Sky TV retention deals ( post your haggling successes )

OohSoHolly wrote: »

Just wanted to ask what reasons people were giving when you are asked the “We’re sorry you want to leave can I ask why?” Question. I usually say price but they start trying to break down my package which I don’t want I just want the discount. We have SKY Q at the moment and wondered whether it was better to say I was unhappy with the service?

Just cancel to get at least 50% off TV. If they ask why, just tell them that you have a friend who works at BT who has given you a deal to go to them.

OohSoHolly wrote: »

Just wanted to ask what reasons people were giving when you are asked the “We’re sorry you want to leave can I ask why?” Question. I usually say price but they start trying to break down my package which I don’t want I just want the discount. We have SKY Q at the moment and wondered whether it was better to say I was unhappy with the service?

I always say price. If they try and take bits away I say I wouldn't trust myself not to add them back in and I can't afford that, so its all or nothing for me! Never take a deal you're not happy with there'll surely be another if you wait.

Mchambers wrote: »

Just cancel to get at least 50% off TV. If they ask why, just tell them that you have a friend who works at BT who has given you a deal to go to them.

That never worked for me.
I put in my cancel request and i have checked all 3 devices options and all 3 say come back for 30% off tv price and not 50%.
Last year when i did cancel i got 50% in Mysky,tv and app and 2 weeks later 60% and when i went to accept was told it was an error. I did wait till it got cut off and tokk a 60% 12 month deal.
While i was on the chat last week she asked about fibre,rental and calls and when she came to give me "deal" the discount was off tv and not phone part so i asked what about phone part as you asked about it and she said if did not want calls package she could sell me Sky mobile instead but i would still have to fibre and rental so more expensive for me.
Maybe it's just me that has not got the 50% offer.

What a nice suprise today.
Whilst considering excellent offer from VM
I called Sky to apply 31 days.
Left call with 40% discount 18 months.
Although more expensive than VM
I retain my q silver/mini box/fibre/talk -72 /month 18 mths.
At least I got the follow up call from VM -had to decline though 45 per month was tempting.
Didn’t mention my illness though honestly can't be bothered with returning Sky kit and arranging new VM install.

Colin_Maybe wrote: »

I had a nice surprise myself from Sky this morning. They sent me a letter in reference to a written complaint from myself a few weeks back (apologising in taking so long). I was complaining about being unable to get through to anyone on the phone regarding a billing mistake, they said that they could see I'd finally got in touch with someone (through the My Sky App) and it had been resolved. If I wanted to speak to them anymore in regards to this they gave me the telephone number to ring. :mad:

I guess Sky don't do irony.

That’s unfortunate.
I filled in the online cancel option, left my mobile number and got a callback.
Though 1st attempt last week to almost 1 week to get a call though todays attempt I was called today.