Purple or Blue Debit card with Natwest Select A/C ?

stclair · 20 January 2012 at 9:59PM

jen245 wrote: »

Really?! How do I get one of those?

Jen dont start or ill have to kill myself :rotfl:

jen245 · 20 January 2012 at 10:01PM

Spoilsport

Toe-Jam · 21 January 2012 at 11:52AM

stclair wrote: »

There will be some changes in February anyway as the bank will start to issue contactless debit cards to selected customers on a pilot basis.

Does this include Ulsterbank or are we getting left out as usual

RightyTightyLeftyLoosey · 28 January 2012 at 11:38AM

I've just been into my branch about the pay@pump problem and they were clueless and had never heard of this problem. They've ordered me a replacement card - my account is Select Silver. So, I'll see what arrives in the post.

stclair · 28 January 2012 at 9:47PM

RightyTightyLeftyLoosey wrote: »

I've just been into my branch about the pay@pump problem and they were clueless and had never heard of this problem. They've ordered me a replacement card - my account is Select Silver. So, I'll see what arrives in the post.

My card does not work in self-service petrol pumps, why is this?

If your Visa Debit card replaces a Solo card (and begins with the numbers 4751 27 or 4751 28) this cannot be used in unattended Point of Sale terminals. This card type can only be used at a retailer or supplier of services where they can authorise the transaction with us at the time of the transaction being made and self-service terminals, such as those on trains or at petrol pumps, cannot perform such an authorisation.

http://www.natwest.com/global/visa/common-questions.ashx

silvercar · 1 February 2012 at 11:17AM

silvercar wrote: »

I opened the select silver and the blue card arrived. I went into branch and asked for a cheque book. They said the computer said "no" and the account was showing on the system as not credit passed. The manager was quite abrupt and suggested I write to experian to get my credit file for £2 and then go back to them with the credit record and they will consider applying for the cheque book for me.

I went home and instantly downloaded by experian credit file through the silver account benefits. It was clean, as I expected. I then phoned the silver select helpline, where they were amazed at what the branch had said and ordered me a cheque book which arrived a few days later.

I am now considering making a complaint on the grounds that:
a) branch manager should have known that one of the silver account benefits is instant experian credit file access.
b) he gave me wrong information and was abrupt/ dismissive.
c) he should have been able to order me a cheque book.

So I made the complaint.

The manager then contacts me and says he is mystified that I have been sent a cheque book as his system still shows no cheque book facility and this is not changeable however long you have the account.

So I go in the branch to show him the cheque book. It turns out the account on the cheque book is for my son's account that I have 3 rd party access to :mad:
Luckily I hadn't written a cheque.

The manager says the only way to proceed is to re-apply to open a new account as then the manager can appeal the decision to refuse a cheque book. There is no way to appeal an existing account and the status of an existing account will never be changed!!

So I decide to let him go ahead, open a new account and appeal - though he warns me that the likelihood of a successful appeal are minimal.

So he clicks a few boxes, applies to open a new account and......
immediate account authorisation, full purple debit card, cheque book and overdraft offered.:j

He can't explain why the first account was designated no-credit, but we wonder if the girl who opened it did something incorrect.

So now it looks like I will have two NatWest current accounts, the Silver Select with no credit facilities and a proper account that I can use.

stclair · 1 February 2012 at 2:49PM

silvercar wrote: »

So I made the complaint.

The manager then contacts me and says he is mystified that I have been sent a cheque book as his system still shows no cheque book facility and this is not changeable however long you have the account.

So I go in the branch to show him the cheque book. It turns out the account on the cheque book is for my son's account that I have 3 rd party access to :mad:
Luckily I hadn't written a cheque.

The manager says the only way to proceed is to re-apply to open a new account as then the manager can appeal the decision to refuse a cheque book. There is no way to appeal an existing account and the status of an existing account will never be changed!!

So I decide to let him go ahead, open a new account and appeal - though he warns me that the likelihood of a successful appeal are minimal.

So he clicks a few boxes, applies to open a new account and......
immediate account authorisation, full purple debit card, cheque book and overdraft :joffered.

He can't explain why the first account was designated no-credit, but we wonder if the girl who opened it did something incorrect.

So now it looks like I will have two NatWest current accounts, the Silver Select with no credit facilities and a proper account that I can use.

I just pray for yours and the banks sake AVU dont close the account now or when you get the card its blue :rotfl:

silvercar · 1 February 2012 at 5:30PM

stclair wrote: »

I just pray for yours and the banks sake AVU dont close the account now or when you get the card its blue :rotfl:

Is that likely to happen? TBH there genuinely is no reason for me not to have a cheque book - no bad history of even a bounced cheque. I was given to understand the process is automated, is that right?

I'm not bothered about the debit card being blue or purple as I use my credit card at pay-at-pump, its the cheque book I need.

money_grows · 4 February 2012 at 2:14PM

stclair wrote: »

My card does not work in self-service petrol pumps, why is this?

If your Visa Debit card replaces a Solo card (and begins with the numbers 4751 27 or 4751 28) this cannot be used in unattended Point of Sale terminals. This card type can only be used at a retailer or supplier of services where they can authorise the transaction with us at the time of the transaction being made and self-service terminals, such as those on trains or at petrol pumps, cannot perform such an authorisation.

http://www.natwest.com/global/visa/common-questions.ashx

Hello Stclair,

I'm also with Natwest and they are my main banking provider.
I hold a select account with a cheque book & the blue visa debit card.
I have recently opened another select account for budgeting purposes. How do I ensure I receive the PURPLE Visa debit card for my new account or my other select account?
When I speak to Natwest actionline no one really understands?

stclair · 5 February 2012 at 3:53PM

money_grows wrote: »

Hello Stclair,

I'm also with Natwest and they are my main banking provider.
I hold a select account with a cheque book & the blue visa debit card.
I have recently opened another select account for budgeting purposes. How do I ensure I receive the PURPLE Visa debit card for my new account or my other select account?
When I speak to Natwest actionline no one really understands?

If you scored high enough at the application stage you will be sent one automatically. If you would prefer for a purple card you may be better off speaking to your branch and telling them you would like a "Service Card".

Purple or Blue Debit card with Natwest Select A/C ?

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