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  • FIRST POST
    • captainkirk
    • By captainkirk 20th May 19, 3:47 PM
    • 26Posts
    • 11Thanks
    captainkirk
    Economy 10 meter change Eon
    • #1
    • 20th May 19, 3:47 PM
    Economy 10 meter change Eon 20th May 19 at 3:47 PM
    We have had a letter from EON saying that our economy 10 heating tariff is no longer supported - they are changing the meters to one meter and we need to pick a new tariff.


    They offer Economy 10 but the new tariff prices are as follows


    23.56 standing charge current tariff 15.64
    21.59 day rate current tariff 16.18
    13.07 cheap rate current tariff 8.27 for night/heating


    It's a huge increase which will see about 750 pounds a year increase - how are they able to get away with this! I think we are going to have to look at alternative heating which will mean oil as there is no gas in the village. My sister has oil and our heating and electricity has been on a par with what they pay for oil and electricity in a year which we have been happy with - it's about 1750 a year - will now be 2600 for economy 10 or just on 3000 on a normal tariff.


    The other problem I have is that I rang up about the meter change (we don't have to decide which we want until September). It's a complex set up as we have two phases of electricity (60amp and 100amp) which go into two separate meters (one handles the storage heaters and hot water) - I spoke to the simpler meter team (they say they don't have a complex meter team) who assure me that these two phases can both be accommodated into one meter but speaking to PowerNetworks they said we need a three phase meter but were unsure whether it will accept two different amps on the one meter - again I rang Eon only to be told that they understood we have five meters (honestly!!!) - at the end of a very confusing conversation I was assured that there will be no problem with putting in one meter but I can't get an answer as to whether intend to put in a three phase meter - to be able to talk to someone who could make sense would be great but the generalisations and 'I need to talk to my manager' don't leave me with a lot of confidence that they know what they are doing - I hope I am wrong!


    I still don't understand how they are able to raise prices like that - it's all very well being told its a business decision but that doesn't help us find over 700 a year or money to put in a new heating system! I thought Ofgem was supposed to have clamped down on this sort of thing.


    Does anyone know more about the two phases please and do you think Eon have told me correctly that it will be an easy change?


    Tracey
Page 1
    • Pagett
    • By Pagett 20th May 19, 4:08 PM
    • 87 Posts
    • 42 Thanks
    Pagett
    • #2
    • 20th May 19, 4:08 PM
    • #2
    • 20th May 19, 4:08 PM
    We have had a letter from EON saying that our economy 10 heating tariff is no longer supported - they are changing the meters to one meter and we need to pick a new tariff.


    They offer Economy 10 but the new tariff prices are as follows


    23.56 standing charge current tariff 15.64
    21.59 day rate current tariff 16.18
    13.07 cheap rate current tariff 8.27 for night/heating


    It's a huge increase which will see about 750 pounds a year increase - how are they able to get away with this! I think we are going to have to look at alternative heating which will mean oil as there is no gas in the village. My sister has oil and our heating and electricity has been on a par with what they pay for oil and electricity in a year which we have been happy with - it's about 1750 a year - will now be 2600 for economy 10 or just on 3000 on a normal tariff.


    The other problem I have is that I rang up about the meter change (we don't have to decide which we want until September). It's a complex set up as we have two phases of electricity (60amp and 100amp) which go into two separate meters (one handles the storage heaters and hot water) - I spoke to the simpler meter team (they say they don't have a complex meter team) who assure me that these two phases can both be accommodated into one meter but speaking to PowerNetworks they said we need a three phase meter but were unsure whether it will accept two different amps on the one meter - again I rang Eon only to be told that they understood we have five meters (honestly!!!) - at the end of a very confusing conversation I was assured that there will be no problem with putting in one meter but I can't get an answer as to whether intend to put in a three phase meter - to be able to talk to someone who could make sense would be great but the generalisations and 'I need to talk to my manager' don't leave me with a lot of confidence that they know what they are doing - I hope I am wrong!


    I still don't understand how they are able to raise prices like that - it's all very well being told its a business decision but that doesn't help us find over 700 a year or money to put in a new heating system! I thought Ofgem was supposed to have clamped down on this sort of thing.


    Does anyone know more about the two phases please and do you think Eon have told me correctly that it will be an easy change?


    Tracey
    Originally posted by captainkirk
    Yes, this is correct. Eon have said they have a special team handling special cases like yours.

