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  • FIRST POST
    • emmac1
    • By emmac1 2nd Oct 19, 4:23 PM
    • 15Posts
    • 3Thanks
    emmac1
    NowTV land line and broadband
    • #1
    • 2nd Oct 19, 4:23 PM
    NowTV land line and broadband 2nd Oct 19 at 4:23 PM
    Hi everyone,
    Does anybody have recent experience of NowTV landline and broadband? I'm currently paying 23/m for landline only with the Post Office (anytime calls and limited mobile calls included), but NowTV are offering 18/m plus cashback via Quidco for the same service, plus broadband.
    However, I've seen some bad reports on NowTV from earlier in the year.
    All I really need is a landline provider, but they don't seem to exist anymore.
    Can anyone help?
    Many thanks
Page 1
    • Colin_Maybe
    • By Colin_Maybe 2nd Oct 19, 4:36 PM
    • 4,766 Posts
    • 2,802 Thanks
    Colin_Maybe
    • #2
    • 2nd Oct 19, 4:36 PM
    • #2
    • 2nd Oct 19, 4:36 PM
    Hi everyone,
    Does anybody have recent experience of NowTV landline and broadband? I'm currently paying 23/m for landline only with the Post Office (anytime calls and limited mobile calls included), but NowTV are offering 18/m plus cashback via Quidco for the same service, plus broadband.
    However, I've seen some bad reports on NowTV from earlier in the year.
    All I really need is a landline provider, but they don't seem to exist anymore.
    Can anyone help?
    Many thanks
    Originally posted by emmac1
    I don't recall any problems with NowTV BB earlier this year? I've had them for 18 months now and have had absolutely no issues, they were easy to talk to when my renewal came up and when caller ID became mandatory.
    • emmac1
    • By emmac1 2nd Oct 19, 4:45 PM
    • 15 Posts
    • 3 Thanks
    emmac1
    • #3
    • 2nd Oct 19, 4:45 PM
    • #3
    • 2nd Oct 19, 4:45 PM
    That's really helpful, thank you
    • JJ Egan
    • By JJ Egan 2nd Oct 19, 5:08 PM
    • 13,465 Posts
    • 6,174 Thanks
    JJ Egan
    • #4
    • 2nd Oct 19, 5:08 PM
    • #4
    • 2nd Oct 19, 5:08 PM
    BT do landline only .
    • AndyPK
    • By AndyPK 2nd Oct 19, 6:06 PM
    • 4,043 Posts
    • 1,180 Thanks
    AndyPK
    • #5
    • 2nd Oct 19, 6:06 PM
    • #5
    • 2nd Oct 19, 6:06 PM
    NowTV have been very good for me
    • mnbvcxz
    • By mnbvcxz 2nd Oct 19, 8:36 PM
    • 251 Posts
    • 93 Thanks
    mnbvcxz
    • #6
    • 2nd Oct 19, 8:36 PM
    • #6
    • 2nd Oct 19, 8:36 PM
    Nowtv should basically be the budget brand of Sky who have a perfectly OK average reputation.

    If you need a call package then I don't think you are going to get better than landline and calls for under 18. The cashback is quite a bonus on top of that as well.

    Of course the post office might price match, though their mobile call package is a bit weird.
    • peterhjohnson
    • By peterhjohnson 7th Oct 19, 12:34 AM
    • 59 Posts
    • 20 Thanks
    peterhjohnson
    • #7
    • 7th Oct 19, 12:34 AM
    • #7
    • 7th Oct 19, 12:34 AM
    Their pricing is "interesting"
    A 25/month package goes up to 43.99 after 12 months. Other packages from them nearly double after a year too. Also:
    Prices may increase and services may vary, including during your minimum term. We will let you know about any material changes before we make them.
    You could pay 60 upfront and then you're on 1 month's notice instead of 12
    • Colin_Maybe
    • By Colin_Maybe 7th Oct 19, 9:14 AM
    • 4,766 Posts
    • 2,802 Thanks
    Colin_Maybe
    • #8
    • 7th Oct 19, 9:14 AM
    • #8
    • 7th Oct 19, 9:14 AM
    Their pricing is "interesting"
    A 25/month package goes up to 43.99 after 12 months. Other packages from them nearly double after a year too. Also:
    Prices may increase and services may vary, including during your minimum term. We will let you know about any material changes before we make them.
    You could pay 60 upfront and then you're on 1 month's notice instead of 12
    Originally posted by peterhjohnson
    That's hardly unusual in the T&C's, that said I'm in my 2nd year with them and they're easier to deal with than BT or Sky (my previous and in fact only BB previous providers).

    Before renewal I phoned them and although I'm paying 5 more they threw in any-time calls which negates the rise in our case (25 for fibre). No haggling at all as I was happy with that.
    • kangoora
    • By kangoora 7th Oct 19, 9:42 PM
    • 854 Posts
    • 808 Thanks
    kangoora
    • #9
    • 7th Oct 19, 9:42 PM
    • #9
    • 7th Oct 19, 9:42 PM
    I'm on the NOW TV basic fibre and anytime calls package and it's just gone up to 35.99 (from 20) which is only about 6/month more than other companies 'new customer deals'. It looks like their current offering would be 25 for the same deal (instead of 20).

    I'm holding off swapping in the hope a decent deal becomes available from another provider that I could use to negotiate with as I'd be happy to stay with NOW broadband.

    In terms of service and fibre speed I've been happy with NOW broadband, about 24 Mb/s but I know I'm a fair distance away from the local DSLAM cabinet.

