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  • FIRST POST
    • MSE Archna
    • By MSE Archna 16th Mar 06, 6:07 PM
    • 1,874Posts
    • 6,140Thanks
    MSE Archna
    Batter down your annual mobile costs article Discussion Area
    • #1
    • 16th Mar 06, 6:07 PM
    Batter down your annual mobile costs article Discussion Area 16th Mar 06 at 6:07 PM


    This thread is specifically to discuss the content of the

    Batter down your annual mobile costs article

    To discuss or ask a question about this article or to report your haggling successes: click reply
    Last edited by MSE Researcher; 14-06-2010 at 2:35 PM.
    Report inappropriate posts: forumteam@moneysavingexpert.com




Page 2
  • doctorbk10
    vodafone
    Tried to negotiate a better deal, but they won't even match the deal they offer on the web to new customers, but said I was welcome to sign up for it if I changed my number.
    Not very good customer service, I shall now look at other networks.
    • ooberandy
    • By ooberandy 22nd Mar 06, 6:11 PM
    • 50 Posts
    • 7 Thanks
    ooberandy
    £30 a month contract for £15
    Hello,

    Im on o2 & have been for about 3 years now. My phone contract is for 200 x network minutes & 500 text per month, which WAS costing me £30 per month(12 month contract).

    Basically i asked if they could reduce the cost of my contract, bearing in mind that my girlfriend had just had hers reduced to £15 per month. Within seconds they said i could have my contract for £15 too (staying with a 12 month contract). Bargain.

    The only draw back with this is that upgrading to a new 'top of the range' phone will cost you money, but there are some phones that are free.

    So far, just by asking for a reduction in cost of contract, 2 more of my friends have managed to get the same deal.

    Try it!!!!!![/SIZE]
    • fruitcake
    • By fruitcake 22nd Mar 06, 6:41 PM
    • 704 Posts
    • 401 Thanks
    fruitcake
    I have been an Orange customer for 3 years now, last time i upgraded i went through to customer retentions and thought i'd got a good deal. This time however i took adifferent stance. I just phoned up 3 weeks before my contract was due to end and upgraded to the premier 600 plan, then you can choose almost any phone you desire. You then have a cooloing off period for 7 days where you can return your phone, cancel etc. This is now the time to haggle and threaten to leave. I got a price match to a Three deal. For £35.00 trhey gave me 750 Xnet mins, free insurance for the year and when i asked they threw in 30 free texts. Obviously they don;t want the phone back. Isn't haggling great.

    Rob
    by tetrissafety
    can you please tell me where the benefits of being a premier600 are stated clearly, as I have been on this tarrif for nine months, and was expecting a £330 cashback, which has not come through. I have a very old sony ericcson, and was in the process of changing down to talk15 for my remaining months, but if there is a way of getting a better phone then it may be worth staying on this tarrif for another month, I pay £55 a month and don't know what I'm entitled to....yeah I know...
    • james123
    • By james123 22nd Mar 06, 9:58 PM
    • 237 Posts
    • 137 Thanks
    james123
    on the premier tariff you can upgrade ur handset to one of the higher spec models for free after 9 mnths instead of having to wait until ur contract has finished, however you willl have to sign up for a further 12 mnths
    Copy from one, itís plagiarism; copy from two, itís research.
    • fruitcake
    • By fruitcake 23rd Mar 06, 12:04 AM
    • 704 Posts
    • 401 Thanks
    fruitcake
    Cheers James, I've tried to look up the benefits in detail on the orange site but I can only find the headlines, like free insurance...but theres condiitions(which I can't seem to find), the upgrade is great, as my phone that came with the premier 600 broke four months ago, and I'm using another phone with the sim card.....but was looking to upgrade for my partner to a Nokia 8860, will try and find more info, then give them a call.
    Could you tell me if I have to remain on the current talk plan for 12months if they give me the phone?
  • chinastarr
    Thank you. I've been on O2 400 (£45)for 2 years and have now mqanaged to get my line rental down to £15 a month thanks to your article. I had to phone them twice and the second person was more experienced and offered me different options. thanks again
    • james123
    • By james123 23rd Mar 06, 1:18 PM
    • 237 Posts
    • 137 Thanks
    james123
    @fruitcake,


    i believe you have to stay on it for 6 of the twelve months after you sign up, then you can change down, however if you do this remember you'll lose your orange "care" insurance unless you add it to the new tariff, also if your old handset broke after 4 months, orange care should replace it, there is sometimes a £15 "admin" fee for this however i'm on the same tariff and had two replacement handsets and never been charged it. Even if you goiing to upgrade your handset you may as well get the old one replaced before you upgrade so you have a decent spare.
    Copy from one, itís plagiarism; copy from two, itís research.
  • Dawny1765
    I've had a mobile contract with O2 for just over a year. I decided a few weeks ago to upgrade my phone and question why tarifs online were alot better than the deal I had. Without any effort at all my monthly line rental was cut from £30 to £15 a month and my free minutes doubled to 500 x net per month and further more my free texts also doubled to 200 per month.

