Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

    A O L refund or lack of it
    • #1
    • 2nd Mar 09, 3:46 PM
    A O L refund or lack of it 2nd Mar 09 at 3:46 PM
    I cancelled my AOL account last year and after a few months I noticed they where still taking the DDs from my account when I rang them they apologised and said that there had been a mistake and my account was now closed and that the DDs where taken in error and that I would receive a full refund in 40
    days, after 55 days I rang them and they said that a refund had not been issued and that they would issue 1 and this would deffinately be in my account within 30 days,
    after 37 days there was still no refund but they said that a refund had been requested on the date that I last called and that it will be in my account within the next 2/3 days,
    two weeks later still nothing so I rang today and they said that the refund was proccessed in january and that the refund should have entered my account on or around 26/02/09 I told them that I have my bank statements in front of me and that it had not and that I was willing to send them copies to show this, they said that there is no need and that they believe me and they will investigate the matter and
    get back to me in 48 hours.
    what rights have I got and is there any authorities that I can contact to help
    me retrieve my money,can I sue them and can I demand statements from them in writing.
Page 1
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,365Posts Today

6,309Users online

Martin's Twitter