    I understand you are being given an option of metering. Speak with your supplier and I am sure they will guide you through all the pros and cons of each option.

    Or use the search function here, and find the full and frank disclosures made by Eon on this very forum about such matters
    • captainkirk
    • By captainkirk 21st May 19, 12:35 AM
    • 26 Posts
    • 11 Thanks
    captainkirk
    • #3
    • 21st May 19, 12:35 AM
    • #3
    • 21st May 19, 12:35 AM
    I have spoken to Eon Pagett, there are absolutely no pros to this situation at all - I would have liked to have had a conversation that left me confident of how they were putting two meters, two phases of electricity with two different amp ratings onto one meter but I suppose its going to be a case of wait and see what they turn up with!
    • Kitchen Sink
    • By Kitchen Sink 21st May 19, 6:34 AM
    • 121 Posts
    • 66 Thanks
    Kitchen Sink
    • #4
    • 21st May 19, 6:34 AM
    • #4
    • 21st May 19, 6:34 AM
    I have spoken to Eon Pagett, there are absolutely no pros to this situation at all ...
    Originally posted by captainkirk
    Surely the basic fact that the change will secure the ongoing electricity supply to your property for the foreseeable future is at least one positive?

    I don't think Eon have explained the situation correctly to you, as my understanding from Eon's previous posts here was that the change was doing away with 3 rate charging, and replacing it with 2 rate charging.

    If I understood that correctly, many may also consider that benefitting from 10 hours of cheap rate electricity every day, applicable to all the electricity consumed during that period, is also a benefit, especially when efforts are made to make maximum benefit of that cheap rate electricity.

    I understand you may also qualify for a E7 or even single rate meter change although you will need to decide for youself, possibly with the assistence of your energy supplier, if that would be a suitable solution for you. If appropriate, that would bring the major advantage of you being able to choose from the 70 odd energy suppliers, and the umpteen tariffs on offer, rather than being confined to a single supplier and the tariff(s) they offer with your existing meter.

    https://forums.moneysavingexpert.com/showpost.php?p=75615411&postcount=25
    Last edited by Kitchen Sink; 21-05-2019 at 7:05 AM.
  • E.ON Company Representative: Malc
    • #5
    • 21st May 19, 1:12 PM
    E.ON Complex Meter
    • #5
    • 21st May 19, 1:12 PM
    We have had a letter from EON saying that our economy 10 heating tariff is no longer supported - they are changing the meters to one meter and we need to pick a new tariff.


    They offer Economy 10 but the new tariff prices are as follows


    23.56 standing charge current tariff 15.64
    21.59 day rate current tariff 16.18
    13.07 cheap rate current tariff 8.27 for night/heating


    It's a huge increase which will see about 750 pounds a year increase - how are they able to get away with this! I think we are going to have to look at alternative heating which will mean oil as there is no gas in the village. My sister has oil and our heating and electricity has been on a par with what they pay for oil and electricity in a year which we have been happy with - it's about 1750 a year - will now be 2600 for economy 10 or just on 3000 on a normal tariff.


    The other problem I have is that I rang up about the meter change (we don't have to decide which we want until September). It's a complex set up as we have two phases of electricity (60amp and 100amp) which go into two separate meters (one handles the storage heaters and hot water) - I spoke to the simpler meter team (they say they don't have a complex meter team) who assure me that these two phases can both be accommodated into one meter but speaking to PowerNetworks they said we need a three phase meter but were unsure whether it will accept two different amps on the one meter - again I rang Eon only to be told that they understood we have five meters (honestly!!!) - at the end of a very confusing conversation I was assured that there will be no problem with putting in one meter but I can't get an answer as to whether intend to put in a three phase meter - to be able to talk to someone who could make sense would be great but the generalisations and 'I need to talk to my manager' don't leave me with a lot of confidence that they know what they are doing - I hope I am wrong!


    I still don't understand how they are able to raise prices like that - it's all very well being told its a business decision but that doesn't help us find over 700 a year or money to put in a new heating system! I thought Ofgem was supposed to have clamped down on this sort of thing.


    Does anyone know more about the two phases please and do you think Eon have told me correctly that it will be an easy change?