    I wouldn't go to Plusnet if they paid me, awful billing systems and broadband speed dropped by 40% over the duration of the contract on Plusnet. I am 99% convinced Plusnet were throttling my connection as when I switched to NOW TV my connection speed jumped up to 24 MB/s from about 12-13 on Plusnet and has stayed around that speed over the last year.
    • AndyPK
    • By AndyPK 8th Oct 19, 12:21 PM
    • 4,043 Posts
    • 1,180 Thanks
    AndyPK
    apparently it doesn't take much to negotiate with nowtv.


    Just phone um up and say vodafone do it for 23 and they should offer 24 ish
    • foofightin
    • By foofightin 18th Oct 19, 11:25 AM
    • 15 Posts
    • 4 Thanks
    foofightin
    Getting in touch with Now TV is a terrible, frustrating experience. They force you to use their live chat, which is hardly ever available, and finding a contact number to talk to them about billing issues is hard.

    The price increase after the initial contract period is fairly standard, but many providers nowadays contact you when you're approaching the end of your minimum term. Now TV did not do this for me, and I only realised when I had the higher bill through for month 13. I could have diarised a reminder but I thought it was still within my initial term when I switched away.

    I did get a partial credit after leaving for the upfront fee I'd paid for the for the last month of service. However this credit has sat on my account for nearly 2 months, and I cannot get through to anyone to discuss why this hasn't been refunded yet. Their online FAQ's and help site is quite patronising and clearly 'budget' as someone else has described Now TV as being.

    The broadband service itself was good and I don't recall ever having to contact technical support. The bundled router wasn't great but it was quite small and FREE of course.

    If they're the cheapest available to you, I'd go for it again, but just beware of the above if you ever have significant issues with billing or service.
    • AndyPK
    • By AndyPK 18th Oct 19, 12:51 PM
    • 4,043 Posts
    • 1,180 Thanks
    AndyPK
    nowtv take 45 days to put the refund in your account

    https://forums.moneysavingexpert.com/showthread.php?t=6049776&highlight=nowtv
    • Scrounger
    • By Scrounger 18th Oct 19, 1:35 PM
    • 774 Posts
    • 378 Thanks
    Scrounger
    finding a contact number to talk to them about billing issues is hard.
    Originally posted by foofightin
    I usually use: 0800 759 1213

    Scrounger
    • foofightin
    • By foofightin 21st Oct 19, 2:20 PM
    • 15 Posts
    • 4 Thanks
    foofightin
    Thanks. I'm about 10 days over that so hopefully I can get in touch with them soon.
    • ToneP
    • By ToneP 25th Oct 19, 4:15 PM
    • 2 Posts
    • 1 Thanks
    ToneP
    I'm also considering moving to NOW on the same kind of deal as the original poster.
    My concern is that at the end of the sign up process the only option for monthly payments is by using a debit or credit card. They do not accept direct debits or standing orders.
    Essentially I would be granting them the ability to take whatever they want, whenever they want from these cards. If they do the job correctly it would be fine but the potential is there for a really major headache if they take too much or too frequently. Whilst I could then cancel it with my card provider trying to get it back from NOW may be interesting.


    Any thoughts?
    • Colin_Maybe
    • By Colin_Maybe 25th Oct 19, 6:43 PM
    • 4,766 Posts
    • 2,802 Thanks
    Colin_Maybe
    I'm also considering moving to NOW on the same kind of deal as the original poster.
    My concern is that at the end of the sign up process the only option for monthly payments is by using a debit or credit card. They do not accept direct debits or standing orders.
    Essentially I would be granting them the ability to take whatever they want, whenever they want from these cards. If they do the job correctly it would be fine but the potential is there for a really major headache if they take too much or too frequently. Whilst I could then cancel it with my card provider trying to get it back from NOW may be interesting.


    Any thoughts?
    Originally posted by ToneP
    Yes, you worry too much
    • AndyPK
    • By AndyPK 25th Oct 19, 6:44 PM
    • 4,043 Posts
    • 1,180 Thanks
    AndyPK
    It is a little odd. And no DD cash back more importantly!!! From bank

    I’ve not had any issues though.
    • anactuary
    • By anactuary 25th Oct 19, 10:34 PM
    • 695 Posts
    • 184 Thanks
    anactuary
    I'm also considering moving to NOW on the same kind of deal as the original poster.
    My concern is that at the end of the sign up process the only option for monthly payments is by using a debit or credit card. They do not accept direct debits or standing orders.
    Essentially I would be granting them the ability to take whatever they want, whenever they want from these cards. If they do the job correctly it would be fine but the potential is there for a really major headache if they take too much or too frequently. Whilst I could then cancel it with my card provider trying to get it back from NOW may be interesting.


    Any thoughts?
    Originally posted by ToneP
    This was what worried me about Now Broadband - less control than with a direct debit.
    Plusnet has been a real pain with no bills for months and then the bill was wrong so I would probably give Now Broadband a try next time as it can't be any worse than Plusnet.
    • couriervanman
    • By couriervanman 25th Oct 19, 10:50 PM
    • 627 Posts
    • 1,135 Thanks
    couriervanman
    As Now Broadband is 25 or 30 a month could you load a prepaid credit card with the exact amount ie 300 or 360 for a years contract,and make it your payment card on the account
    • ToneP
    • By ToneP 26th Oct 19, 10:32 AM
    • 2 Posts
    • 1 Thanks
    ToneP
    "Yes, you worry too much"



    Not worried but previous experiences with various utility suppliers has made me very wary of allowing them any kind of leeway in what they can do with my money. I've been billed for services they didn't provide, overcharged, charged multiple times for the same thing and been met with a wall of denial when trying to get it corrected. All sorted in the end but a lot of hassle.
    There's an interesting article on MSE about these continuing charge arrangements. One surprising thing is that charges can be made years later against an expired credit card unless you have specifically instructed your card provider payments to block that particular shop/supplier.
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