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  • FIRST POST
    • linzi2484
    • By linzi2484 15th Nov 12, 12:25 PM
    • 178Posts
    • 1,541Thanks
    linzi2484
    OMG Is this for real
    • #1
    • 15th Nov 12, 12:25 PM
    OMG Is this for real 15th Nov 12 at 12:25 PM
    Just received this email from boots


    Congratulations valued customer,
    You won!
    You are the lucky winner of:
    A Trip for two to Barcelona courtesy of VO5 Extreme style.
    We will be in contact with you shortly to arrange your prize.


    To find out more about VO5 products please view our range at Boots.com

    For any queries or questions, please email: bootscustomercare@bezier.com Subscribe to other emails

    Is it for real i entered this competition http://forums.moneysavingexpert.com/showthread.php?t=4161457&highlight=vo5+barcelona so am hoping it is but doesn't look like a normal wem???
Page 25
    • myabeth22
    • By myabeth22 19th Nov 12, 11:36 AM
    • 93 Posts
    • 500 Thanks
    myabeth22
    I think they have 9000 people to get through so you will get them at some point.
    Originally posted by moreofthegoodstuff
    Yeah probably I just assumed it would be a generic multi-email again!
    • GuruOnAMountain
    • By GuruOnAMountain 19th Nov 12, 11:39 AM
    • 26 Posts
    • 129 Thanks
    GuruOnAMountain
    I was one of the "winners" here, too and although I did think the email was genuine, I didn't go around telling everyone or putting it on Facebook as I thought I'd wait to hear from them in regards to making arrangements for the trip, first. I told a couple of people (close friends and family and left it at that).

    However, I did get the email on my phone a couple of minutes before I started a shift at work, so went about 4 hours thinking that I had won before I got the second email on my break, so the disappointment was quite high. I think some people are being a bit harsh on people who are saying that they are "gutted" etc. I think for a start some people might have got the apology email first before the winning email or have seen this thread here before they got their winning email and so didn't really have the excitement followed by disappointment. Furthermore, some people are generally led by their emotions more than others, so some people will have felt really upset by their chance at a holiday being withdrawn while others wont have been.

    At the end of the day, it is great that Boots gave everyone at least something to say sorry but it was a silly mistake to happen and did take a fairly long time for them to rectify. If they sent that email out to 9000 people I would imagine they would have started to get 'Thanks for this, looking forward to hearing from you' etc. emails in within a few minutes so must have realised quickly that they'd made a mistake. If I were a manager there, the minute I realised the mistake I'd have sent out an email saying that there had been an error. I wouldn't have sweated over it for an hour before sending an email.

    Also, as for the employee who sent the email out, I feel sorry for them. It was a mistake and we all make mistakes, to be sure but it was a fairly costly mistake for the company. OK, the £10 in Advantage points doesn't actually cost the company £10, so say it costs them £5, then times that by 9000, that's still £45,000. I'd also think that quite a few people who have been given the points will make sure that they don't spend a penny over the £10 out of spite and quite a few people who have been involved in this competition will boycott Boots in the future out of spite. More importantly, though, I would imagine that there would be repurcussions from VO5 who might feel that they have been portrayed negatively through all of this and may look for financial recompense. Although I hope the employee doesn't lose their job, it wouldn't surprise me if they did. On my first day working in a department store, I was dusting shelves and a customer banged into me, making me bang into the shelf. Two small glass candle holders fell to the floor and smashed. They each retailed at £5 each, so that was £10 overall in cost, although obviously it would have cost the company less than this to buy them. I fully expected to have to pay for this out of my wages and since it was only my first day, also expected that I might be disciplined and/or lose my job over it and it probably only cost the company a measly few pounds. How much more could you expect to lose your job if your simple mistake had cost your company thousands of pounds? I'm sure the employee in question had a sleepless night that night, anyway.
    • chrissie57
    • By chrissie57 21st Nov 12, 1:32 PM
    • 4,756 Posts
    • 119,547 Thanks
    chrissie57
    Guess we have all had this - I received mine a couple of hours ago.

    Hi,

    Thank you so much for your patience with us, we are pleased to confirm that we have begun adding the £10 worth of Boots Advantage Card points (1000 points) to all participants in the VO5 competition and over the next seven days you will see these updated on your account. Youíll only need to contact us again, if you havenít already, if you do not have an Advantage Card and wish to nominate a friend or family memberís card instead or if you didnít register your Advantage Card details when you first entered the competition.

    The second prize draw was conducted on Monday 19th November and the winner has now been notified. Thank you and once again we apologise that on this occasion things didnít run as smoothly as we would have liked.

    Best wishes

    The Boots Advantage Card Team


    I was hoping the winner of the second draw might be on here - but guess no one would believe it until they tickets in their hand
    "If ever there is a tomorrow when we're not together... there is something you must always remember. You are braver than you believe, stronger than you seem, and smarter than you think. But the most important thing is, even if we're apart... I'll always be with you. "
    A.A. Milne

    We are such stuff
    As dreams are made on; and our little life
    Is rounded with a sleep.