    Also ,after talking to the very helpful sales assistant for about 20 mins (the call is free if you dial 402 from your mobile) she sent me out a new phone without charge. The bonus being that if I didn't like it I could send it back within 14 days and chose another one. I was also informed that if I didn't want a new phone they would credit my bill £75, so if your happy with yours its worth a free phonecall!

    Last edited by Dawny1765; 23-03-2006 at 10:30 PM.
    • avondale
    • By avondale 24th Mar 06, 2:32 PM
    • 123 Posts
    • 24 Thanks
    avondale
    any one had a result with 3 in reducing there contract
    Currently with 3 mobile, my contract ends in july 2006, as part of my money saving scheme to pay off my mortgage early i wish to save save save. I was currently on a 750 mins contract with 75 texts bolted on total cost being £40 per month before vat. Now reduced my contract to £30 a month which is for 500 mins airtime and 100 texts which is called talk and text 600. I spoke with the delightful customer services( not) in bombay and asked why i couldn't just go to pay a you go, apparently i am able to downgrade my contract monthly but only to the tariff immediately below it. Does anyone know if this is the case and has anyone had any joy with 3 in terms of getting better deals, will i be in a better position to barter the nearer i come to completion of my contract, obviously downgrading my contract monthly as long as i don't go over alloted time/texts i believe i am saving a few quid.
    I am looking at an internet site that sells mobiles that will give me basically a free contract for a year on an 02 tariff via means of money back cheques, the airtime amount is reasonable, but the phone i believe looks like it was stolen from Noah's Ark.
    Any advice will be appreciated
    • loates123
    • By loates123 25th Mar 06, 9:45 AM
    • 784 Posts
    • 88 Thanks
    loates123
    with orange

    talked to cancel department

    could not much offer from 3 that i saw

    goodbye orange your service is shocking
    Treat everyday as your last one on earth! and one day you will be right.
  • bargin hunter girl
    Bartering with 3
    Currently with 3 mobile, my contract ends in july 2006, as part of my money saving scheme to pay off my mortgage early i wish to save save save. I was currently on a 750 mins contract with 75 texts bolted on total cost being £40 per month before vat. Now reduced my contract to £30 a month which is for 500 mins airtime and 100 texts which is called talk and text 600. I spoke with the delightful customer services( not) in bombay and asked why i couldn't just go to pay a you go, apparently i am able to downgrade my contract monthly but only to the tariff immediately below it. Does anyone know if this is the case and has anyone had any joy with 3 in terms of getting better deals, will i be in a better position to barter the nearer i come to completion of my contract, obviously downgrading my contract monthly as long as i don't go over alloted time/texts i believe i am saving a few quid.
    I am looking at an internet site that sells mobiles that will give me basically a free contract for a year on an 02 tariff via means of money back cheques, the airtime amount is reasonable, but the phone i believe looks like it was stolen from Noah's Ark.
    Any advice will be appreciated
    by avondale

    Hi, I have been a three customer for 2 years now, and have just completed my second 12 month contract. I am now going to move to T-mobiles new flext tarriff, so I just called up three to get my PAC code. I am currently on talk and text 900 (750min 150txt, costs £40 p/month) and because I said I was going to leave I was offered double minutes for six months and any handset if I stayed on the same price plan. I was also told that could use my PAC code to port my number to a pay as you go sim with three, which could be useful if you want to keep your number but dont want to pay monthly line rental. You will definatly be able to barter once your contract has come to an end. I hope that this helps!
    • Kal
    • By Kal 25th Mar 06, 2:05 PM
    • 168 Posts
    • 71 Thanks
    Kal
    02
    After my previous success with getting 02 down to £15 with 500mins and 100texts I got my boyfriend to phone regarding his contract. They matched the 500 mins and 100 texts but would only reduce the bill to £20 pm not £15.

    Do you think I should get him to ring up again and try to get them down to £15 by quoting what I was offered??
  • fabwitch
    I am with T mobile and was offered 300 minutes plus 30 texts to any network off peak for £15.00 plus new phone or £5.00 amonth keeping exsisitng phone. I took second option as I like the phone I have, If I need to use the phone other times I just top up
    Competitions wins 2010

    LG Cookie Fresh Mobile with £50 credit, Kiss 100 on FB
    .
  • Lan
    After my previous success with getting 02 down to £15 with 500mins and 100texts I got my boyfriend to phone regarding his contract. They matched the 500 mins and 100 texts but would only reduce the bill to £20 pm not £15.

