Used car description does not match V5

2

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  • motorguy
    motorguy Posts: 22,473 Forumite
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    howticklediam wrote: »
    We have just been to look at a used car which was listed as a Galaxy Titanuim X. The V5 says it is a Titanuim X. But the trim actually matches a plain Titanium, i.e no leather seats, no sunroof, no electric tail lift etc. It has the correct wheels for the Titanuim X though.

    The garage owner was very open about it and pointed it out to us that is actually Titanium despite what the V5 says.

    But how could it be shown on the V5 as a different car, and how will it affect insurance? It comes up as a Titanuim X on insurance websites so presumably we'll pay more and if it is a different spec from what it is listed as, it could invalidate our insurance.

    Thanks for any guidance on this, we like the car but smells a bit fishy.

    Its not terribly unusual for mistakes to happen.

    I'd a brand new 535d BMW that according to the V5C was green when it was actually silver. Had to get that changed.

    Not impossible for the trim level to have been recorded wrongly.

    In theory you could get the DVA to change it - cant see why they wouldnt.
  • arcon5
    arcon5 Posts: 14,099 Forumite
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    All these walk away comments are massively melodramatic!!

    Everything seems to Match up legit ie vin. So if you like the car, happy with insurance price then no reason to not take it as it is.

    Nothing suggests your being robbed blind here
  • Joe_Horner
    Joe_Horner Posts: 4,895 Forumite
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    As Johno100 says, check etis. It gives the definitive answer to what that VIN should be.
  • howticklediam
    howticklediam Posts: 330 Forumite
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    Thanks for the replies again. MOT checks out, https://vehicleenquiry.service.gov.uk/ checks out. ETIS doesn't help much because it says S-Max/Galaxy, but has the colour and engine spec correct so altogether looks OK.
  • molerat
    molerat Posts: 31,848 Forumite
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    Johno100 wrote: »
    If you can get hold of the VIN number then I'd suggest looking on the Ford ETIS system which will tell you the spec that it came out of the factory with.

    https://www.etis.ford.com/vehicleRegSelector.do
    Not any more. Just gives basic model, engine size and colour.
  • Joe_Horner
    Joe_Horner Posts: 4,895 Forumite
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    molerat wrote: »
    Not any more. Just gives basic model, engine size and colour.

    When did they change that? Gave the full build spec for our Mundano a few months back - probably October or so (don't have the VIN to hand to check again)
  • markudman
    markudman Posts: 351 Forumite
    First Anniversary
    howticklediam wrote: »
    Thanks for the replies again. MOT checks out, https://vehicleenquiry.service.gov.uk/ checks out. ETIS doesn't help much because it says S-Max/Galaxy, but has the colour and engine spec correct so altogether looks OK.
    I hope this has helped and you have found your happy.
    We may not win by protesting, but if we don’t protest we will lose.
    If we stand up to them, there is always a chance we will win.
  • System
    System Posts: 178,093 Community Admin
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    If you're really thinking about buying it get a cheap bluetooth ODBII reader, get Torque or Forscan on your mobile phone, plug the reader into the OBDII port and use the app to get the VIN number rather than trusting the tag on the dashboard or what is on the paperwork or what you're told. At least then you'll know whether it is the right car or not.
  • Raxiel
    Raxiel Posts: 1,401 Forumite
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    molerat wrote: »
    Not any more. Just gives basic model, engine size and colour.
    Joe_Horner wrote: »
    When did they change that? Gave the full build spec for our Mundano a few months back - probably October or so (don't have the VIN to hand to check again)
    Without an account, ETIS will only give the model, engine and colour, as well as outstanding recalls (Field service actions).
    If you create a (free) account (register as an IO) you get the full build, as well as stuff useful for doing your own servicing.
    3.6 kW PV in the Midlands - 9x Sharp 400W black panels - 6x facing SE and 3x facing SW, Solaredge Optimisers and Inverter. 400W Derril Water (one day). Octopus Flux
  • Herzlos
    Herzlos Posts: 14,686 Forumite
    First Anniversary Name Dropper First Post
    I thought incorrect v5's we're pretty common, so it's most likely just a DVLA input error.
    Telling your insurer "the v5 says it's an x but it's not" should be enough.
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