Toys R Us - am I right?! Please help
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Ladybug13
Posts: 5 Forumite
Hi all,
I'd really appreciate some wisdom. I ordered £103 from Toys R Us at the end of October when they were running their 'spend £100, get £10 discount and a £10 gift card' deal. The £103 became £93 after the £10 discount was applied, but I was still expecting a gift card via email last week as my initial total was over the £100 minimum spend.
I've had several emails to and fro this week asking about the whereabouts of my gift card, but they're saying as I only spent £93, I don't qualify for the gift card. They've sent me the t&c's of the deal and I can't see anywhere where it specifies that the £100 spend has to still be more than £100 after the £10 discount is taken off. In my mind, the original total was more than £100 so I should qualify for both parts of the deal (the discount and the gift card).
Am I right to continue debating this with them? Or have I got it wrong? I'd really appreciate it if anyone is able to clear it up for me.
Many thanks
I'd really appreciate some wisdom. I ordered £103 from Toys R Us at the end of October when they were running their 'spend £100, get £10 discount and a £10 gift card' deal. The £103 became £93 after the £10 discount was applied, but I was still expecting a gift card via email last week as my initial total was over the £100 minimum spend.
I've had several emails to and fro this week asking about the whereabouts of my gift card, but they're saying as I only spent £93, I don't qualify for the gift card. They've sent me the t&c's of the deal and I can't see anywhere where it specifies that the £100 spend has to still be more than £100 after the £10 discount is taken off. In my mind, the original total was more than £100 so I should qualify for both parts of the deal (the discount and the gift card).
Am I right to continue debating this with them? Or have I got it wrong? I'd really appreciate it if anyone is able to clear it up for me.
Many thanks
0
Comments
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Hi all,
I'd really appreciate some wisdom. I ordered £103 from Toys R Us at the end of October when they were running their 'spend £100, get £10 discount and a £10 gift card' deal. The £103 became £93 after the £10 discount was applied, but I was still expecting a gift card via email last week as my initial total was over the £100 minimum spend.
I've had several emails to and fro this week asking about the whereabouts of my gift card, but they're saying as I only spent £93, I don't qualify for the gift card. They've sent me the t&c's of the deal and I can't see anywhere where it specifies that the £100 spend has to still be more than £100 after the £10 discount is taken off. In my mind, the original total was more than £100 so I should qualify for both parts of the deal (the discount and the gift card).
Am I right to continue debating this with them? Or have I got it wrong? I'd really appreciate it if anyone is able to clear it up for me.
Many thanks
If the deal asks you to spend £100,then you didnt spend £100
https://help.toysrus.co.uk/support/solutions/articles/23000011655-where-is-my-free-10-gift-card-coupon-voucher-£10 Gift Card When You Spend £100 Or More - Terms and Conditions
Your free £10 gift card/coupon will be issued when you spend £100 or more at Toys ‘R’ Us, in a single transaction from 18th October 2017 until 17th November 2017 only. Purchases made online will receive a gift coupon via email on either 17th November 2017 or 18th November 2017. The £100 spend must exclude Baby Milk/Food/Formula, Gift Cards/Vouchers, Insurance and Carrier Bags. Limit one £10 gift card/coupon reward per transaction. The free £10 gift card/coupon can be redeemed against any Toys ‘R’ Us purchases (excluding Baby Milk/Food/Formula, Gift Cards/Vouchers, Insurance and Carrier Bags) in-store or online from 18th November 2017 until 30th November 2017 only. Minimum £10 Toys ‘R’ Us spend applies to gift card/coupon redemption. Gift coupons issued via the website cannot be redeemed in-store and gift cards issued in-store cannot be redeemed online.0 -
Ok, thank you. Those are the terms and conditions they've sent me. My initial total WAS more than £100 though. The deal was 'spend £100, get a £10 discount AND a £10 gift card'. It was the discount that took me down to below £100. So I've received half of the deal, which is why I was questioning it. My understanding was both parts of the deal were tied with the first initial total. - I must have spent £100 to qualify for the discount in the first place?0
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Ok, thank you. Those are the terms and conditions they've sent me. My initial total WAS more than £100 though. The deal was 'spend £100, get a £10 discount AND a £10 gift card'. It was the discount that took me down to below £100. So I've received half of the deal, which is why I was questioning it. My understanding was both parts of the deal were tied with the first initial total. - I must have spent £100 to qualify for the discount in the first place?
Yes,you placed an order over £100,and got the £10 discount.
To get the gift card the final order total spend had to be over £1000 -
Ok, thanks. Still feeling cheated by the way they phrased it on the banner online, but accept your explanation. Thanks for your help, I'll check the small print better next time!0
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I'll admit,its not the clearest.0
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