    Do you think I should get him to ring up again and try to get them down to £15 by quoting what I was offered??
    by Kal
    Hi.
    If I were you, I would ring o2 again.
    They tried the same kind of tactic with me on Thursday when I rang up to renew my contract.
    Last year I got a really great deal on ringing up to renew. I was on 25 mins and 25 texts for £16 a month from the o2 shop. But with hardly any wrangling, and after quoting a deal from 3 network, retentions offered 500 x net work mins and 200 texts for £15 a month (o2 500 tariff £25 - £10 for loyalty). I also got a brand new D500! After some wrangling they gave my husband the same deal, basically because they had given it to me, and they could hardly not give it to my husband.
    This year, I decided to go for the same tactic. Straight away they offered to let me keep the same minutes and texts as last year, but they were being a bit snobby about the free phone that I was to be given.
    I wanted a Motoroal V3i, but they said that I could only get it if I paid £29.99 (that phone is at least £229.00 brand new, or £99.99 I think to upgrade to it in the o2 shop). Forget it, I said. I can get it free elsewhere (although not with the minutes and texts for just £15 a month, te he). Within minutes of me threatening to cancel and waiting on hold they admitted defeat, and gave me the Motorola v3i free. Result.
    Right, thought I, time to get my husbands sorted as well. She said to wait a moment and she would try and sort it out. After a few more minutes she came back with same minutes and texts, but this time for £20 a month and he would have to pay £29.99 for the v3i!!!!!!!!
    Sorry, I said, but how come you have just given me the same deal, and can't do it for him? Goes on monthly spend she says. The thing is, I explained, that he spends exactly the same as me, so why can't you give him the same offer?
    Well, she said, you shouldn't have been offered that with the free v3i (couldn't believe she admitted that)!!!!!!
    But that's their tough luck isn't it? I threatened to cancel again. And surprise, surprise, she relented and said he could have the same deal (through gritted teeth I think).

    So, you see, it does work. They can hardly not give your other half the same deal as you. Not when you know for a fact that they have it!
    Have a go anyway. Its worked for me (twice).
    All I can say is just do your homework. Look on the internet for the phone you want, tarriff, price, mins etc. Then ask them to match it, or you'll leave. It normally does work. If not, as Martin says in his original posting, back off and try again with somebody new.

    Now all I have to do is barter the same deal for my Mum next month when her contract comes up for renewal!!!
  • PJGILL
    Getting A Better Tarrif
    When calling if you ask for the PAC Code you will immediately grab their attention. It also makes you sound serious. The PAC Code is required if you wish to keep your existing number and transfer it to another operator.
    Phil
  • gill b
    O2 are excellent. I rang up near the end of my contract to say that I was thinking of changing to Pay as You Go. They offered me £10 a month off my tariff and offered me an updated phone. When I said I was quite happy with the phone I'd got the gave me £75 cashback! They have also been giving me "Treats" (!!) every three months of 20 minutes extra calls.
  • neish
    Ringing the 'man' about my contract
    Hey there

    I've had my monthly contract for about 13 months and then I very drunkenly lost my phone and need to call up about it. Seeing as I was going to upgrade my phone soon anyway I was wondering what are the best things to say over the phone to upgrade to a nice phone and contract.

    Does 'Yo Yo Yo hook me up like' work??
  • triumvirate
    02 are wonderful!!??
    On reading the email I phoned up O2.

    I was paying £30 a month for 200mins and 100 texts ie £360 a year.

    After some bartering I got this down to £180 a year.

    However I didn't want a new phone so I got a further £100 off.

    Now I am paying £80 a year which is £6.67 a month or if you want 22% of my original bill or a saving of 78%.

    And yes I still get the same minutes and texts

    Thanks Martin!
  • wellers
    Well, I'm unsure whether I did well or not but I do know that my contract represents very good value for money...

    I've just got an extra 100 anytime, any network minutes from Orange plus a new K750i (although I'm going to see if they'll swap it for a W810i - those joysticks always seem to break in about 5 minutes).

    As a student I get my 1000 free texts a month so for £30 a month I'm now on 400 minutes and 1000 texts. Normally 30 quid gets you 200 xnet anytime minutes. So I'm getting twice as many minutes for free and a whopping 1000 texts too.

    On the Flext sliders this is the equivalent to £180 but without the flexibility or the £4 a month saving. But I know Orange, they treat me well and I'm happy to stay with them rather than return to T-Mobile.
    • Jay1b
    • By Jay1b 29th Mar 06, 3:45 PM
    • 310 Posts
    • 34 Thanks
    Jay1b
    Hey there

    I've had my monthly contract for about 13 months and then I very drunkenly lost my phone and need to call up about it. Seeing as I was going to upgrade my phone soon anyway I was wondering what are the best things to say over the phone to upgrade to a nice phone and contract.

    Does 'Yo Yo Yo hook me up like' work??
    by neish
    Have you tried actually reading the article?
    A bargain is only a bargain if you would have brought it anyway!
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