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  • FIRST POST
    • VfM4meplse
    • By VfM4meplse 10th Mar 18, 2:48 PM
    • 25,469Posts
    • 54,171Thanks
    VfM4meplse
    Sparks
    • #1
    • 10th Mar 18, 2:48 PM
    Sparks 10th Mar 18 at 2:48 PM
    Don't do it, for the sake of your own mental health.

    And don't let Countrywide Estates do it for you either.
    Value-for-money-for-me-puhleeze!

    "No man is worth, crawling on the earth"- adapted from Bob Crewe and Bob Gaudio

    Hope is not a strategy ...A child is for life, not just 18 years....Don't get me started on the NHS, because you won't win...If in doubt, don't pull out... I love chaz-ing!
Page 1
    • House Martin
    • By House Martin 10th Mar 18, 6:49 PM
    • 1,303 Posts
    • 1,079 Thanks
    House Martin
    • #2
    • 10th Mar 18, 6:49 PM
    • #2
    • 10th Mar 18, 6:49 PM
    Why not ? Spark Energy are coming up on Uswitch with very cheap rates for prepayment meters being the 5 th cheapest supplier in the UK, very close to the cheapest ( Swift PAYG tariff )
    Most people I see with Spark Energy as a meter reader for them are on prepayment meters. They are not so cheap for credit meter deals but for prepay they re ok.
    By the very nature of Spark Energy dealing with customers in the rental sector they have many customers who don`t understand the system very well as it may be the first time they have had ever to deal with their own bills since leaving the nest.
    Hence lots of mix-ups and bad reviews. The deals they have with letting agents are beneficial if they compare much more expensive prepay rates with the big 6
    Last edited by House Martin; 10-03-2018 at 7:03 PM.
    • robin58
    • By robin58 10th Mar 18, 8:10 PM
    • 2,259 Posts
    • 2,500 Thanks
    robin58
    • #3
    • 10th Mar 18, 8:10 PM
    • #3
    • 10th Mar 18, 8:10 PM
    Why not ? Spark Energy are coming up on Uswitch with very cheap rates for prepayment meters being the 5 th cheapest supplier in the UK, very close to the cheapest ( Swift PAYG tariff )
    Most people I see with Spark Energy as a meter reader for them are on prepayment meters. They are not so cheap for credit meter deals but for prepay they re ok.
    By the very nature of Spark Energy dealing with customers in the rental sector they have many customers who don`t understand the system very well as it may be the first time they have had ever to deal with their own bills since leaving the nest.
    Hence lots of mix-ups and bad reviews. The deals they have with letting agents are beneficial if they compare much more expensive prepay rates with the big 6
    Originally posted by House Martin
    A bit patronising that. Could it be Sparks not actually explaining it clearer.

    I have read some websites Q&A and terms and conditions where even I had problems understanding them. And I class myself a well tuned in guy on these things.
    The more I live, the more I learn.
    The more I learn, the more I grow.
    The more I grow, the more I see.
    The more I see, the more I know.
    The more I know, the more I see,
    How little I know.!!
    • VfM4meplse
    • By VfM4meplse 10th Mar 18, 8:45 PM
    • 25,469 Posts
    • 54,171 Thanks
    VfM4meplse
    • #4
    • 10th Mar 18, 8:45 PM
    • #4
    • 10th Mar 18, 8:45 PM
    Ok, now I've calmed down a bit I will tell you the problem.

    Countryside Estates have an "arrangement" with Sparks to change suppliers. In my case this happened prior to written instruction was received (separate albeit critical issue). Bottom line, I had my account closed, am paying for energy to a supplier I haven't chosen at a rate I have no knowledge of. I was informed of this when I attempted to offer my exit reading to the energy company I actively switched to.

