid for minutes and calls and data however I've not been able to use the data i've paid for however whenever I speak to anyone at vodafone all that happens is i get passed on to different call agents.

Getting very annoyed with them as I cant get any where with my issue.

Jay

Hello fellow frustrated Vodafone customer!

Fill out this form here: http://www.vodafone.co.uk/contact-form/index.htm using the advice posted above in this sticky.

OP the link in the sticky doesn't work (there's no URL attached) so if you can amend to hot link it that'd be great.

lagerspice · 19 January 2016 at 6:12PM

Just spent ages typing out my issue as requested only to get an error page stating 403 Forbidden when I hit submit.

Seems like typical VF dealing with my issue for the last 18 months then.....

diamonds · 19 January 2016 at 6:21PM

lagerspice wrote: »

Just spent ages typing out my issue as requested only to get an error page stating 403 Forbidden when I hit submit.

Seems like typical VF dealing with my issue for the last 18 months then.....

By default when you type anything out online copy and paste before sending, you have learnt the hard way twice, you joined Voda and you used the internet, you know have knowledge to evolve

Good luck with your Voda issue tho!

Official Vodafone Complaints/Query Thread

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