    Tracey
    Originally posted by captainkirk
    I have spoken to Eon Pagett, there are absolutely no pros to this situation at all - I would have liked to have had a conversation that left me confident of how they were putting two meters, two phases of electricity with two different amp ratings onto one meter but I suppose its going to be a case of wait and see what they turn up with!
    Originally posted by captainkirk

    Hello captainkirk and you've certainly been talking to the right people. Our Simpler Meter Project team are looking after this work.

    With two meters and the prices you mention, it sounds like you currently have a Restricted Hours Tariff (RHT) metering set up. These meters were designed mainly for all electric properties with particular types of heating arrangements. They give a number of hours of cheaper off-peak electricity during every 24-hour period for heating and hot water. To do this, one meter will be wired directly into the heating/hot water circuits at your home. The second meter will record all other usage.

    As we've advised and my colleague, Helena, confirms in the thread Kitchen Sink links to above - thanks Kitchen Sink - we no longer support these meters. We're looking to replace them and our specialist Simpler Metering team will look after the arrangements. They'll book an appointment and go through the alternatives available including talking about tariffs. These alternatives include Economy 10, Economy 7 and single rate.

    Economy 10 will probably be closest to the current set-up. These meters have 10 off-peak hours and will also be wired directly into the dedicated heating circuits.

    As Kitchen Sink says, with a two-rate Economy 10 meter, all usage during the 10 off-peak hours will be charged at the lower rate. We've restricted tariffs available for these meters whereas, with Economy 7 and single rate, you'll be able to choose from many more tariffs with all suppliers.

    Please keep talking to our Simpler Metering team. These advisors are best placed to talk you through what will happen. Before starting the replacement, our meter technician will be happy to go through things with you too.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Talldave
    • By Talldave 21st May 19, 1:51 PM
    • 465 Posts
    • 272 Thanks
    Talldave
    • #6
    • 21st May 19, 1:51 PM
    • #6
    • 21st May 19, 1:51 PM
    I've been looking around at E7 tariffs and this is the one that's catching my eye at the moment:


    Yorkshire energy Green Weasel - Fixed Until 30th June 2020:
    Day rate 15.976p per kWh
    Night rate 8.718p per kWh
    Standing charge 7.35p per day


    Of course that's only an option for the next year, but it's indicative of the more interesting E7 choices on the market today.
    • captainkirk
    • By captainkirk 21st May 19, 3:57 PM
    • 26 Posts
    • 11 Thanks
    captainkirk
    • #7
    • 21st May 19, 3:57 PM
    • #7
    • 21st May 19, 3:57 PM
    Thanks Talldave, that's about the same sort of price we are paying at the moment so it would seem that we could shop around once the meter is changed. I still don't understand how Eon can raise an economy 10 tariff to a price that makes over 750 difference a year (their estimate - the economy 7 estimate was 645 more).

    Thanks also Malc for the information, it's not that I don't understand the meter set up, I do and I understand what it is changing to (the prices are another matter!!) - I just want a competent explanation of how it is being set up with the two phases of electricity - they will not be specific as to whether it will be a three phase meter like the powernetworks say the system will need. I've spoken to them twice now and it hasn't filled me with much confidence to say the least.

    It's all very well saying we will get all our electricity switched for the ten hours but that really doesn't make much difference to us as all the appliances go on at cheap rate times now, except for the oven and cooking appliances which will fall outside the switching times for cheap rate anyway. The other problem it also brings is how we switch the storage heaters on and off for their 10 hours of charge - it works automatically with the meter now but that will be lost when the change happens.

    I looked at Bulb energy whose normal rate is 13.587 which if applied to what we use now raises the price by about 100 and we would have no concerns about when we use the electricity - it just doesn't make sense!
    • Robin9
    • By Robin9 21st May 19, 4:26 PM
    • 4,980 Posts
    • 3,249 Thanks
    Robin9
    • #8
    • 21st May 19, 4:26 PM
    • #8
    • 21st May 19, 4:26 PM
    I don't understand the references here to 2 and even 3 phase electricity. It is very rare for a 3 phase supply to be provided into a property - it may not even be available on the local network.

