Oled tv screen burn

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  • almillar
    almillar Posts: 8,621
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    I don't have an OLED screen, nor a manual - I'm speaking in general terms. The manufacturer will expect you to have read the manual front to back - not just the marketing guff - on how to operate the TV. If you do that, and it doesn't mention screen burn, you're in a stronger position. But it very likely does. Lots of mobile phone screens are OLED, by the way, and can also suffer screen burn.
  • gfplux
    gfplux Posts: 4,985
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    Wow, I am so happy I have read this thread.
    After 8 years we are in the market for a new TV. As not a regular purchase we are looking to future proof our next TV. So have thought that OLED was the way to go.
    Not sure now. I know of screen burn as it was a common problem in the 70’s. At one time I worked in an office where the TV was tuned to a single currency page all day. Screen burn was even apparent when the TV was off!

    I have to say the retailers involved and the maker have a cheek to say it is your fault.
    Your TV is NOT fit for purpose.

    However is this a case of poor quality control when making the screen. Otherwise surely every set would be effected.
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  • gfplux
    gfplux Posts: 4,985
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    Just read an article about this. (There are lots of articles about the problem, I am amazed I had not heard of this problem with OLED)
    Apparently there is a Pixel refresher in settings that you can use on LG and Sony sets.
    Have you used this and did it make any difference?

    I wonder how long my wife watches QVC for ;)
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  • gfplux
    gfplux Posts: 4,985
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    This could be a quality control issue as well.

    https://www.zdnet.com/article/lg-embarrasses-with-oled-burn-in-at-tradeshow/
    QUOTE
    TV reviews site RTings.com has been conducting a burn-in test on six 2017 OLED TVs since January this year. Uniformity issues were clearly visible after the four-week stage. LG engineers visited the site's lab and confirmed the issues were a result of a factory problem and that some panels were more prone than others.
    END QUOTE
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  • getmore4less
    getmore4less Posts: 46,882
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    Get over to AVforums where the people that know about tvs hang out.
  • gfplux
    gfplux Posts: 4,985
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    Get over to AVforums where the people that know about tvs hang out.

    Thank you. I have signed up.
    There will be no Brexit dividend for Britain.
  • gfplux
    gfplux Posts: 4,985
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    Another issue that I now know about....sub titles.

    We use subtitles almost all the time due to differing hearing levels.

    These surely will cause burn in as they are on almost for all of our TV watching.

    Looks like goodbye OLED and hello Samsung QLED.
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  • takman
    takman Posts: 3,876
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    gfplux wrote: »
    Another issue that I now know about....sub titles.

    We use subtitles almost all the time due to differing hearing levels.

    These surely will cause burn in as they are on almost for all of our TV watching.

    Looks like goodbye OLED and hello Samsung QLED.

    Subtitles shouldn't cause any issues because they are only on the screen for a short amount of time then they change so the same pixels won't be constantly on.
  • DLG7
    DLG7 Posts: 2
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    edited 1 November 2018 at 2:46PM
    Hello Thomas
    Thought you might like an update on my screen burn issues which seem to be very similar to yours. Over the past few weeks I have done a lot of research on the problem and several things have become obvious. 1) There is a screen burn issue with a number of LG OLED TV panels which they are aware of 2) 'Which' magazine looked at the issue and said that it should not be a problem for home owners as you would have to use your TV in a manner comparable to that of a screen in a commercial airline for it to affect the TV 3) RTings.com have been carrying out tests on LG OLED screens and have noted issues which LG engineers have acknowledged. 4) LG have written into the small print of their guarantee that screen burn is not covered .. the reason being that it can only be caused by inappropriate user behaviour 5) Retailers have been using this excuse as a means to avoid honouring guarantees.
    Since I posted before, Richer Sounds quite reluctantly agreed to send and engineer to look at the TV. He came round last Friday, took some photos on his phone and reported back to Richer Sounds that there was screen burn on the TV along with another issue but, because of the screen burn factor the guarantee would not cover the cost of the repair which would be in the region of £450. The RS customer service department contacted me and said that they would not pay for the repair. A few days earlier I had posted a negative review of Richer Sound’ on the Trustpilot website under the heading ‘Guarantee not worth the paper it is written on’ which simply asked ‘Why didn’t anyone tell me about the issues with screen burn before selling me an OLED TV for £1800?’
    This had prompted a reply from their Operations Director who said that ‘Customer service was paramount to them and my issue was being looked into by the Customer Service Dept and please contact me for further help’
    Once I had received the knock-back from the Customer Service Dept, I e-mailed this Director explaining the problem and ending by saying that I had used Richer Sounds because I thought they were a reputable company and hoped he would honour the spirit of their 6 year guarantee. I attached some photos of the screen and my findings and conclusions on the issue of screen burn. Within 3 hours of the phone call saying that they would not pay for the repair I received a call from the Customer Services Manager who had been contacted by the Operations Director who told me that they had decided to pay for the repair after all as a token of ‘good will’. Good for them. I think that their 'hands were tied' a lot by LG's stance on an issue which is becoming an increasing concern. I am pleased with the way RS eventually resolved this issue which is a credit to them.
    I also noticed an interesting thread on the AV Forums of someone called MickyV who had a similar issue with an LG OLED TV that he had bought from PC World/Currys. He had received the standard rejection etc from the retailer but decided to take them to Small Claims Court ... and WON.
    He received a full refund for the TV along with court expenses. The ruling was that, as he had told the retailer his viewing habits & they had said there would be no problem, it was not fit for my purpose. I cannot post a link with this message but the key points are on Page 10 of a thread called 'lg-e6-screen-burn issue.2100003
    The posts on Jan 12 2018 (Currys response) and Feb 14 2018 (Result of Court Case) are worth looking at.
    Hope this is not too long-winded
    Regards
    DLG7
  • Pleased to hear you got it sorted DLG7.

    I've got a 2017 LG OLED and I regularly read AVForums.
    My TV is brilliant and hasn't even stuttered once in over a year. If you read the manufacturers forums for LG OLED's there you'll see many hundreds of users like me, using their TV's without a problem or sometimes fine-tuning how the TV works and yes, sometimes grumbling about one problem or another.
    If there are the issues suggested by RTings & others and they are widespread there would be posts galore on that forum about screen burn from disgruntled users.
    But there aren't.
    Maybe because AVForums readers understand the importance of leaving the TV plugged in at all times so that the automatic screen cleaning cycle is allowed to do it's job and also maybe because they know how they can manually run a clean cycle at the first sign of a problem.
    I know that doesn't help if you've got a screen burn problem like DLG7 or the OP above but I think it's a rarity to be honest.

    Also personally I would rather rely on the opinion of multiple users who own the product on a specialist forum like AVForums to form an opinion on purchase rather than a general forum like this GFPlux.
    LG OLED's have been sold here for four or five years so if it has been a problem in the past I'm sure there would have been posts on AVForums.
    I would also note that any problem (as seen here) relates to 2017 models and not the 2018 models which are currently on sale. AVForum members including myself were aware that purchase of a 2017 model was often described as "a lottery" but I don't read about current models to know if that's still the case.
    If it does concern any genuine prospective buyers, feel free to look.
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