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  • FIRST POST
    JJHumphreys
    Item not delivered who should I claim against post office or retailer?
    • #1
    • 2nd Mar 09, 11:00 AM
    Item not delivered who should I claim against post office or retailer? 2nd Mar 09 at 11:00 AM
    :confused:
    I recently ordered contact lenses from an online retailer, which were dispatched in three consignments. Two arrived as they could be easily posted through the door, but I never recieved the third simply a red 'sorry you were out card' with an explanation that it was too large to go through the letter box (third consigment are a different type and come in different packaging). After several trips to the post office, I was advised to put in a lost package claim as the post office cannot find the item. On picking up the form, it reads that the maximum payout of compensation is 36 but the lenses that are missing come to 50. I thought I may be better off claiming to the retailer rather than royal mail? Any advise would be appreciated?
Page 1
    • steveeeee
    • By steveeeee 2nd Mar 09, 11:35 AM
    • 399 Posts
    • 431 Thanks
    steveeeee
    • #2
    • 2nd Mar 09, 11:35 AM
    • #2
    • 2nd Mar 09, 11:35 AM
    Your contract of sale is with the retailer, not the post office. Report the lost item to the retailer and tell them what's happened.

  • Henry_Hoover
    • #3
    • 2nd Mar 09, 11:57 AM
    • #3
    • 2nd Mar 09, 11:57 AM
    Royal Mail may have returned the package to the sender, which is why they can't find the parcel.

    Contact the retailer - it is up to them to ensure that the items get to you. I wouldn't worry about them not purchasing adequate insurance for the package - thats their responsibility.
    • Mark Hewitt
    • By Mark Hewitt 2nd Mar 09, 12:13 PM
    • 2,078 Posts
    • 909 Thanks
    Mark Hewitt
    • #4
    • 2nd Mar 09, 12:13 PM
    • #4
    • 2nd Mar 09, 12:13 PM
    If you pay for the postage as part of the same transaction then it is entirely down to the retailer to get the parcel to you. Wether they use Royal Mail, Couriers or walk to your house in person, is none of your concern.
    • custardy
    • By custardy 2nd Mar 09, 2:41 PM
    • 34,999 Posts
    • 29,660 Thanks
    custardy
    • #5
    • 2nd Mar 09, 2:41 PM
    • #5
    • 2nd Mar 09, 2:41 PM
    as said,go back to your retailer and stand firm on this
    its down to them to replace/refund
  • JJHumphreys
    • #6
    • 2nd Mar 09, 7:20 PM
    • #6
    • 2nd Mar 09, 7:20 PM
    Excellent thanks everyone I'll go back to the retailer.
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