    In practise two feeds are taken from the supply company's main fuse and that will have a max capacity of 80a (and may even be less) - one feed per meter.
    Never pay on an estimated bill
    • captainkirk
    • By captainkirk 21st May 19, 6:00 PM
    • 26 Posts
    • 11 Thanks
    captainkirk
    • #9
    • 21st May 19, 6:00 PM
    • #9
    • 21st May 19, 6:00 PM
    We have two main fuses - one 60amp and one 100amp (it looks as if there is space for another fuse next to those two) - one goes into the storage heater and hot water meter box and the other into day/night meter. We have two wires coming from the electricity pole to the house - it's the set up that Eastern Electricity (now EON) put in when we had an extension nearly 30 years ago. When I spoke to the powernetworks person he didn't know if EON would be able to supply a meter that could connect to two different amp fuse supplies but said that the 60amp could be upgraded to a 100amp so the two matched for the new meter if necessary but that the meter would need to be a 3 phase one - these are the answers I can't get out of EON's team!
    • Robin9
    • By Robin9 21st May 19, 7:15 PM
    • 4,980 Posts
    • 3,249 Thanks
    Robin9
    On that basis you have a single phase supply and it has been split into two installations to aid the metering set up - you do not have a 2 phase supply.
    Never pay on an estimated bill
    • thorganby
    • By thorganby 22nd May 19, 8:23 AM
    • 321 Posts
    • 263 Thanks
    thorganby
    it's not that I don't understand the meter set up, I do and I understand what it is changing to (the prices are another matter!!) - I just want a competent explanation of how it is being set up with the two phases of electricity - they will not be specific as to whether it will be a three phase meter like the powernetworks say the system will need. I've spoken to them twice now and it hasn't filled me with much confidence to say the least.
    Originally posted by captainkirk
    We have two main fuses - one 60amp and one 100amp (it looks as if there is space for another fuse next to those two) - one goes into the storage heater and hot water meter box and the other into day/night meter. We have two wires coming from the electricity pole to the house - it's the set up that Eastern Electricity (now EON) put in when we had an extension nearly 30 years ago.
    Originally posted by captainkirk
    You obviously do not understand your current set up because if you have two overhead wires from the pole to your property you have a standard single phase supply.

    Don't expect eon to give you any sensible advice! You can see from the prices that they are offering you that they will exploit their customers if they do not have the nouse to switch to a cheaper tariff elsewhere.

    Your only sensible option is to get eon to remove your complex meters and install a single E7 meter that will control your heating/hot water.

    Then when they have done this, you will have the whole market available to enable you to switch to a competitive tariff when ever you choose to.
    • Sandydog
    • By Sandydog 28th May 19, 8:22 PM
    • 15 Posts
    • 6 Thanks
    Sandydog
    We have received the same letter from Eon as captainkirk
    Eon have told us we have to have the meter changed as they will no longer support the current one. It isn't old, they replaced it only about five years ago. It has five meter readings on a scrolling digital display. They say they have to replace the meter because Offgen are making them do it. They also say it will not be replaced with a smart meter. I don't understand why. Some of our neighbours certainly have them so it can't be a signal issue.

    I don't understand in what way the meter is simpler. They say it can be used to switch the storage heaters on and off like the present meter does. So it must have two separate meters for the heating and non-heating circuit. If all it does is switch power on and off from a radio signal, and add up the tariff during each period, why is there a different meter for Economy 7 and Economy 10 ? I would have thought it was the same meter switched to a different signal.

    In any case it doesn't explain the huge price hike. We are looking at a 45% increase for Economy 10 and a bit less for Economy 7.

    We only have storage heaters. No gas in the village. Eon told us the engineer could configure the meter to switch the storage heaters the way we want. Does anyone know if we could, for instance, have that circuit live for a few hours in the late afternoon plus the Economy 7 hours ? That would allow us to be on the a Economy 7 tariff but still use some extra day rate electricity if necessary. Otherwise we either have to have the storage heaters always supplied with power and switch them on and off ourselves at midnight and 5 am - obviously hopeless - or be left with only 7 hours heat per day, which may not be enough in cold spells.

    This would allow us to change suppliers, as it seems unlikely we can get a Economy 10. elsewhere. We simply cannot afford the huge price rise to keep the convenience of the Economy 10. Either way we will have to leave Eon after using them for 23 years.

    The only other way we can see out of the mess is to somehow switch the storage heaters on and off automatically. I don't know if wifi fused switches are a high enough rating, and replacing the heaters with timer ones will cost well over 1000.
  • E.ON Company Representative: Malc
    E.ON Complex Meter
    Eon have told us we have to have the meter changed as they will no longer support the current one. It isn't old, they replaced it only about five years ago. It has five meter readings on a scrolling digital display. They say they have to replace the meter because Offgen are making them do it. They also say it will not be replaced with a smart meter. I don't understand why. Some of our neighbours certainly have them so it can't be a signal issue.

