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  • FIRST POST
    • MSE Naomi
    • By MSE Naomi 20th May 19, 1:48 PM
    • 248Posts
    • 61Thanks
    MSE Naomi
    0 WOW
    Booking a Thomas Cook holiday? Here's what you need to know - MSE News
    • #1
    • 20th May 19, 1:48 PM
    0 WOW
    Booking a Thomas Cook holiday? Here's what you need to know - MSE News 20th May 19 at 1:48 PM
    Thomas Cook has been telling worried customers that their flights and holidays are safe after it announced a £1.4 billion loss - if you're booking with Thomas Cook, here are some simple steps to boost your protection...
    Read the full story:
    'Booking a Thomas Cook holiday? Here's what you need to know'

    Click reply below to discuss. If you havenít already, join the forum to reply.
Page 1
    • wizzywig27
    • By wizzywig27 20th May 19, 2:37 PM
    • 1,284 Posts
    • 828 Thanks
    wizzywig27
    • #2
    • 20th May 19, 2:37 PM
    • #2
    • 20th May 19, 2:37 PM
    Booked for August, already paid first direct debit of £500. Package holiday so should be covered.
    • Makeandsave
    • By Makeandsave 20th May 19, 2:52 PM
    • 3,309 Posts
    • 33,168 Thanks
    Makeandsave
    • #3
    • 20th May 19, 2:52 PM
    • #3
    • 20th May 19, 2:52 PM
    I booked a city break through Thomas cook store and they went through Expedia this was back in March, Booked as a package, Would both the flight provider and hotel got the payment by now? Or if TC goes under are we covered? It will be a shame if TC goes bust because i have used them for all my holiday needs.
    June wins: £10 winneroo, 2 wristbands gin, LaRedouteUK espadrilles. 3 packs of pens staedtler.
    • wizzywig27
    • By wizzywig27 20th May 19, 3:00 PM
    • 1,284 Posts
    • 828 Thanks
    wizzywig27
    • #4
    • 20th May 19, 3:00 PM
    • #4
    • 20th May 19, 3:00 PM
    That is my concern, I am paying them and they are not paying the hotel
    • Alan Bowen
    • By Alan Bowen 20th May 19, 3:33 PM
    • 3,219 Posts
    • 1,624 Thanks
    Alan Bowen
    • #5
    • 20th May 19, 3:33 PM
    • #5
    • 20th May 19, 3:33 PM
    If you book a package and get an ATOL Certificate then your money and /or holiday will be protected if anything goes wrong. The ATOL certificate will identify the operator, it may be Thomas Cooks itself or they may have booked your holiday through another operator who will still provide your holiday even if they haven't been paid by Thomas Cooks.

    If you just buy a single element such as a flight or accommodation or car hire, it isn't a package and is not legally required to be protected. If you have just bought a flight using Thomas Cook Airlines then you need to arrange insurance against their failure, worrying having just checked www.protectmyholiday.com which is usually a good source for this cover, they are no longer offering cover for Thomas Cook Airlines at all. That does not mean they are going to fail, just that you need to check your travel insurance cover very carefully indeed.

    They were in a similar situation in 2012 and got out of it, I expect they will do so again.
    • RonoB
    • By RonoB 20th May 19, 8:16 PM
    • 31 Posts
    • 20 Thanks
    RonoB
    • #6
    • 20th May 19, 8:16 PM
    • #6
    • 20th May 19, 8:16 PM
    Hi. I have 2 holidays booked. One for October and one for next July payig direct debit for both. Iím thinking of paying even £10 to each by my credit card just to give myself extra security. Is this a good idea?
    • Westin
    • By Westin 21st May 19, 2:35 AM
    • 1,838 Posts
    • 1,342 Thanks
    Westin
    • #7
    • 21st May 19, 2:35 AM
    • #7
    • 21st May 19, 2:35 AM
    Hi. I have 2 holidays booked. One for October and one for next July payig direct debit for both. Iím thinking of paying even £10 to each by my credit card just to give myself extra security. Is this a good idea?
    Originally posted by RonoB
    Sound like packages and if so you will have been issued an ATOL certificate for each. This would give the necessary financial protection to you.
    • dlpfan2019
    • By dlpfan2019 21st May 19, 10:49 AM
    • 28 Posts
    • 10 Thanks
    dlpfan2019
    • #8
    • 21st May 19, 10:49 AM
    • #8
    • 21st May 19, 10:49 AM
    I have some vouchers for them - significant amount £4500 so am going to get something booked in asap just incase but just wanted to double check it would still be covered if it all goes wrong?
    • bradders1983
    • By bradders1983 21st May 19, 10:55 AM
    • 507 Posts
    • 356 Thanks
    bradders1983
    • #9
    • 21st May 19, 10:55 AM
    • #9
    • 21st May 19, 10:55 AM
    I have some vouchers for them - significant amount £4500 so am going to get something booked in asap just incase but just wanted to double check it would still be covered if it all goes wrong?
    Originally posted by dlpfan2019
    If it is ATOL protected - yes. So dont do a flight only booking.
    • JBMouse
    • By JBMouse 22nd May 19, 10:41 AM
    • 7 Posts
    • 1 Thanks
    JBMouse
    Failure whilst away?
    I am going away on a TC package holiday 1st June 2019, and have a query about a specific situation if TC cease trading whilst I am away: I know the CAA will arrange repatriation flights, so that is good, but what about any extra accommodation costs and meals if the flight back is later than the planned return to the UK? Will I get my extra expenditure refunded when I get back? I know to get full receipts etc. but just want to be clear on who sorts out the extra bits if the worst happens (but I have to admit that an extra week in Greece would be nice).
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