Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • JDC14
    • By JDC14 29th Jan 19, 6:56 PM
    • 428Posts
    • 125Thanks
    JDC14
    TSB to NatWest Switch
    • #1
    • 29th Jan 19, 6:56 PM
    TSB to NatWest Switch 29th Jan 19 at 6:56 PM
    Hi

    I have 2 quick questions Iím hoping to get help with.

    1. My complaint with TSB regarding their IT issues is outstanding - do I need to keep my account open whilst itís ongoing? Or can I close with effecting the outcome?

    2. I want to switch to NatWest (probably my TSB Account) do I need to close the account as part of the switch to get the £150? I canít see it mentioned in the headline terms but I canít view any PDFs on my phone e so canít view the full terms.

    Thanks,
Page 1
    • Willing2Learn
    • By Willing2Learn 29th Jan 19, 7:07 PM
    • 4,596 Posts
    • 4,150 Thanks
    Willing2Learn
    • #2
    • 29th Jan 19, 7:07 PM
    • #2
    • 29th Jan 19, 7:07 PM
    1. Your TSB account does not need to remain open for the ongoing complaint to be pursued.

    2. The switch donor account will be automatically closed as part of the switch incentive terms.
    I work within the voluntary sector, supporting vulnerable people to rebuild their lives.

    I love my job

    • PRAISETHESUN
    • By PRAISETHESUN 30th Jan 19, 8:13 AM
    • 1,366 Posts
    • 751 Thanks
    PRAISETHESUN
    • #3
    • 30th Jan 19, 8:13 AM
    • #3
    • 30th Jan 19, 8:13 AM
    The status of your complaint will not be affected by closing your account. For your second question, you'd probably need to double check the terms of your switch offer, but typically when taking advantage of any switching incentives you usually need to use the Current Account Switch Service (CASS) which automatically closes the account being switched - so no, it is unlikely to be able to keep your TSB account open
    • PRAISETHESUN
    • By PRAISETHESUN 30th Jan 19, 8:14 AM
    • 1,366 Posts
    • 751 Thanks
    PRAISETHESUN
    • #4
    • 30th Jan 19, 8:14 AM
    • #4
    • 30th Jan 19, 8:14 AM
    This offer is available to new and existing customers. To qualify for the £150 offer you must:

    Apply for an eligible account between the 7th of Jan and 15th of Feb 2019.
    Complete your switch to us using the Current Account Switch Service by the 22nd of March.
    Deposit £1,500 into your NatWest account and log in to online or Mobile banking by the 22nd of March.
    Just checked, you definitely need to use the CASS
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,321Posts Today

8,076Users online

Martin's Twitter