Homecall Broadband (merged)

Here is a letter I sent them just recently- :

Dear Mr Caudwell,

May I first say I became a customer of yours primarily because the service that was offered to me was a better service than I was getting from BT.

After signing up for the Homecall phone service I started saving money on my calls.

However problems started to arise when I ordered Broadband and Line rental from your company. I had to wait over 3 months for my broadband to be connected and was told to use the Dial-up service in the meantime until my Broadband was up and running. Please bear in mind this is after COUNTLESS calls to your call centre being passed from person to person regarding my connection.

Still I remained patient as the Broadband offer is by far one of the best in the market.

So eventually the service was up and running and I had no complaints until I received a bill for £144.49 which was for the Dial-Up calls that I thought I was getting for free. Another call to your “Customer Service Reps” who said that in-fact the credit for these calls should have been put on my account but assured me that my account was on hold and NO MONEY would be taken from Bank account until the credit was applied. Yet on the 18th Feb the £144.49 was taken from my account, yet ANOTHER call ensued and I was basically told “tough luck” to which I cancelled my Line Rental / Broadband / Telephone Package immediately.`

I don’t know if this letter will be read by you or someone else, no doubt you have countless happy and contented customers. I just thought as the leader of your company you might like to know how customers are being treated. It is a real shame because despite waiting 3 months and countless calls I was a happy customer. I hope you can take the time to review my account to see the problems that I have had and hope you can rectify the issues so other customers of yours may not suffer the same way I did.

Wishing you all the Best

Sincerely,


As you can see it was a catalogue of errors from the beginning - DON TOUCH WITH A BARGE POLE !!! AND MAKE IT A 10 FOOTER !!!

michael19

The point is though, this is not the BEST deal that can be had for broadband and telephone calls, especially paying £5 per month for phone calls when they can be had for free for a year saving £60

i had the misforturne to sign up with homecall in may, what a mistake that was, disconnected my broadband for no apparent reason,despite letters/phone calls and a lot of grief could never get a satisfactory answer as to why, now trying to break away, anyone had problems in getting away from them, as far as i am concerned they broke their contract with me for not providing me with the service to which i signed up :mad: