Avro Energy reviews: Give your feedback

Dobbibill · 13 May 2018 at 7:31AM

Just completed my switch to Avro.

So far all has gone well and they requested my opening readings.

What I did like was that once my switch was initiated, I was able to log in online to see how the switch was going as it has a timeline of events that the switch process goes through.

Seamless and smooth - very happy so far.

Consumerist · 13 May 2018 at 12:15PM

Dobbibill wrote: »

Just completed my switch to Avro.

So far all has gone well and they requested my opening readings.

What I did like was that once my switch was initiated, I was able to log in online to see how the switch was going as it has a timeline of events that the switch process goes through.

Seamless and smooth - very happy so far.

I would suggest that you send Avro a snapshot(s) of your opening/closing meter readings. This may help head off any problems from the validation company rejecting them.

Dobbibill · 13 May 2018 at 2:34PM

Consumerist wrote: »

I would suggest that you send Avro a snapshot(s) of your opening/closing meter readings. This may help head off any problems from the validation company rejecting them.

They are welcome to have them - I take weekly pics of my meters and submit readings.

kendizle · 14 May 2018 at 5:29PM

Avoid like the plague. Input details and they refused to believe my gas usage figures were so low, yet happily accepted my higher than average electricity usage figures. Gave me 2 weeks to provide a final bill as proof, despite stating themselves that it takes 6-8 weeks to get your final bill. Wanted me to go on a higher than advertised tariff, to which I obviously refused. They cancelled my switch.

On a positive note I have now switched to Outfox The Market, who dont apply a standing charge, so I'm now saving an extra £100!!!

Consumerist · 14 May 2018 at 5:49PM

kendizle wrote: »

. . . On a positive note I have now switched to Outfox The Market, who dont apply a standing charge, so I'm now saving an extra £100!!!

Although there is no standing charge, as such, they do charge a "membership fee" which varies according to your usage. Since you can't be too sure of what next year's usage might be, it seemed a bit risky to me. I'll need to think that one through before going with them.

sccmillhouse · 16 May 2018 at 10:47AM

I've just switched plans from Simple and Value to the MSE flagged Simple and Premium. So I had to wait 15 mins (27 in queue) to get through but no hardship - call waiting system is clear and accurate. Switch took two mins on the phone. Compared to IRESA who I also had the misfortune to try a couple of years ago this company is doing a decent job on customer service. So they're very busy - I wonder why. I remain a happy customer along with 93% of voters on MSE Cheap Energy Club so either you're timing your calls wrong or have got massively high expectations of a small energy biller. As for smart meters, I have one but it's no problem looking at the reader box once a month and emailing in. Some peoples expectations are unbelievable. Who do they think will pay for enough CS agents to reduce the waiting time?

Dobbibill · 16 May 2018 at 11:18AM

Consumerist wrote: »

Although there is no standing charge, as such, they do charge a "membership fee" which varies according to your usage. Since you can't be too sure of what next year's usage might be, it seemed a bit risky to me. I'll need to think that one through before going with them.

I agree, the membership fee is just a replacement for a standing charge. This wouldn't work for me as I'm a high user so the membership fee worked out at £13.99 a month :eek:

Consumerist · 16 May 2018 at 11:49AM

sccmillhouse wrote: »

. . . Who do they think will pay for enough CS agents to reduce the waiting time?

Hi sccmillhouse and welcome to the forum.

Good point.

I've recently signed up with Avro and I don't expect more than a no-frills service when I'm paying no-frills prices for my energy.

I compare it to the likes of 1899.com for telephone services. It's CS is very basic but efficient for the most part and calls are very cheap compared to BT.

Lifes_Grand_Plan · 17 May 2018 at 2:40PM

Surprised to see all the positive feedback on here. Just switched to Avro and got the "supply now live" type e-mail asking me for meter readings. Followed the link and got "Sorry an Error Occurred.
Sorry, something has gone wrong. Our team has been notified and will try to correct the problem. Please try again later."

Have tried contacting them by phone, Facebook and Twitter and getting no response on any options. Have now e-mailed them but not holding my breath.

You only need to look on their Twitter / Facebook to see their last response (Twitter is March) or the constant "Our phone lines are closed today for training messages" which are numerous. Going to switch straight back out.

Consumerist · 17 May 2018 at 3:03PM

Lifes_Grand_Plan wrote: »

. . . You only need to look on their Twitter / Facebook to see their last response (Twitter is March) or the constant "Our phone lines are closed today for training messages" which are numerous. Going to switch straight back out.

Yes, it looks as though well soon be getting the standard "victims of our own success" excuses just before the company collapses completely.

Watch this space. :rotfl:

Edit
Dunno why I'm laughing - I've just joined them. :eek:

Avro Energy reviews: Give your feedback

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