    Sparks made an estimate of usage some days ago, far higher than actual. The remedy? They will bill me if another reading is submitted in a weeks time, so they can accurately estimate what the usage was on the date they took the contract on without my knowledge. There's an obvious flaw in the accuracy of this methodology in my case, as the property has been unoccupied until very recently, and a week of occupancy won't reflect the previous 3 months during which time relatively little energy has been consumed. It's not hard to understanding! Why not take the actual readings and have done with it?

    To top it off is the difficulty I had trying to get hold of anyone at Sparks. It's not possible to submit an online reading without an account number. Online chat - closed. Repeated calls were made until I got fed up of waiting on the line. Eventually I persisted, and was answered after a half an hour wait. You can imagine that all of this is only going to make an already upset "customer" even more irate, then I speak with someone who blames OFGEM for the system.

    If you can't match the demand, don't court the supply. And personally I wouldn't choose a supplier for any service without a sound track record of customer satisfaction. Hence post #1.
    Value-for-money-for-me-puhleeze!

    "No man is worth, crawling on the earth"- adapted from Bob Crewe and Bob Gaudio

    Hope is not a strategy ...A child is for life, not just 18 years....Don't get me started on the NHS, because you won't win...If in doubt, don't pull out... I love chaz-ing!
    • House Martin
    • By House Martin 11th Mar 18, 5:45 PM
    • 1,303 Posts
    • 1,079 Thanks
    House Martin
    • #5
    • 11th Mar 18, 5:45 PM
    • #5
    • 11th Mar 18, 5:45 PM
    Ok, now I've calmed down a bit I will tell you the problem.

    Countryside Estates have an "arrangement" with Sparks to change suppliers. In my case this happened prior to written instruction was received (separate albeit critical issue). Bottom line, I had my account closed, am paying for energy to a supplier I haven't chosen at a rate I have no knowledge of. I was informed of this when I attempted to offer my exit reading to the energy company I actively switched to.

    Sparks made an estimate of usage some days ago, far higher than actual. The remedy? They will bill me if another reading is submitted in a weeks time, so they can accurately estimate what the usage was on the date they took the contract on without my knowledge. There's an obvious flaw in the accuracy of this methodology in my case, as the property has been unoccupied until very recently, and a week of occupancy won't reflect the previous 3 months during which time relatively little energy has been consumed. It's not hard to understanding! Why not take the actual readings and have done with it?

    To top it off is the difficulty I had trying to get hold of anyone at Sparks. It's not possible to submit an online reading without an account number. Online chat - closed. Repeated calls were made until I got fed up of waiting on the line. Eventually I persisted, and was answered after a half an hour wait. You can imagine that all of this is only going to make an already upset "customer" even more irate, then I speak with someone who blames OFGEM for the system.

    If you can't match the demand, don't court the supply. And personally I wouldn't choose a supplier for any service without a sound track record of customer satisfaction. Hence post #1.
    Originally posted by VfM4meplse
    Don t go to Iresa Energy for gods sake. A half hour wait is nothing compared to how long they will have you hanging on the phone. Website slow or crashed and email also dubious.
    You like your "value for money " but this is the downside to suppliers who come in cheaper than the big 6. There`s a reason they can do this, they don`t employ enough call centre staff.
    I would recommend British Gas and their All Online latest 2019 deal. You will get an answer in under 5 minutes. Eon are also a good bet for reliability IMHO
    • VfM4meplse
    • By VfM4meplse 11th Mar 18, 11:01 PM
    • 25,469 Posts
    • 54,171 Thanks
    VfM4meplse
    • #6
    • 11th Mar 18, 11:01 PM
    • #6
    • 11th Mar 18, 11:01 PM
    Don t go to Iresa Energy for gods sake. A half hour wait is nothing compared to how long they will have you hanging on the phone. Website slow or crashed and email also dubious.
    You like your "value for money " but this is the downside to suppliers who come in cheaper than the big 6. There`s a reason they can do this, they don`t employ enough call centre staff.
    I would recommend British Gas and their All Online latest 2019 deal. You will get an answer in under 5 minutes. Eon are also a good bet for reliability IMHO
    Originally posted by House Martin
    All good points, but I never chose Sparks. And based on this experience, I never would.
    Value-for-money-for-me-puhleeze!