    Not everything that is faced can be changed, but nothing can be changed until it is faced (James Baldwin)
    • DUKE
    • By DUKE 21st Nov 12, 1:42 PM
    • 7,232 Posts
    • 339,704 Thanks
    DUKE
    I don't think they'd own up to winning this.
    Thanks everyone!
  • Silver-Cat
    I never got an email at all but I did get a phone call. I've been trying to call them back on the number that called me to check it was genuine but the line is always busy so I guess it was a no...
    I guess I don't get the points either
    • kiwi07
    • By kiwi07 27th Nov 12, 6:40 PM
    • 1,641 Posts
    • 1,181 Thanks
    kiwi07
    Guess we have all had this - I received mine a couple of hours ago.

    Hi,

    Thank you so much for your patience with us, we are pleased to confirm that we have begun adding the £10 worth of Boots Advantage Card points (1000 points) to all participants in the VO5 competition and over the next seven days you will see these updated on your account. Youíll only need to contact us again, if you havenít already, if you do not have an Advantage Card and wish to nominate a friend or family memberís card instead or if you didnít register your Advantage Card details when you first entered the competition.




    The second prize draw was conducted on Monday 19th November and the winner has now been notified. Thank you and once again we apologise that on this occasion things didnít run as smoothly as we would have liked.

    Best wishes

    The Boots Advantage Card Team


    I was hoping the winner of the second draw might be on here - but guess no one would believe it until they tickets in their hand
    Originally posted by chrissie57

    Has any of you received the points?
    • jeanmd
    • By jeanmd 27th Nov 12, 6:54 PM
    • 2,265 Posts
    • 25,053 Thanks
    jeanmd
    Has any of you received the points?
    Originally posted by lucky18
    Mine's gone on today.
    Thank you to everyone who contributes to mse.

    "Discipline is just choosing between what you want now and what you want most" - Unknown Author
    • starrybee
    • By starrybee 27th Nov 12, 6:57 PM
    • 1,769 Posts
    • 17,977 Thanks
    starrybee
    I checked a couple of days ago and they were there.
    • independance
    • By independance 27th Nov 12, 7:03 PM
    • 1,558 Posts
    • 10,181 Thanks
    independance
    I have mine.
    • chrissie57
    • By chrissie57 27th Nov 12, 7:04 PM
    • 4,756 Posts
    • 119,547 Thanks
    chrissie57
    Mine are on
    "If ever there is a tomorrow when we're not together... there is something you must always remember. You are braver than you believe, stronger than you seem, and smarter than you think. But the most important thing is, even if we're apart... I'll always be with you. "
    A.A. Milne

    We are such stuff
    As dreams are made on; and our little life
    Is rounded with a sleep.


    Not everything that is faced can be changed, but nothing can be changed until it is faced (James Baldwin)
    • kiwi07
    • By kiwi07 27th Nov 12, 7:09 PM
    • 1,641 Posts
    • 1,181 Thanks
    kiwi07
    I haven't. What e-mail did you use to e-mail your advantage card number?
    • jeanmd
    • By jeanmd 27th Nov 12, 7:32 PM
    • 2,265 Posts
    • 25,053 Thanks
    jeanmd
    I haven't. What e-mail did you use to e-mail your advantage card number?
    Originally posted by lucky18
    I clicked the one in the email boots.customercare_team@boots.co.uk
    Thank you to everyone who contributes to mse.

    "Discipline is just choosing between what you want now and what you want most" - Unknown Author
    • tonkatol
    • By tonkatol 27th Nov 12, 9:29 PM
    • 214 Posts
    • 2,306 Thanks
    tonkatol
    I checked and mine hadn't gone on as of 11.00 am today - if they are doing it alphabetically, my surname starts with T, so guess I will be near the end. Hope they go on soon though!
    September Wins : One Direction posters, Kappa Football.

    Thank you to all the lovely posters & board guides
  • hanlou007
    hahahaha

    come on , be honest , how many people have been jumping up n down
    • Buttercup
    • By Buttercup 6th Dec 12, 7:54 AM
    • 165 Posts
    • 28 Thanks
    Buttercup
    Still not got my points yet, anyone else waiting
    Sarah x
    • zoe1984
    • By zoe1984 7th Dec 12, 9:50 AM
    • 235 Posts
    • 463 Thanks
    zoe1984
    I got the points credited to my boots account on 29th of November. I didn't get an email saying they were there. I checked on the off chance and there they were.
  • BexQuattro
    Just an update for everyone.
    The firm responsible for the mistake lost the Boots contract which included a lot of in-store point-of-sale. This error in regards to the Barcelona competition seems to have been the deciding factor in Boots taking their work elsewhere. The contract was worth £10m.
    The agency was Bezier and they've just announced redundancies for most of their staff (at least 400 people).

    I feel sorry for the staff at Bezier and I'm not sure how I feel about Boots. I think that while this is very unfortunate that it's just daily life. Someone made an IT error and send an email to the wrong mailing list. This caused a PR mess for Boots and they withdrew their business from their supplier. Sad but Just how it goes I guess.

    I don't think though that anyone here should feel bad for getting their £10 from Boots. No-one here caused the problem that led to Boots withdrawing Bezier's contract. And actually a lot of people here were genuinely upset (even though it's nothing major really) to find out they'd been informed of their win in error, so I think the £10 apology from Boots is fine.

    Just thought I'd let you know how it turned out.
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