    I don't understand in what way the meter is simpler. They say it can be used to switch the storage heaters on and off like the present meter does. So it must have two separate meters for the heating and non-heating circuit. If all it does is switch power on and off from a radio signal, and add up the tariff during each period, why is there a different meter for Economy 7 and Economy 10 ? I would have thought it was the same meter switched to a different signal.

    In any case it doesn't explain the huge price hike. We are looking at a 45% increase for Economy 10 and a bit less for Economy 7.

    We only have storage heaters. No gas in the village. Eon told us the engineer could configure the meter to switch the storage heaters the way we want. Does anyone know if we could, for instance, have that circuit live for a few hours in the late afternoon plus the Economy 7 hours ? That would allow us to be on the a Economy 7 tariff but still use some extra day rate electricity if necessary. Otherwise we either have to have the storage heaters always supplied with power and switch them on and off ourselves at midnight and 5 am - obviously hopeless - or be left with only 7 hours heat per day, which may not be enough in cold spells.

    This would allow us to change suppliers, as it seems unlikely we can get a Economy 10. elsewhere. We simply cannot afford the huge price rise to keep the convenience of the Economy 10. Either way we will have to leave Eon after using them for 23 years.

    The only other way we can see out of the mess is to somehow switch the storage heaters on and off automatically. I don't know if wifi fused switches are a high enough rating, and replacing the heaters with timer ones will cost well over 1000.
    Originally posted by Sandydog
    Hello Sandydog and welcome to the Forums.

    Many thanks for being with us for so long. I suspect quite a bit of my reply to captainkirk above will apply to your situation too. We're phasing out these types of metering set ups and replacing them with the alternatives I've mentioned.

    At the moment, we don't have smart options for all types of complex metering set ups like yours. This is something we're working on. Where we do have smart options, these will be offered.

    The replacements are single meters. From what you say, it sounds like Economy 10 will be closest to the existing metering. These meters are wired into the dedicated heating circuits to give 10 hours of off-peak electricity in every 24-hours. This is split into three periods at night, during the afternoon and in the evening. Unless manually overridden, these meters automatically turn the heating on during the off-peak hours and off again afterwards.

    A common complaint with storage heaters is a tendency to leak heat and to cool down too early. The afternoon and evening periods 'top-up' the stored heat to help properties stay warm throughout the day.

    You'll also have the option of Economy 7. These work with storage heaters as well and give a much greater choice of tariffs both with us and with the other suppliers. These meters give 7 hours of off-peak electricity all at night. There won't be any 'top-ups' possible outside of this period.

    Please talk to our Simpler Metering team. They'll be happy to give you a much more detailed explanation specific to your property. They'll also be able to book an appointment for you. There's no charge for this type of meter exchange and our meter technician will go through everything with you during the installation.

    Thanks again for sticking with us for so long Sandydog.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Houbara
    • By Houbara 29th May 19, 3:12 PM
    • 4,824 Posts
    • 3,334 Thanks
    Houbara
    OP you must grab the opportunity to rid yourself of a restrictive Eco 10 tariff which is run by just a few suppliers who run a cabal to keep you paying the highest prices in the UK for electricity. Electric rates are only going to keep rising as they are supporting all the expensive subsidies for solar and wind power
    Eco 7 is your way to some of the best rates in the UK.
    If you can manage without the extra 3 hours of cheap rate then get Eon to change the meter to Eco 7, hopefully free of charge.
    Run some figures through UKpowers easy to use comp site trying different percentages of day/night kwhs to see just how much you can save..You could go from paying the most to paying the least with suppliers such as Symbio, Yorkshire Energy and Bulb ( with referral fees )
    • Sandydog
    • By Sandydog 29th May 19, 3:21 PM
    • 15 Posts
    • 6 Thanks
    Sandydog
    Unit prices
    Hi Malc
    Thank you for your detailed reply. That clarifies a lot of our confusion. The economy ten option would be perfect for us if it weren't for the 56% price hike ! We already use the heating as sparingly as possible. We only have storage heaters so never use higher rate electricity for heating. I see we will gain a tiny bit by having the off peak electricity available in the two day time slots, for cooking and washing machines. But the 30% price increase in the day time units will more than make up for that.