    "No man is worth, crawling on the earth"- adapted from Bob Crewe and Bob Gaudio

    Hope is not a strategy ...A child is for life, not just 18 years....Don't get me started on the NHS, because you won't win...If in doubt, don't pull out... I love chaz-ing!
    • Spark Energy: Jenny
      Verified User verified user
    • By Spark Energy: Jenny Verified User verified user 12th Mar 18, 8:04 AM
    • 128 Posts
    • 32 Thanks
    Spark Energy: Jenny
    • #7
    • 12th Mar 18, 8:04 AM
    • #7
    • 12th Mar 18, 8:04 AM
    Hi VfM4meplse

    Sorry to hear you're not happy.

    If you drop me a line using the details in my profile, I'd be happy to have a look at this for you.

    Kind regards

    Jenny
    Customer Relations Manager
    Official Company Representative
    I am the official company representative of Spark Energy. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • VfM4meplse
    • By VfM4meplse 12th Mar 18, 10:55 AM
    • 25,469 Posts
    • 54,171 Thanks
    VfM4meplse
    • #8
    • 12th Mar 18, 10:55 AM
    • #8
    • 12th Mar 18, 10:55 AM
    Hi VfM4meplse

    Sorry to hear you're not happy.

    If you drop me a line using the details in my profile, I'd be happy to have a look at this for you.

    Kind regards

    Jenny
    Customer Relations Manager
    Originally posted by Spark Energy: Jenny
    Thank you.

    I looked at the website earlier this morning, and will be contacting the complaints team - which is exactly where your call handler should have referred me on Saturday afternoon instead of being so antagonistic.
    Value-for-money-for-me-puhleeze!

    "No man is worth, crawling on the earth"- adapted from Bob Crewe and Bob Gaudio

    Hope is not a strategy ...A child is for life, not just 18 years....Don't get me started on the NHS, because you won't win...If in doubt, don't pull out... I love chaz-ing!
    • Spark Energy: Jenny
      Verified User verified user
    • By Spark Energy: Jenny Verified User verified user 12th Mar 18, 10:59 AM
    • 128 Posts
    • 32 Thanks
    Spark Energy: Jenny
    • #9
    • 12th Mar 18, 10:59 AM
    • #9
    • 12th Mar 18, 10:59 AM
    Hi VfM4meplse

    I work in our Complaints team, so if you'd like me to start the process for you, you are welcome to email me using the address on my profile.

    I can then raise a formal complaint for you and get everything sorted out.

    Kind regards

    Jenny
    Customer Relations Manager
    Official Company Representative
    I am the official company representative of Spark Energy. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • VfM4meplse
    • By VfM4meplse 17th Apr 18, 8:24 AM
    • 25,469 Posts
    • 54,171 Thanks
    VfM4meplse
    A big thank you to Spark Energy: Jenny for her effort and sheer determination in bringing this matter to a close. It's taken a while but we are there now.

    And also credit to Co-Operative Energy (incumbent supplier), their end was resolved proactively.
    Value-for-money-for-me-puhleeze!

    "No man is worth, crawling on the earth"- adapted from Bob Crewe and Bob Gaudio

    Hope is not a strategy ...A child is for life, not just 18 years....Don't get me started on the NHS, because you won't win...If in doubt, don't pull out... I love chaz-ing!
    • Spark Energy: Jenny
      Verified User verified user
    • By Spark Energy: Jenny Verified User verified user 23rd Apr 18, 10:50 AM
    • 128 Posts
    • 32 Thanks
    Spark Energy: Jenny
    Hi VfM4meplse

    Sorry for the late response - thanks so much for coming back to update the thread.
    I'm really glad I was able to help.
    Kind regards

    Jenny
    Official Company Representative
    I am the official company representative of Spark Energy. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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