    We are afraid of signing up for the Economy 7 as we will lose the afternoon boost. One of us is 82 years old, and home most days. We cannot risk not being able to keep warm. Anyway the Economy 7 prices we are being offered are also a huge price increase. I know we can shop around, and we would certainly have to. But what would be the cost of going back to Economy 10 if we wanted to ? Would Eon even let us go back (I don't think it is available to new customers) ?

    I know we have until September to decide what to do. I assume we could leave Eon now, and keep the existing meter ? Eon told us that Offgen are making all companies change to simpler meters but we can find no evidence of that.

    Price comparison sites are showing we would save about 500 per year by leaving Eon and buying Economy 7 elsewhere. What is the reason for such enormous price rises from Eon ?
    • captainkirk
    • By captainkirk 30th May 19, 8:23 PM
    • 26 Posts
    • 11 Thanks
    captainkirk
    It's a nightmare Sandydog, economy 10 is ideal with storage heaters, the afternoon and evening boost mean that they don't run out of heat like they do with economy 7. Yes, you could go to economy 7 but by the time you factor in the extra electricity you will have to use to get warm in the evening it sort of negates the point of changing to economy 7! I can understand changing the meter system to one meter (hopefully it's that simple) but no-one at Eon will explain the enormous price hike and how they are able to get that through the regulator!
    • Sandydog
    • By Sandydog 30th May 19, 9:26 PM
    • 15 Posts
    • 6 Thanks
    Sandydog
    Yes,it seems to be as Houbara says, no one wants to supply Economy 10 so we are being priced out of it. Wind power, solar, and electric car charging are changing things. I too can understand the meter simplification is a good thing. But ours is being scrapped after only a few years (we only have one meter, with 5 readings on it). Then they have to put a smart meter in before the end of 2020, so the one they put in this September will be scrapped too after only 15 months use. Of course we are all paying for that waste.

    I have done a lot of estimates now on uswitch. Whatever we do will cost us more money, but our best bet is to go to Economy 7 and pay for extra heat in the afternoon as necessary. It will still be cheaper than the extortionate E10 tariff. Hardly ideal though having to put in a second heater in a tiny room. It does seem that Eon have better E7 tariffs (but not E10) than the one they quoted us. I doubt we will stay with them after this anyway though.

    I pity their call centre staff. Why on earth they tell them to quote us their worst price tarif is beyond me. And we had to go through several people before we established that the new meters would at least switch the storage heater circuit on and off. The call handlers haven't been told that. We had to explain the problem of having to get up at midnight to switch them on, and 5 am to put them off again (and be always in at 2pm, 4 pm, 8 pm and 10 pm to do the same).

    To add insult to injury they then asked if due to age we would like to be on their vulnerable people list ! We were rather less vulnerable before they almost doubled our bill and effectively removed our day time heating. Still, at least we are able to take some actions. We have genuinely vulnerable neighbours who will not know what to do.
    • captainkirk
    • By captainkirk 30th May 19, 9:58 PM
    • 26 Posts
    • 11 Thanks
    captainkirk
    I had the same conversation and didn't get a straight answer - I'm afraid to say that their 'specialist team' do not inspire confidence that they know what's going on. I kept asking to speak to someone with technical knowledge of the set up we have but couldn't get anywhere - when I rang back and spoke to a second person she then said she could see our issue - we had 5 meters!! - you feel like you are banging your head against a brick wall sometimes
    • captainkirk
    • By captainkirk 3rd Jun 19, 2:18 PM
    • 26 Posts
    • 11 Thanks
    captainkirk
    It turns out I'm not so daft after all (many would disagree!)

    We do, in fact, have a two phase supply - not a split phase - the power supply company says it was common to this area back in the day and nowadays would automatically be three phase but it is definitely a two phase supply (there are three wires from the pole not two as I initially thought)

    So, do I keep pushing EON for a definite answer on the meter they will turn up with or just hope for the best!
    • Benight
    • By Benight 3rd Jun 19, 2:45 PM
    • 350 Posts
    • 133 Thanks
    Benight
    There is no domestic appliance that runs on 2 phase electricity that I am aware of

    There are some industrial applications that may run on 2 phase, but 2 phase is about 400v (sometimes said to be 415v, but in the range 390 V to 440V), not 240v.
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